Watsons Pantry Opiniões 123

TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Professional, true to their word with the delivery of service. Juices are very tasty to the last drop. Would love for your company to restart distribution of bottled juice.

Classificada 5 em 5 estrelas

Fantastic service! I can’t believe the prices, everything is so affordable, and it’s all delivered for free. I couldn’t recommend this enough, it’s saved me so much time in the mornings and the produc... Ver mais

Classificada 4 em 5 estrelas

Helpful sales guy on door. Clear understood his product and was non pushy. Delivery in good time on doorstep before 7am as promised. Very Reasonable prices. Website and ordering. Range limited and bas... Ver mais

Classificada 1 em 5 estrelas

Because they do not reply to emails to the customer service email address they provide. I thought I would leave a review here based on my first order. This is the email I sent- so you can see my... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de entrega de leite
  2. Loja de laticínios

Sobre Watsons Pantry

Escrito pela empresa

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

123 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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Classificada 4 em 5 estrelas

Smooth drinks/service

Professional, true to their word with the delivery of service. Juices are very tasty to the last drop. Would love for your company to restart distribution of bottled juice.

21 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service!!!

Fantastic service! I can’t believe the prices, everything is so affordable, and it’s all delivered for free. I couldn’t recommend this enough, it’s saved me so much time in the mornings and the product quality is great too. The milkman is fantastic as well. Super happy with everything!

11 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Milk&More under a different Name.

Because they do not reply to emails to the customer service email address they provide. I thought I would leave a review here based on my first order. This is the email I sent- so you can see my problem. I will not be ordering from them again.

I was shocked to be given OATLY as a substitute this morning on my first order - rather than the fresh OATO milk I had ordered.
It kind of defeats the point in ordering this, I was told it was family run when I signed up at the door, but the transaction has also come out as Milk&More.
The Milk itself is not Watsons Pantry but Freshway?
I did not agree to substitutions and if I wanted OATLY milk I can just buy it in bulk, After all its long life milk.

23 de fevereiro de 2026
Opinião espontânea
logótipo da Watsons Pantry

Resposta da Watsons Pantry

Hi,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the disappointment caused with your first order.

We tried to call you earlier to further discuss this issue but unfortunately, we could not get through. Our system automatically generates a substitute item when the desired product is unavailable, to ensure customers are not left without anything.

However, we completely understand this was not what you wanted, and we take your comments very seriously. We have passed your feedback to the relevant department to ensure this does not happen again.

In addition, we have updated our website so you can change your settings to opt out of receiving substitute items in the future. We have also responded to your email and please check the details in our reply.

We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Best Regards,
M.Ali

Classificada 5 em 5 estrelas

Easy to order

Easy to order, easy to skip, easy to cancel. Good options to choose from and the menu keeps growing.

23 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous service

Fantastic service, always delivered for when I get up. Payments are easy and only one substitution since I started with them and that was because of the snow and they gave me an extra loaf of bread for the inconvenience. Would recommend to anyone 👌🏻

19 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Such a great service

Such a great service. The team cannot do enough to help when querying orders and the drivers are so friendly. The app makes it so easy to keep track of my orders and there is always fantastic communication if delivery days need to change for bank holidays.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and back to old fashion…

Great service and back to old fashion traditions, milk is always on the doorstep before we wake up. Easy to postpone deliveries using the app if your on holiday was very skeptical when we first signed up but am now very surprised by the service and would recommend to others and have done.

24 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Remi the rat, not the mouse.

Brilliant guy came to the door with charisma and enthusiasm. Didn’t make me feel forced, told me the pros, was very honest and straightforward. Had a good laugh. Now a customer of Watson’s pantry. Thanks Remi.

3 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Watsons driver smashed into parked car!!

We used watsons pantry for a few months and were generally happy with the products and service until a serious incident happened last Friday!
At 2.04 am the watsons pantry delivery driver reversed at speed into my sons parked car smashing the headlight and damaging the front bumper significantly. The driver then drives off without acknowledging his error. We reported the issue to watsons pantry who said unless you provide evidence we are not interested. We have ring doorbell evidence however 5 days later they are still not admitting fault or liability, so my son has no car and we are left with the cost and inconvenience of dealing with this while they take their time. All they need to do is advise who was the driver and the reg to their insurer so this can be dealt with and we all move on!
Watsons Pantry we are the victim of your drivers error take responsibility and show compassion to the person who’s car you have damaged. You only find the true ethos of a company when problems occur! Happy to amend my review if this get resolved in the next 24 hours!

21 de novembro de 2025
Opinião espontânea
logótipo da Watsons Pantry

Resposta da Watsons Pantry

Hi Andy,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the distress caused by the incident. We understand how frustrating this situation must be, especially given the inconvenience it has caused you and your son.

We want to assure you that we take such matters seriously and are committed to resolving them as swiftly as possible. As previously communicated, we have provided our insurance details via email and phone, and they are currently handling the case. We appreciate your patience during this process.

Your feedback is invaluable to us, and we are dedicated to improving our services based on customer experiences like yours. If there’s anything further we can assist you with or if you have additional concerns, please do not hesitate to reach out directly.

Kind Regards,
Seemab Sarfraz

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