I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Ver mais
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Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Ver mais
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Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Ver mais
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Ver mais
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Informações sobre a empresa
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Sobre Wavesupboards
Escrito pela empresa
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
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Informações de contacto
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Reino Unido
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excelente
1 mil opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Great customer service
Had my new paddleboard come through but noticed the repair kit was missing the glue it mentions was included. I emailed customer support and straight away David got back to me and helped source a new one. Very happy with the speed and service and overall great paddleboard.
7 de abril de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that David was able to respond quickly and get a replacement repair kit sorted for you.
It’s great to know you’re happy with both the service and your new paddleboard—just what we love to hear!
We truly appreciate you taking the time to share your experience.
Great company to buy from!
Firstly - their customer service is amazing. Even on an Easter bank holiday, Antria was super responsive and helpful.
Second - delivery - I was stunned that the delivery came the next day!
I've yet to try out the Romer - I'll update once I'm on the water, but having unpacked and checked the product, it looks great and I don't anticipate any problems.
7 de abril de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you had such a positive experience with our customer service, especially over the Easter bank holiday—Antria will be delighted to hear your kind words.
It’s great to know your delivery exceeded expectations and arrived so quickly! We’re also glad to hear everything looks great with your Romer so far, and we hope you have an amazing time out on the water.
We truly appreciate your support and look forward to hearing how you get on!
Great boards, great customer service
Updated review as the wave team were great at resolving our issue, new board was sent out almost immediately and arrived the next day, and after using it yesterday seems to be great. Really stable and glides through the water effortlessly. Would be a 5 star review if we did not have the initial issues, and also the fin box design still needs some work in my opinion, as any sand or grit that gets into it makes it incredibly difficult to get the fins out.
23 de março de 2026
Resposta da Wavesupboards
Hi Rob,
Thank you for your review,
I am sorry to hear this, I can see that the team messaged you at 9am on Friday with some great tips on how to keep resolve this so you can enjoy your board.
I have just resent them now to you as an email, I look forward to your response so we can get you back out enjoying the water again.
Speak Soon
The Wave Team
I had a query about best model for me
I had a query about what model might best suit my needs and got a very prompt and comprehensive response
1 de abril de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear you received such a prompt and comprehensive response and that our team was able to help guide you towards the best model for your needs.
It’s great to know you felt well supported throughout the process, and we really appreciate you taking the time to share your experience with us.
5+ Stars for customer service
Absolutely fantastic customer service from Sophie! She was so helpful and went above and beyond with my order which needed tweaking. Thanks so much and I’ll be recommending to friends and family!
31 de março de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your amazing 5+ star review! We’re absolutely delighted to hear that Sophie was so helpful and went above and beyond to support you with your order.
It’s great to know everything was sorted smoothly and that you’re happy with the experience. We really appreciate your kind words and your recommendation to friends and family—it means a lot to the team.
Extremely disappointing experience – long delays, poor communication, refund requested
I would strongly advise others to think twice before ordering from this company.
I placed an order on 5th February 2026 (Order WAVESUP41152) for a Cruiser 3.0 SUP inflatable paddleboard, which was intended as a birthday present for 10th March. At the time of purchase, the item was advertised as a pre-order with expected dispatch w/c 9th March and next day delivery.
Unfortunately, this timeframe was not met.
After multiple follow-ups, I received inconsistent updates and no clear dispatch confirmation or tracking information. Despite being told the item would be sent, no evidence of dispatch was ever provided.
On 26th March (today) - nearly 50 days after placing the order - I was then informed that the stock is now expected to arrive w/c 13th April, meaning a further delay of several weeks. This is a significant change from the original expectation and was only communicated after I repeatedly chased for updates.
I have now cancelled my order and requested a full refund.
While I understand that delays can happen, the main issue here is the lack of transparency, shifting timelines, and failure to provide clear or accurate information. Customers should not have to chase repeatedly or be given multiple different expectations.
Following my cancellation request, I was offered a 10% partial refund and a complimentary waterproof phone case as a goodwill gesture if I chose to continue waiting. Given the length of the delay and the uncertainty around delivery, this was not a suitable resolution. I have now cancelled my order and am currently awaiting the refund, which I expect to be processed within 14 days in line with UK consumer law.
Overall, this experience has been frustrating and disappointing, particularly as the item was purchased for a specific occasion.
Update (26th March): After requesting a refund twice today following nearly 50 days of delays and broken promises, the company has still not confirmed the refund in writing. I have now been forced to initiate a formal Chargeback/Dispute with my bank to recover my £152. Highly disappointed in the lack of transparency and stalling tactics.
26 de março de 2026
Opinião espontânea
Resposta da Wavesupboards
Hi there,
Thank you for your feedback we’re really sorry to hear how disappointing this experience has been, especially with it being for a special occasion.
As you mentioned, there have been some wider shipping delays affecting stock arrival times globally, which unfortunately impacted this order. That said, we appreciate how important clear and timely updates are, and we’re taking this on board.
We’ve contacted you directly to get this resolved as quickly as possible, and we’ll make sure everything is handled promptly from here.
Thanks again for your patience, and we do hope to have the chance to provide a much smoother experience in the future.
Kind regards,
Excellent for tall people
3 in 1 Changing robe size Medium, Ecru-
Love love this coat, been 5’9” the coat is a perfect length for me, I ordered a Medium and it’s great for my size 14.
1 de março de 2026
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear you’re loving your 3 in 1 changing robe and that the fit and length are perfect for you.
It’s great to know you’re so happy with your purchase and we really appreciate you taking the time to share your experience.
Antria was mega helpful
Antria was mega helpful! and so fast to respond to my queries! cant wait for my nav 3.0 to arrive :D
12 de março de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear that Antria was so helpful and quick to respond to your queries.
It’s great to know everything was smooth for you, and how exciting that your Nav 3.0 is on the way—we hope you absolutely love it when it arrives!
We really appreciate you taking the time to share your experience.
Antria was extremely helpful
Antria was extremely helpful when there was an error with my order. Despite the transition between customer support systems and my support notes going missing, Antria was great at resolving the issue and ordering the replacement item.
Thank you
10 de março de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that Antria was able to step in and help resolve the issue with your order so smoothly.
It’s great to know she got everything sorted for you and arranged the replacement item quickly, especially during a tricky transition period. We’ll be sure to pass your kind words on to her.
We truly appreciate you taking the time to share your experience with us.
Antria has been absolutely amazing and…
Antria has been absolutely amazing and so helpful, nothing was too much and I'm so so pleased with the service i received. thanks so much Antria :) x
4 de março de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re absolutely delighted to hear that Antria was so helpful and made your experience such a positive one.
It’s great to know you felt so well looked after and that everything was handled with care. We’ll be sure to pass your kind words on to her—they’ll mean a lot.
We really appreciate you taking the time to share your feedback with us.
Great product.
17 de fevereiro de 2026
Resposta da Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the product.
We truly appreciate you taking the time to share your feedback with us.
Highly recommend: quality, value, green creds and support
Really like these guys for three reasons:
1. When I had an enquiry about my first board, their response was clear and swift.
2. When I ordered my second board, I was blown away by the packaging. Plenty of companies , especially in the outdoor sector, talk about their green creds, but Wave seem to genuinely go out of their way to walk the talk (or board the board). Every single component was packaged in recyclable paper-based packaging. I’m a cynical old bugger, and must say I was mightily impressed!
3. And thirdly, price. Wave operate at the ‘budget’ end of the SUP board scale, so delivering a good quality product at this price deserves recognition.
8 de outubro de 2025
Resposta da Wavesupboards
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear your experience has been so positive across quality, value, and support.
It’s great to know our team were able to respond quickly and clearly to your enquiry, and we’re especially pleased that the packaging and sustainability efforts stood out to you—that’s something we care deeply about, so your feedback means a lot.
We really appreciate you taking the time to share such thoughtful comments and your recommendation.
Excellent Experience - Twice
I've bought two the same dog costs and both times it's been a great experience buying from here! Quick delivery and never had any issues!
It's a lovely quality coat that fits him really nicely and he's comfortable in, plus it really does keep the rain out!
28 de janeiro de 2026
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear you’ve had such a great experience both times you’ve ordered from us.
It’s great to know your dog coats arrived quickly and that you’re happy with the quality, fit, and how well they keep the rain out—that’s exactly what we love to hear!
We truly appreciate you taking the time to share your feedback and your continued support.
Wave Global customer support
Purchased a Kayak from Wave Global, delivery was on schedule product quality is great, unfortunately I had a slight issue with one component, after emailing to inform of the issue my request was handled in a speedy and professional manor.
I would like to thank Sophie for her help, her customer support was excellent
27 de fevereiro de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear your kayak arrived on schedule and that you’re happy with the quality of the product.
It’s great to know that Sophie was able to assist you quickly and professionally with the issue you experienced—she’ll be delighted to hear your kind words.
We truly appreciate you taking the time to share your experience with us.
Exceptional boards and great customer service
Exceptional boards. Love my Wave Pro 2.0. Best board I’ve owned. Recently had an issue with my paddle that was resolved instantly and a replacement sent out. Couldn’t ask for better service and for the price these boards are the best out there. Fair better and lighter than my Gladiator Pro which was twice the price.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re loving your Wave Pro 2.0 and that it’s the best board you’ve owned—that’s amazing to hear.
It’s great to know our team was able to resolve your paddle issue quickly and get a replacement sent out straight away. We’re also delighted you’re happy with the performance and value compared to other boards you’ve used.
We truly appreciate you taking the time to share your experience with us.
Ordered a kayak which was delivered…
Ordered a kayak which was delivered quickly. Unfortunately, the backpack was missing but customer services were great and got one sent out to me within a few days. The Kayak itself is great value for money, especially at the sale price I got it for, and is of far better quality than those costing much, much more
1 de fevereiro de 2026
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear your kayak arrived quickly and that our customer service team was able to sort out the missing backpack for you within a few days.
It’s great to know you’re happy with the kayak and that you found it to be great value for money—especially at the sale price.
We really appreciate you taking the time to share your experience with us.
Christmas gift
Christmas gift for my daughter. Can't fault customer service or delivery process. Well packaged, looks excellent quality. Had a trial inflation indoors, waiting for spring before the adventures begin.
29 de dezembro de 2025
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear your order was well packaged, arrived smoothly, and that you’re happy with the quality.
It’s great to know everything has gone so well from delivery through to your trial setup, and how exciting that you’re getting ready for spring adventures!
We really appreciate you taking the time to share your experience with us.
The customer service was excellent
The customer service was excellent. From giving advice as to which SUP was best suited to me, down to sorting and amending my order when I ordered the wrong board..!! Antria was particularly patient with me and kept me informed at all times :) Thank you
2 de fevereiro de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear you had such a positive experience with our customer service and that you received helpful guidance in choosing the right SUP for you.
It’s great to know your order was quickly amended and that everything was kept clear and smooth throughout. We’re especially glad to hear Antria was so patient and kept you well informed—she’ll really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Resposta da Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality and value of your purchase.
We truly appreciate you taking the time to share your feedback with us.
Customer service inadequate
Customer service is practically non-existent. I had a mishap with delivery address and I could not get through to them to rectify it. At the end I had to arrange a pick up from the address I had provided by mistake which cost me money.
Once I did get the SUP delivered to my address, I lost a fin almost straight away. Since then I am watching their website but the replacement fin I need has been 'SOLD OUT' for some 9 months now. I tries to contact the customer services a few times but they never got back to me.
16 de julho de 2025
Opinião espontânea
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