I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Ver mais
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Leia as opiniões dos outros
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Ver mais
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Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Ver mais
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Ver mais
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Informações sobre a empresa
- Desportos de aventura
- Loja de canoas e caiaques
- Loja de artigos para desportos ao ar livre
- Loja de surf
Sobre Wavesupboards
Escrito pela empresa
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Informações de contacto
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Reino Unido
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excelente
1 mil opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Resposta da Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear your order arrived quickly.
We truly appreciate you taking the time to share your feedback with us.
It was my first time ordering the sup…
It was my first time ordering the sup board. I selected the wrong size. Tried to stop the order, was too late. For returns there is a requirement to pay shipping back. Decided to keep the board. Struggling with it.
29 de novembro de 2025
Superb service when wanted to change an item
Ordered a late present for Christmas and it arrived in time. Unfortunately I had overestimated the size and wanted to change the item just after Christmas. Dealt with Antria, via email, and the new item was sent to me and again arrived very promptly with no issues at all. Superb service.
29 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear everything arrived in time and that our team was able to help you quickly with the item change after Christmas.
It’s great to know the new item arrived promptly and that the whole process felt smooth and well supported—especially with Antria’s help.
We truly appreciate you taking the time to share your experience with us.
Antria was super helpful with a return
Antria was super helpful with a return. Prompt, very clear instructions and helpful.
2 de janeiro de 2026
Opinião espontânea
Resposta da Wavesupboards
Antria was super helpful with a return
Antria was super helpful with a return. Prompt, very clear instructions and helpful.
SUP Cruiser-Amazing value and amazing customer service!
Upon receiving my new SUP Cruiser I inflated it to check it all out and noticed a raised area underneath by the fin. I contacted their support team on New Year’s Day and by 10am the next day Esther had already replied, reassuring me that it’s the result of the downward pressure from where you first inflate, causing that area to pop out slightly- nothing to worry about. I’m so looking forward to go on adventures on my new SUP! Such a brilliant piece of kit for the price.
2 de janeiro de 2026
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re happy with your new SUP Cruiser and that Esther was able to respond quickly and put your mind at ease.
It’s great to know you’re excited to get out on the water and start your adventures—that’s exactly what it’s all about! We really appreciate you taking the time to share your experience with us.
Christmas present SUP for my partner
For Christmas,I bought my partner a SUP for herself, instead of sharing my Woody.
She’s over the moon…
My woody is brilliant, looking great and superbly made and I would recommend anyone to buy a WAVE SUP as the quality is superb !….
12 de dezembro de 2025
Resposta da Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear your partner is over the moon with her new SUP and that you’re both enjoying the quality and design of your Wave boards.
It’s great to know your experience has been so positive and that you’d recommend us so highly—that really means a lot.
We truly appreciate you taking the time to share your feedback.
Great quality product
Great quality product at an amazing price point. Fast delivery too. Can’t wait to use it.
10 de dezembro de 2025
Resposta da Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality and value of your purchase, and that delivery was quick too.
We hope you have an amazing time using it, and we really appreciate you taking the time to share your feedback with us.
Amazing Christmas spirit
Amazing Christmas spirit
Item was out of stock, emailed in the evening and got a response from Antria first thing in the morning. She was lovely and resolved the situation , providing a better product for the same price but in stock for his size, so as not to disappoint my son at Christmas.
Thank you
23 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that Antria was able to respond so quickly and resolve everything in time for Christmas.
It’s great to know she was able to find a suitable alternative and make sure your son wasn’t disappointed—that’s exactly the kind of experience we aim for.
We really appreciate you taking the time to share your feedback with us.
Great service!
Great service once again!Specially dealing with Sophie,she provides excellent service. Thank you
18 de dezembro de 2025
Opinião espontânea
Totally Unacceptable Customer Service
I ordered a paddle board on 11th December and received confirmation of the order which also states DPD next day delivery. On the 18th December I contacted them only to be told the board is out of stock. I wonder when they were ever going to tell me! I asked when the board was going to be back in stock and was told they expect it to be in stock in March at some point but that it would be an upgraded model. I asked if we were to wait until March would they be sending it to me at the same price as that I have already paid. No response - no surprise. I have asked for a full refund but have not had confirmation that it has been activated so I have involved Paypal. I am very cross because this was a christmas present for me son and if they had told me earlier I could have purchased a different board from elsewhere in time for Christmas and also I would have received the refund in time to be able to afford to buy another board.
19 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Hi,
Thank you for your review,
I am sorry to hear this, I have sent a request for your order number or email address.
Once I have this, I will be happy to call you and resolve this
I look forward to hearing from you.
Any questions, please let me know
Kind regards
David
New paddle Board
Very easy website to use.Hassle free process from buying to delivery would recommend using this company.
9 de novembro de 2025
Amazing customer service
Amazing customer service.
Great communication.
We are very happy with our purchase.
1 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Hi March,
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with your purchase and our service.
Best regards,
Antria @ Wave Sups
Esther was extremely helpful when no-on…
Esther was extremely helpful when no-on else was available to support me. The tracking number I was given didn't work and the parcel was returned once. Esther was super!
15 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Hi Justin,
Thank you for your feedback! We’re really glad Esther was able to step in and help resolve the issue. We’ll be sure to pass on your kind words to her.
Kind regards,
Antria @ Wave Sups
Resposta da Wavesupboards
Hi Carl,
Thank you for your great review! We’re glad you’re happy with the board, the price, and the fast delivery.
Kind regards,
Antria @ Wave Sups
Order WAVESUP40647
Order WAVESUP40647
Paid on the 3rd December and still waiting to receive my item. PayPal is stepping in ( 11 December) as no communication. Tracking is not provided, email response with no information, phone line is not working
11 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Hi Liliya,
Thanks for your review.
We’re really sorry that we weren’t able to fulfil your order due to a stock error. I can see that our team has requested a refund for you, and this has now been resolved.
Please don’t hesitate to get in touch if we can assist you further.
Best regards,
Antria @ Wave Team
I would recommend this company
I would recommend this company.
I had a small problem with them because my order was out of stock in the colour I ordered and I was not informed and the order didn’t arrive.
However when I queried why the order hadn’t arrived, I had excellent service from Sophie (SS) and an alternative colour is on the way to me.
10 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Hi Helen,
Thank you for your review and for recommending us.
We’re sorry for the initial stock issue and lack of communication, but we’re glad Sophie was able to help and arrange an alternative colour for you. We really appreciate your understanding.
Kind regards,
Antria @ Wave Sups
These are the best changing robes…
These are the best changing robes around,I already have two for dog walking and waiting to buy a 3rd for best 🥰 i can be out in the rain all day and always dry underneath 😊
I’ve been waiting for a size small to come back in stock and Sophie at customer services has been so good with keeping me posted and replies to emails promptly.
Highly recommend these changing robes,wouldn’t even try another brand now 🥰
9 de dezembro de 2025
Opinião espontânea
Resposta da Wavesupboards
Hi Dawn,
Thank you so much for your lovely review! We’re thrilled to hear how much you love the changing robes and that they keep you dry in all weather. We’ll be sure to pass your kind words on to Sophie — she’ll be delighted to hear them. Thanks again for the recommendation!
Best regards,
Antria @ Wave Sups
Great products and a great price in the…
Great products and a great price in the sale. Next day delivery was even better service
21 de novembro de 2025
Resposta da Wavesupboards
Hi there,
Thank you for your great feedback! We’re glad you’re happy with the products, the sale price, and the next-day delivery.
Best regards,
Antria @ Wave Sups
Very quick delivery and great product
Very quick delivery and great product! Very happy with my purchase.
11 de novembro de 2025
Resposta da Wavesupboards
Hi Sarah,
Thank you for your lovely feedback! We’re really pleased to hear you’re happy with both the product and the fast delivery.
Kind regards,
Antria @ Wave Sups
Good price but limited response
Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it would have been helpful to receive acknowledgement of the first email to save re attempting contact.
In terms of the item, I cannot fault it, brilliant first paddle board for my daughter and a really decent deal and kit.
22 de junho de 2025
Resposta da Wavesupboards
Thank you so much for your honest feedback! 💙 We’re really glad to hear you’re happy with the price and that the paddle board has been a brilliant first board for your daughter — that means a lot to us.
We’re very sorry about the delay in responding to your first email. You’re absolutely right — an acknowledgment would have saved you the trouble of chasing it up, and we appreciate you highlighting this. We’re continually working to improve our response times and communication, so your feedback is genuinely helpful.
We’re pleased everything arrived safely in the end, and we hope your daughter enjoys many adventures on the water!
The Wave Team
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