Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Really disappointed. Shipping policies say dispatch in 1 working day, with arrival 48 hours. It’s been 6 days and it isn’t even showing as dispatched.

Classificada 5 em 5 estrelas

Love, love, love this cleaning company. Great sprayers & sublime cleaning products. Yes I used the word 'sublime'- fresh scents, powerful cleaning & easily recognisable when a cleaning emergency h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Totally recommended. Ideal aluminium spray cans came in starter kit. Nice colour co-ordination. The refill sachets (just add water) will be sent regularly. Loved the cellulose sponges. Another simil... Ver mais

Classificada 5 em 5 estrelas

Just about perfect! Finding cleaning products that don’t trigger my asthma is a challenge. Usually I have to avoid anything fragranced, but these don’t bother me at all and smell lovely. The spray... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos de limpeza

Escrito pela empresa

Spruce Refillable Cleaning Products: Non-toxic and planet-friendly


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

355 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(355)

33 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great customer service!

A fault developed with my spray bottle nozzle, however I contacted Spruce to let them know and the customer service I received was outstanding, a new nozzle was delivered to me in a few days time. Great cleaning products, I will continue buying!

12 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good communication

Received my package which I needed urgently within timescale. Good communication and lovely smelling cleaning items!

7 de agosto de 2024
logótipo da Spruce

Resposta da Spruce

Thanks so much for your kind review :) I hope your home smells divine with our products :)

Classificada 1 em 5 estrelas

Where is my order?

Like other reviewers, I have tried to raise a concern about my order, which was placed over a week ago. I have not yet received an email to notify me of dispatch and there has been no sign of any delivery. Likewise, there have been no replies to my email and texts. Very poor communication and no indication of dispatch and delivery times/waits.

2 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The products are environmentally…

The products are environmentally friendly and works. They smell good and the containers save on single use plastic. I like the sponges that are included in the kit I purchased as well. Will try the other products when I need them.

29 de julho de 2024
logótipo da Spruce

Resposta da Spruce

Hi Lyn, we love to hear from happy customers. Let us know if you need help with any additional products :)

Classificada 5 em 5 estrelas

I'm converted!

They really work and smell amazing. I love the bottle and they have turned a chore into a pleasant job!
I have to admit I was initially sceptical, maybe it is because I live on a farm and I think my house is probably grubbier than the average home!!! But their cleaning spray really does work and the laundry sheets do a great job. I can bare to think about how much plastic and water goes to waste on conventional products. I'm totally converted, thank you, Spruce. p.s. the bottles look so pretty!

4 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

USED THEIR SERVICES A FEW TIMES AND…

USED THEIR SERVICES A FEW TIMES AND EACH TIME THEY SUPPOSEDLY CLEANED AND THEY DID NOT!! I PAID A LOT OF MONEY FOR THEM TO JUST VACUUM??!! THEY WOULD NOT REFUND ME MY MONEY AFTER THE PICTURES AND EMAILS I SENT THIS PLACE IS A SHAM!!

6 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

Poor customer service. Avoid at all costs. I have requested several times to cancel my subscription but they insist on charging my card and refuse to help. The products are average, there is much better on the market. Updating this post in response to the reply. I’m not referring to other brands with toxic ingredients, I referring to wholesome brands with organic ingredients and very good customer service which is where you’re clearly lacking (going off other reviews too) I’ve reported you to my bank as you refused to assist me in cancelling the subscription and instead keep taking my money. Takes a lot for me to complain but their customer service is really bad. Spend your money elsewhere. AVOID at all costs.

1 de julho de 2024
Opinião espontânea
logótipo da Spruce

Resposta da Spruce

Hi Ashley, we offered you a resolution via email but as we explained, it is not possible for us to intercept a parcel once it's already shipped and on its way to you. Also, regarding our products, yes there are much harsher products out there on the market, but we don't plan to lower our standards to make toxic products that other brand offer.

Classificada 1 em 5 estrelas

Customer service very poor

Similar to other reviewers, the customer service is awful. I had a subscription for the floor cleaner, payment was taken and no product arrived. Took several messages to get a response which advised of a wider shipping issue. However weeks later have still not had a replacement or response to request for updates. Requests for a refund are completely ignored. Cancelled subscription and will not order from this company again.

21 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No customer service

Disappointed with the lack of response.
The products themselves seem really good and smell lovely. However the refills duo I ordered were missing from my package which I received on the 25th May.
I phoned Spruce but received an automated message, I emailed twice, I used the contact us form and sent a text message all in the last 3 weeks.
I have still not heard from Spruce or received the outstanding items.
Although I like the products, I shall not be ordering any more until Spruce send me the items or refund my money.

25 de maio de 2024
logótipo da Spruce

Resposta da Spruce

Hi Maddie, we believe this issue was resolved for you by our team by sending you a replacement for the missing parcel at our cost. If your items are still not received please reach out over email with more information including your order number please. We would be happy to resolve it for you.

Classificada 1 em 5 estrelas

Poor customer experience

Ordered starter pack one week ago, still not been shipped. No response to email, text or Instagram comment. Really poor customer service. Have now requested a refund. Save your money and shop elsewhere.

9 de junho de 2024
Opinião espontânea
logótipo da Spruce

Resposta da Spruce

Hi, you should have received a replacement for the missing parcel at our cost. If your items are still not received please reach out over email with more information. We'd be happy to resolve it for you.

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