Really disappointed. Shipping policies say dispatch in 1 working day, with arrival 48 hours. It’s been 6 days and it isn’t even showing as dispatched.
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Leia as opiniões dos outros
Love, love, love this cleaning company. Great sprayers & sublime cleaning products. Yes I used the word 'sublime'- fresh scents, powerful cleaning & easily recognisable when a cleaning emergency h... Ver mais
A empresa respondeu
Totally recommended. Ideal aluminium spray cans came in starter kit. Nice colour co-ordination. The refill sachets (just add water) will be sent regularly. Loved the cellulose sponges. Another simil... Ver mais
Just about perfect! Finding cleaning products that don’t trigger my asthma is a challenge. Usually I have to avoid anything fragranced, but these don’t bother me at all and smell lovely. The spray... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spruce Refillable Cleaning Products: Non-toxic and planet-friendly
Informações de contacto
20-22 Wenlock Road , N1 7GU, London, Reino Unido
- info@wearespruce.co
- wearespruce.co
Pede aos clientes que escrevam opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The products work well and have a…
The products work well and have a pleasant, not over powering scent .

Resposta da Spruce
Great products.
I love my spruce products
I love my spruce products, they smell amazing and the bottles are beautiful, and they work perfectly. would 100% recommend!
Feels good to use
Really nice products that don't have the usual horrible chemical smells :)
Great customer service!
A fault developed with my spray bottle nozzle, however I contacted Spruce to let them know and the customer service I received was outstanding, a new nozzle was delivered to me in a few days time. Great cleaning products, I will continue buying!
Quick delivery love the fragrance…
Quick delivery love the fragrance cleans well
Good communication
Received my package which I needed urgently within timescale. Good communication and lovely smelling cleaning items!

Resposta da Spruce
Where is my order?
Like other reviewers, I have tried to raise a concern about my order, which was placed over a week ago. I have not yet received an email to notify me of dispatch and there has been no sign of any delivery. Likewise, there have been no replies to my email and texts. Very poor communication and no indication of dispatch and delivery times/waits.
The products are environmentally…
The products are environmentally friendly and works. They smell good and the containers save on single use plastic. I like the sponges that are included in the kit I purchased as well. Will try the other products when I need them.

Resposta da Spruce
Love everything about it
Love everything about it - both laundry sheets and sprays are brilliant (and smell amazing!)
So far so goodSpeedy delivery but have only used the…
Speedy delivery but have only used the multipurpose cleaner so far - using in the kitchen it does what it’s meant to do, and smells pleasant. Hope the glass and bathroom sprays are as effective.
I'm converted!
They really work and smell amazing. I love the bottle and they have turned a chore into a pleasant job!
I have to admit I was initially sceptical, maybe it is because I live on a farm and I think my house is probably grubbier than the average home!!! But their cleaning spray really does work and the laundry sheets do a great job. I can bare to think about how much plastic and water goes to waste on conventional products. I'm totally converted, thank you, Spruce. p.s. the bottles look so pretty!
USED THEIR SERVICES A FEW TIMES AND…
USED THEIR SERVICES A FEW TIMES AND EACH TIME THEY SUPPOSEDLY CLEANED AND THEY DID NOT!! I PAID A LOT OF MONEY FOR THEM TO JUST VACUUM??!! THEY WOULD NOT REFUND ME MY MONEY AFTER THE PICTURES AND EMAILS I SENT THIS PLACE IS A SHAM!!
Poor customer service
Poor customer service. Avoid at all costs. I have requested several times to cancel my subscription but they insist on charging my card and refuse to help. The products are average, there is much better on the market. Updating this post in response to the reply. I’m not referring to other brands with toxic ingredients, I referring to wholesome brands with organic ingredients and very good customer service which is where you’re clearly lacking (going off other reviews too) I’ve reported you to my bank as you refused to assist me in cancelling the subscription and instead keep taking my money. Takes a lot for me to complain but their customer service is really bad. Spend your money elsewhere. AVOID at all costs.

Resposta da Spruce
Customer service very poor
Similar to other reviewers, the customer service is awful. I had a subscription for the floor cleaner, payment was taken and no product arrived. Took several messages to get a response which advised of a wider shipping issue. However weeks later have still not had a replacement or response to request for updates. Requests for a refund are completely ignored. Cancelled subscription and will not order from this company again.
No customer service
Disappointed with the lack of response.
The products themselves seem really good and smell lovely. However the refills duo I ordered were missing from my package which I received on the 25th May.
I phoned Spruce but received an automated message, I emailed twice, I used the contact us form and sent a text message all in the last 3 weeks.
I have still not heard from Spruce or received the outstanding items.
Although I like the products, I shall not be ordering any more until Spruce send me the items or refund my money.

Resposta da Spruce
Great cleaning products
Great cleaning products, nice smell (not overpowering) but most importantly for me no nasty chemicals.

Resposta da Spruce
Poor customer experience
Ordered starter pack one week ago, still not been shipped. No response to email, text or Instagram comment. Really poor customer service. Have now requested a refund. Save your money and shop elsewhere.

Resposta da Spruce
Great products the work and help the…
Great products the work and help the environment
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