WebSpaceBar Opiniões 90

Resposta da WebSpaceBar

13/10/2025

Dear valued customer,

On Saturday, 4 October, we began noticing something unusual with our main storage system. At first it was only a little slower than usual, but as the hours passed, the slowdown became worse. By that night, websites were struggling to load, and by Sunday morning, almost everything had slowed to a crawl. The only service that still worked, although very slowly, was email.

We spent the entire Sunday working closely with our hardware partners to find out what was happening. The system was not old or low end, it was a high tier enterprise solution, and we believed in it completely. We trusted it so much that we even hosted our own website, billing system, and control panel on the same platform, believing it was solid and reliable. Sadly, when it failed, it took all of that down with it.

That meant that while customer websites were offline, we also lost access to our own systems. We could not reach out to anyone or send notifications. At the same time, our WhatsApp support number had recently changed, which caused even more confusion. Many of you tried to contact us and could not get through, and we truly understand how stressful and frustrating that must have been.

By Monday morning, we made the decision to buy completely new hardware and move every customer over. The process was slow and painful because the old storage was barely responding. Even small data transfers took hours. On Wednesday, we spent the entire day and night with the data center engineers physically pulling server images from the failing storage and loading them onto the new SSD systems. By early Thursday morning, around 2 a.m., services were finally restored and running faster than ever.

We take full responsibility for hosting our own systems on the same platform as the hosting environment. It was done out of trust and confidence, but it turned out to be the wrong decision. For that, we are truly sorry.

We also want to apologize for the silence during the outage. Without access to our systems, we had no way to send bulk updates or even retrieve email addresses. We know how important communication is, and we regret that we could not keep you informed as we should have.

Throughout this entire experience, we were humbled by how kind and patient our customers were. Many of you reached out with words of support, even while facing your own downtime. Your understanding meant more to us than we can put into words. It reminded us why we do what we do.

To make sure we never end up in this position again, we are moving our management systems and notifications to a secure cloud platform. This will allow us to communicate with you instantly even if an outage occurs. We are also working with a developer to build a mobile app for Android and iPhone so that you can view your invoices, receive updates, and get notifications right from your phone.

While no one can promise that there will never be another outage, we can promise that we will always give everything we have to restore services quickly and to take care of our customers. We will continue to learn, improve, and grow from this.

From all of us, thank you for your patience, your kindness, and your trust. You have been incredible through all of this. We are grateful beyond words to have customers like you. Things are finally running smoothly again, faster than before, and it feels good to breathe a little.

We are tired, but thankful, and so proud to be serving people as wonderful as you.

The WebSpaceBar Team

If you need any help, please reply to this message or contact support through your client area. We are here to assist.

Resposta da WebSpaceBar

13/10/2025

Dear valued customer,

On Saturday, 4 October, we began noticing something unusual with our main storage system. At first it was only a little slower than usual, but as the hours passed, the slowdown became worse. By that night, websites were struggling to load, and by Sunday morning, almost everything had slowed to a crawl. The only service that still worked, although very slowly, was email.

We spent the entire Sunday working closely with our hardware partners to find out what was happening. The system was not old or low end, it was a high tier enterprise solution, and we believed in it completely. We trusted it so much that we even hosted our own website, billing system, and control panel on the same platform, believing it was solid and reliable. Sadly, when it failed, it took all of that down with it.

That meant that while customer websites were offline, we also lost access to our own systems. We could not reach out to anyone or send notifications. At the same time, our WhatsApp support number had recently changed, which caused even more confusion. Many of you tried to contact us and could not get through, and we truly understand how stressful and frustrating that must have been.

By Monday morning, we made the decision to buy completely new hardware and move every customer over. The process was slow and painful because the old storage was barely responding. Even small data transfers took hours. On Wednesday, we spent the entire day and night with the data center engineers physically pulling server images from the failing storage and loading them onto the new SSD systems. By early Thursday morning, around 2 a.m., services were finally restored and running faster than ever.

We take full responsibility for hosting our own systems on the same platform as the hosting environment. It was done out of trust and confidence, but it turned out to be the wrong decision. For that, we are truly sorry.

We also want to apologize for the silence during the outage. Without access to our systems, we had no way to send bulk updates or even retrieve email addresses. We know how important communication is, and we regret that we could not keep you informed as we should have.

Throughout this entire experience, we were humbled by how kind and patient our customers were. Many of you reached out with words of support, even while facing your own downtime. Your understanding meant more to us than we can put into words. It reminded us why we do what we do.

To make sure we never end up in this position again, we are moving our management systems and notifications to a secure cloud platform. This will allow us to communicate with you instantly even if an outage occurs. We are also working with a developer to build a mobile app for Android and iPhone so that you can view your invoices, receive updates, and get notifications right from your phone.

While no one can promise that there will never be another outage, we can promise that we will always give everything we have to restore services quickly and to take care of our customers. We will continue to learn, improve, and grow from this.

From all of us, thank you for your patience, your kindness, and your trust. You have been incredible through all of this. We are grateful beyond words to have customers like you. Things are finally running smoothly again, faster than before, and it feels good to breathe a little.

We are tired, but thankful, and so proud to be serving people as wonderful as you.

The WebSpaceBar Team

If you need any help, please reply to this message or contact support through your client area. We are here to assist.