We Buy Cars Opiniões 138

Please save yourself the hassle of dealing with this morally corrupt company an being ripped off. I moved back from Ireland and needed a car urgently. Because my bank statement only had 6 days transactions on it wasn't enough for proof of residency and Sizwe at Germiston branch told me to transfer the money to my son's account and that way I'll be able to buy the car. The fact that I bought cash and had more than triple the amount of the car in my account meant nothing. This in itself is nonsense, I bought my daughter a car too and at that dealer there were no problems that I paid for it but the paperwork was in her name. Sizwe INSISTED I'd have no problem registering the car in my name. Long story short, I listened to him and now can't get the car on my name. He's sending us on a wild run, again reassuring it will work if my son signed an avidavid about what happened - he had to take off work to do that- and that didn't work either. Every attempt I have to sit in a queue the whole day to be turned away. So now he reckons my son needs to put the car on his name and then on mine. Who's paying for all of that? And who's sitting in queues again? Not him. They charged my R3000 admin and registration fee, for what? So they can now throw their hands up in the air and say sorry but there's nothing they can do about it. This company will lie about anything just to make a sale. Absolute zero integrity. This isn't the first time my family got left with empty promises. They sold insurance to my son for thousands and then had one excuse on top of the other when he had to use it. A bunch of thieves at the Germiston branch, don't trust them. My husband just bought a car cash for just short of 1 mil at a different dealership, even though he found a car at we buy cars that he wanted. And the 2 motorbikes we want to buy is another deal they will not get from us. I'll never deal with this company again.

Hi I want to thank Aziz Connelly salesman at the Landswown branch for the Awesome service and Professionalism!
I Had a smooth ride with my purchase through Aziz with a Friendly service with great communication and customer service!
If anyone is in the market for buying a car I would highly recommend Aziz Connelly for peace of mind!

You know when they say God has Good plans for us , they are true. I sold my car that had a value with the money that i asked for also with the good service and smile in their face , wherelse many people were trying to buy it with lesser amount than expected, because they tried to take an advantage of me as a Teenager. Thank you so much WE BUY CARS. Wishing you more customers than before 👊💰

PLEASE PLEASE PLEASE - if you want to be sold a piece of rubbish then use WeBuyCars..

We purchased a car with a certified and ready label.

After 3 weeks the car had a mechanical failure rendering the car completely unusable.

WeBuyCars Dome sold the car and Pe branch assisted.

Both were completely useless.

Now 5 weeks later - I haven’t had a car as it’s in the possession of WeBuyCars and they have yet to cancel the deal. Allowing my debit order to still run for said vehicle in Theo possession!

Best part is the manager at dome - useless should be their name - has blocked us, put the phone down on us and to date absolutely no assistance other than generic supper emails that look like a toddler wrote.

Redefining the the concept of terrible service. Congrats.

Their own financier can’t even get hold of them to cancel the deal..

Ombud has been furnished with all the documents pertaining to the matter and a case of fraud..

Useless

Mluleki.
This guy is truly irresponsible and lazy and completely unprofessional and careless.

I purchased the vehicle from the WeBuyCars Dome branch. Within just three days of purchase, the car broke down, and I requested repairs. Naturally, there was absolutely no mention of this issue in any report prior to the purchase, and they sold us the car claiming that the roadworthy certificate was already completed. Since we had a warranty, all they needed to do was immediately proceed with the repairs, but they failed to carry them out for more than five days. During that time, yet another problem occurred with the vehicle.

Concluding that they sold us a vehicle that was fundamentally unsafe to drive, I requested a refund. It seemed like the refund process was finally moving forward, but they began dragging their feet, constantly delaying it and putting off my refund with an extremely unfaithful and unprofessional attitude.

He promised to get back to us about returning the car and issuing a refund, but he broke his promise entirely. On top of that, he wasted so much time arguing with the other workshop without even checking the facts properly.

The other workshop definitely sent multiple emails with the files attached to Mluleki several times, and they even shared those exact emails with us and we already checked. Yet, Mluleki is the only one lying and claiming he didn't receive them.

This perfectly explains why WeBuyCars is rated 2.1 stars.

I intend to send direct messages to all ten board members of WeBuyCars via their LinkedIn profiles.

We raised this issue back on May 28th and are still waiting for a resolution.
*We are saving all call recordings, email histories, and messages.
*case no : 143265

Thank you siphesihle Mthethwa for being helpful

Went to we buy cars ballito, the service is appalling. There’s only one person serving 5 customers. It literally take the guy 1hr and 30min to serve one person. That’s shocking, I get better service at home affairs

I would like to honestly warn anyone who is considering purchasing a vehicle from We Buy Cars. I myself have bought multiple vehicles from this company over the years and I can tell you that the customer experience is no longer the same as before, it has deteriorated dismally. It is the most horrible and frustrating experience you'll go through, mark my words. The JHB branch is the worst of them all. The sales rep that was assisting me on the last purchase Bonakele Mkhwanazi was the most rude, inefficient and lying person I've ever met. To get my R10000 refund for reserving a car is still delayed, I'm calling them everyday and they sending me from pillar to post even though I already bought the car 4 weeks ago.
I won't even mention the false vehicle condition reports. I've at least witnessed 4 or 5 cars that were not in, even in the slightest, the condition described in the condition report. I dare you to go and buy a vehicle from We Buy Cars and you will regret it, i promise you.

Poor service from we buy cars Vereeniging and the f&i lady Nadine Jackson knows even when you complain nothing will be done about it she is arrogant about it too no empathy

Thank you Mervin from we buy cars silverlakes if you wany car ag silver lakes as for mervin .

We went to Germiston branch for a VW City Golf and ended up buying a Figo. Our sales person, Quinton Kotze was exceptional and went out of his way to make sure that we were helped in a very professional way. Thank you for the service.

I went to webuy cars richmond I was first helped by some one else then I never had my dessert documents and for it was closing time aswell so I went back another time and met a guy Damon Clark who assisted me I said I've checked a vechile which was currently on auction but then I never got sold so I said that I would like to test drive and he said ok he helped us very nicely with a friendly helpful manner told us what we needed to know about the vechile and all so I was happy and do we done finance got aproved and were very happy with our litle car and all so we buy cars richmond we love you thankyou for you Damon and the rest of the team well done will be back again thankyou 5 stars service

WeBuyCars is like the Temu of the used car industry. What you see advertised on their website and what's stated in the condition report is very different from what you actually receive.

The sales and finance team were amazing and pushed the sale through within a few days but when I received my vehicle there were so many things that were very visibly wrong with it that was never disclosed on the condition report. Even the sales consultant that assisted me when the vehicle arrived at my closet branch for collection was baffled as to how it even got the roadworthy certificate.

It's taken 2 months of continuously having to follow up with their "customer care" department to get it repaired and I'm still waiting. The after sale service it disgusting and at this point I just want them to just come and collect the thing.

If I could give negative stars my rating would be -1000000000.i did not buy a car from them as the blatant lies were evident. They wasted my time with a false listing. The car in the listing was perfect no rust, shiny and had a silver sticker rating. The car they bought out was not even cleaned visible rust on the boot, scratches all over, attempts at patching over rust with bondo. When it was pointed out they said it wasn't the case and the inspection would have picked it up. The chassis was completely rusted. The boot was wet in the spare wheel well so it had a leak. They also said full service history wich was not the case I checked the book. We pointed out that the sticker on this car was green when the one on the listing was a silver sticker. They attempted to convince us that it was for stock take (bull) the VIN number wasn't even the same on this car. They attempted to tell us the pics looked different because the pics were taken with an IPhone (I mean honestly). They then said it was taken in a studio to look nice (Cleary not the case ass well the pics were taken out side) they came up with so many dumb reasons as to why its not a different car they used for the listing, but I can smell the bull from a mile away. This place is fraudulent as heck and the guy spent like 15minutes trying to convince us to look at other cars. You couldn't pay me to get a car from here. To the owners of this place I hope your coffee is always too cold, your cloths are always slightly damp, there is hair in every bite you take and u have a hair in the back of your throat u can never get out.

Thought I found a Gem of a car ... in the Lansdowne branch . The complex that the warehouse is in doesnt even have a proper road . I guess that was the first red flag.

- Their POS app doesnt work when you want to change your contact info .

- The kak sales guy only thought to email me 2 hours before closing time becuase he couldnt get hold me of on my phone .

Every single vehicle on the "showroom" (if you can even call it that) had severe oi leaks . even the platinum stickers. The place felt like a backwater pub.

The dekra report isnt worth the digital paper its on . Lies lies lies .

Despite hammering me on email , KNOWING i was on the way to look at the car , the salesperson was no where to be seen .

Waited 30 minutes for him to show up ... then they couldnt find the car???? 40 minutes later they magically found the car and asked us to walk to the other side of the warehouse ... gave him a stern look and he nervously laughed and said he would drive the car up .

vehicle was a 2007 honda jazz , AWESOME little car... but this example wasnt worth the wheels attached to it . The vehicle was listed as "ready" on the listing . This thing had enough rust to start a chopshop on its own . it was practically a write off .

Excuses left right and centre from the salesman,

It ws quick and simple assistance by Ofhani Ndonyane

What a great service we received from Percy Ndlovu from Webuycars Springfield ,thank you so much once again🔥💯💯

After being a repeat customer of WeBuyCars, I am appalled by the blatant disregard for the Consumer Protection Act at the Richmond Park branch. In March, I purchased a 2013 Chev Spark based on a condition report that was materially inaccurate.

I have had to spend over R10,000 just to make the vehicle roadworthy. When I raised these inaccuracies, the staff’s response was a dismissive 'go to the Ombudsman.'

It is clear that loyalty means nothing and the CPA is viewed as a suggestion rather than the law here. If you are looking for a 'lemon' with a dishonest report, this is the place. Avoid Richmond Park and buy from a private seller on Marketplace instead—you'll get more honesty there. Formal complaint being lodged with the NCC regarding their recent Consent Order violations.

Bought a bike from them unfortunately bought it from George branch and I am in Grahamstown. So you trust them and realized when I got bike eventually at my place something was drastically wrong with engine performance. So I had to get a quote, it was promised that they will sort it out by Reinhard Coetzee and his manager. It has been more than six weeks empty promises and ignoring phone calls. I paid the agents for repairs, but no word from them. Be careful before you make a purchase no after sales service

We buy cars Lansdowne - People stay far away from this place. Unprofessional service, nonchalant attitudes. They just there to sell cars. Endless problems, time wasting getting hold of them to sort out your issues. Took the car for a rattling noise underneath, came back with an oil leak and now again to replace the fuel pump regulator. So there was no 0 star to rate so I went with 1 star rating. Unacceptable, disappointing experience.