We Buy Cars Opiniões 

Horrible experience, I bought my car December 2022 Germiston branch, couple of months when I bought the car it started giving me problems, I went back to the branch and I was so disappointed because no one wanted to assist me, the guy who was helping me to buy resign, including management didn't want to help. To cut it short I ended up fixing few things with my own money. My car is under Gomo finance. I can't drive the car long distance. So now I was trying to do trade-in with other garage's I tried 3 different garage it was declining, only the last garage the guy told me that the car was written off it not supposed to be on the road, he even send me proof
I went to we buy cars they logged a call for me gave me reference number
Some lady gave me a call after 4 days I told her what happened she told me she will get back to me. It been 3 weeks now I'm still waiting for her to call me.
If I call customer care no want to assist me . Gomo finance came on the 10th March to fetch the car because I didn't make payments end off February. I still owe gomo finance R98 000
Today 18 March I got massage from gomo saying they will sell the R22 000
I don't know what to do I'm a single mother working in a retail please assist me

Ofhani and Sizwe Luhkele were very friendly and helpful

Thabiso Mahlangu from WeBuyCars witbank gave me an outstanding level of customer care and assurance .
Highly satisfied with his service .

I found the whole process trying to buy through my company to selling through my company to WBC extremely stressful. Useless sales people and the buyer i dealt with also below par. They eventually lost 3 potential sales all because of their inefficient service

I wanted to express my appreciation for the exceptional service you provided during my recent visit to the dealership. Your expertise and willingness to go the extra mile to resolve my issue were truly impressive. Your clear communication and professionalism made a significant difference in my experience.

Thank you for your outstanding customer service.

Amogetswe Maphafo From Montana Branch gave an excellent service.

Disappointing experience with WeBuyCars.
I submitted a formal complaint and thereafter a letter of demand relating to a vehicle purchased that requires an engine replacement within months of sale.
Despite giving sufficient time and opportunity to resolve the matter, I have received no meaningful response.
An engine replacement is not a minor repair, and silence from a dealer after formal notice is concerning.
Escalation is now unavoidable.
Consumers should be aware of their rights under the Consumer Protection Act and the importance of proper after-sales support.

I brought a car last year on the 4th October 2025 from these clowns. The vehicle was a category B and before the month ended, I experience severe engine problems and noise coming from there. I spoke to them and they only took the car December 2025. They paid the money back but only in their account so that I can choose another car and not from another dealer. the money never actually made in back to my account so that I can make a decision comfortably. With that said I still trusted them and chose another car that was a bit more expensive. I bought the car cash on the 6th January this year and before I even got home, strange noises from the engine and the car lost power. These guys advised me to take the car to the nearest RMI. I am still waiting till Today, I can't sleep at night, can't focus at work and feel like I will only get never get the car. I opened cases with them, only to find out that they were closed without my concern. Now when we follow up on the cases, I get to the call centre which has this thing of hiding the people in charge of these cases. They call you whenever they want, they call me once a week and sometimes not at all. I tried returning the car to them but still failed. I logged cases with MIOSA, NCC. Guys be cautions and avoid them. I am now chasing them for 6 months and still told that I should wait, what kind of normal person would wait for 6 months on a cash deal? Be careful and remember this post. I have all the proof, emails, phone calls, showing how rude they are, call centre and customer care. These guys are the most ruthless dealers I've seen. If there was an option to score them a 0/5 I wouldn't hesitate. imagine 6 months chasing someone for your money. Don't know why they don't fix the cars first before people actually buy them.

I have received the best service from Jabulani Mavundla at We Buy Cars in Montana. Thank you Jabulani

Prince Makwakwa we buy cars dome gave excellent service

I purchased a 2014 Ford Kuga (Category A) from the Brackenfell branch of We Buy Cars on 16 January 2026, and paid in full.
While driving home from the dealership on the same day, a “Transmission Faulty” warning appeared. The engine warning light, temperature warning light, and transmission fault warning displayed simultaneously, with the engine light remaining permanently on thereafter.
I immediately contacted the salesman, Jacobus, and sent photographic proof. He advised me to take the vehicle to a mechanic recommended by We Buy Cars for a quotation. The mechanic indicated that the transmission fluid required replacement. However, no repair approval was granted by We Buy Cars.
At my own expense, I conducted a diagnostic test which produced the following error code:
P0741 – Torque Converter Clutch Solenoid Stuck (possible dirty or low gearbox oil)
Additionally, the left front indicator and park lamp were not functioning.
The vehicle was then sent to a gearbox specialist workshop in Plumstead for assessment only (no repairs authorized). Upon collection, the same warning reappeared while driving home. I was then informed it was “not the gearbox” and was instructed to conduct a water pressure test at my own cost. The coolant level was low, requiring me to repeatedly purchase and top up coolant.
Despite consistent communication and photo evidence, I experienced ongoing delays. The salesman frequently failed to respond after indicating he would revert. The manager, Sinovuyo, was reportedly in meetings or on leave, causing further delays.
After I indicated that I would seek legal assistance, I was instructed to take the vehicle to a workshop in Brackenfell for further assessment.
I would like to acknowledge the professional and honest service received from DQ Auto & More (Mariska). Their assessment revealed:
Engine replacement required: R62,789
Turbo replacement required: R10,530
Additional costs: Engine oil, oil filter, air filter, spark plugs, antifreeze replacement
Following this assessment, I again experienced delays and lack of communication from We Buy Cars.
I returned the vehicle on 15 February 2026 and requested a courtesy vehicle while awaiting the refund, as I require my money to purchase another vehicle. I was informed by the salesman, branch manager (Francios), that We Buy Cars does not provide courtesy vehicles.
As of 22 February 2026, I have still not received my refund. I am incurring daily transport expenses to travel to and from work due to this situation.
This experience reflects:
A vehicle sold with significant undisclosed defects
Repeated delays and lack of communication
Costs incurred by me for diagnostics and coolant
Financial hardship due to delayed refund

Car bought 19 Dec ‘25. Now the 20 Feb ‘26. Still no disk. Road worthy test has lapsed, that will have to be redone. Proof of address would be out of date by now.

Very very poor service with slow to no comunication.
Webuycars Riverhorse. Gabriella Tavira the FI

I bought a car A grade certified car. 2 weeks after purchase we had to replace the back brakes and the battery as the brakes were iron on iron and the battery was in horrible condition and had us stranded twice in 2 weeks. Webuycars refuse to reimburse us. The first installment has not even gone off. Their reason being we replaced it without their consent. How could I safely drive any further with the condition of the car as is. This was an unsafe situation. I have to mention the day I was at the brake place I sent through the quote, and they already declined saying I have worn out the brakes, we didn't even drive 300km with the car. Who didn't I ask for approvement before installation??? I have been back and forth with them, and they still won't help me. How do I have to pay 3k before the first installment even went off. Like I said this was supposed to be an A GRADE CERTIFIED CAR!!

I went to we buy cars and bought a car December 2025

Took the car for a test drive and it presented with no issues, there was no petrol in the car and they only gave 5 liters to test the car

There was some minor cosmetics of which i was fine with.

I had the car for about 2 months now and its presented with some major issues to the extend where i was stranded in the middle of a very busy road

And the issues coming up wont be presented in a short test driver.

*Overheating
* Water Pipe bursting
* Thermostat faulty
* Radiator losing water
* And upon further investigation the whole coil pack was damaged
* Spark plug broken off and burned
* Top Gasket blown due to over heating
* Engine light started to go on

I bought a car from We buy Cars that i thought was reliable, now i need to spend in the region of R30 000 to get the car fixed of which i dont have and on top of that the R90 000 of which i bought the car for.

And non of these items was disclosed on the advert neither to me upon purchasing of this vehicle.

They simply saw an opportunity to sell a vehicle and not sit with the hassles and responsibilities of a honest sale

We Buy Cars presented the car as top class, hiding away the problems

Absolutely dishonest beyond words. This bike was for sale for almost 3 months, we followed it, then they put it on auction, NEW Arrival. We drove all the way there, spoke to them, they claimed it cannot be taken off of new arrival auction and sold to us as it just got there. Yet we followed it from day one, Mathew G tried to help us buy it, they just blatantly refused to help us !!!!

I highly advise against purchasing from We Buy Cars. My husband and I bought a car from WBC Midstream in early March, and while our initial experience with the salesperson was great, that’s where the positives ended. We thoroughly checked the car, took it for a test drive, and everything seemed fine. Since we paid in cash, we were encouraged to take a warranty, which we did, and the car was serviced before being shipped to Cape Town.

Three weeks later, when the car arrived at the Epping branch, we waited about 45 minutes for assistance, and the process took over four hours to collect the vehicle. Unfortunately, this turned out to be the least of our issues. On our way home, we noticed the car was emitting heavy smoke and warning lights on the dashboard advised us to stop immediately. We took it back to WBC the next morning.

After a few days, they informed us the car needed another service to address the issues. We received a call about five days later to pick it up. However, when we turned on the engine, it was still smoking, and we discovered a pipe missing from under the hood. It was infuriating to realize this was the second service it had undergone, and no one had ensured the problem was resolved.

Naturally, we were frustrated after being without a car for over a week and relying on Uber. We returned the car and filed a complaint for a refund, as we no longer wanted a faulty vehicle and didn't trust their servicing team. It’s now been almost two weeks, and they informed us last Monday that it needed to be evaluated by RMi again, with management deciding whether we could cancel the transaction.

Keep in mind that we had the car for less than 24 hours, and it was faulty upon receipt. We’ve called over 30 times, and each time they promise to call us back but never do. As of today, they mentioned last Wednesday that the car has been in the workshop and they know the problem, but no decision has been made about our refund. We simply do not want this car, period, and we’ve now been without a vehicle for three weeks. The lack of care from their customer service is appalling; it's the worst experience I've ever encountered.

They sell cars with doggy papers bought a car there tofay spemt over R1000 to go fetch it and paper work is not eveb right numbers dont match up i told them this and they domt care i have all the proof even the numbers on the invoice does not match the car when asking for a refund they give stories car was even smoking had a bad miss fire

I recieved great service from Siyanda Magoda at webuycars midstream on the 01/01/2026 and I am definitely coming back for more thank you Siyanda

⁶On the 10th of January2026 we bought a vehicle on auction from webuy cars (A CASH PAYMENT INTO WEBUYCARS BANK ACCOUNT WAS MADE).
On the 11th we went to the MONTANA BRANCH,PRETORIA TO INSPECT AND COLLECT THE VEHICLE.
After inspection of the vehicle we were happy with it.
The consultant asked us questions from a TABLET and every answer we gave was noted on the tablet and every answer was signed by us on the tablet.
One of the questions was if we would like webuycars to register the vehicle.
Our answer was NO and once again we signed on the tablet.
Before leaving we asked for the vehicles papers and was told to go to their counters near the kiosk.
We were informed by webuycars staff that the registrations papers is not available seeing that they dont have it and are still waiting for it to be send to them from somewhere and they will notify us within 7 to 14 days to collect it.
We were not happy with this informations and went to the reception counter.
The same story was told except that they can send us the papers via POSTNET.

So we left and waited.
A few days later we started receiving emails from webuycars informing us that they are not able to register the vehicle on the person that paid for it via Capitec bank because the person is not registered on the taffic NATIS system.
We told them that we did not ask for registration and told them not to do it a per noted on the tablet and confirmed it with a signature.
In a sworn statement the buyer gave the new owners name in which the registration will be done and thats why we waited for the papers they said we can collect.
They also refused to register the vehicle in the given information of the new owner and said that after 21 days they will register the vehicle as buyer unknown. If this happens wrong information will be given to TRAFFIC AUTHORITIES seeing that they do have all the information and by doing this a crime will be commited.
So we are waiting for the outcome after the 2 days.
If they register the vehicle as buyer unknown , a criminal case will be opened by us at the nearest police station MONTANA ,PRETORIA.)
This complaint was also rgistered at miosa ombudsman today.
Today we are on day 19 after collecting the vehicle and nothing has been done by webuycars.
Had we received the registration papers as told by webuycars staff the vehicle would have already been registered and roadworthy certificate admitted.

lesego and joshua at webuycars vereeniging gave the best service i recommend them