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My Budtender Shi , was kind, helpful, pleasant young lady ✌️😊 Thank you Shi for your 5 star helpfulness ✌️😊

I am writing to formally file a complaint against Royal Apothecary, a licensed cannabis dispensary located in California City, CA. I also wish to include Greenstone, as I was informed by an employee that the two businesses are connected and operate under the same ownership.

I had been a regular customer at Royal Apothecary and had accumulated 156 loyalty points. However, after expressing concern regarding how I was treated by certain female staff members and stating my experiences — including concerns about possible racial bias and product integrity — my account was suddenly banned. I was not using offensive language; I was simply sharing my perspective.

I was then told by a delivery driver (who I recognized from Royal Apothecary) that I would have to “call them” if I wanted to resolve the issue. The dismissive attitude and lack of accountability are unacceptable, especially in a customer-facing industry. I would like my loyalty points transferred to my Greenstone account, since the businesses are related and my ban appears to be retaliatory.

I also urge the business to take mental health concerns seriously and treat all customers — regardless of race, gender, or background — with compassion and respect.

Please review this situation and help ensure fair treatment for all patients and consumers.

Thank you for your time and support.
I wanted to follow up regarding the vape cartridge I received, which arrived only half full — clearly inconsistent with the product images shown online. I understand you've mentioned that the manufacturer is responsible for this issue. However, as a customer, I’m purchasing this through your store, not directly from the manufacturer.

If you’re aware this product is consistently underfilled, and continue to sell it without notifying customers, that’s misleading. At the very least, it should be disclosed before purchase. This has now happened more than once, and it's disappointing to feel like I'm not getting what I pay for — especially when this product isn't cheap.

I’m kindly requesting a resolution — whether that’s a replacement, a credit, or another appropriate solution. I’m hoping your team will take this seriously and provide support that reflects the quality of service I used to trust.

Thank you for hearing me out,

This is such a great app and the people and drivers are extremely nice had a great driver thank you Obi

This location is great, Centrally located and they have a great selection as well as a very personable and intelligent staff

I've been unable to setup an account for almost 3 months, they keep telling me my password can't be used no matter what I type in. If you don't have an account you can't take advantage of the online discounts. My attempts at reaching out to customer service have gotten no results. At this point I can no longer recommend this site and would advise you to either go directly to the dispensary website or to the store itself, you won't do anything but spend extra money here.

Very helpful and very informational!! Didn’t make me feel rushed and made sure I got the best deal with my $$$! Thanks Dame at Border Buds!!

Good App. But sometimes deals better on the original shops. I like this app when I not have a time

Easy to get around on the search... good price fast time

It was my first time here and it was a great experience! April was great best and gave great recommendations. I will definitely be back!

Karina at SD FLEET was awesome with help with order and applying discounts.
Highly recommend SD FLEET for best service

Dr Greenthumbs in Canoga Park
is a GR8 dispensary to go to!!!!!!
Upon entering the store, Josh greeted me & went ovr a couple of things.
Then, 1 of the mgrs, Jackie, walked thru the store wth me to show me different items & answer any questions I had.
Wonderful cust svc @ this location!!
Didn't know we had another location here in the Valley & found it by sheer accident when I was in the neighborhood for another store.
I will DEFINITELY go back!!
Blessings

Check out the Cannabis Club new buffalo review by Krystin Rae on Google. Anthony needs to be held accountable for his aggressive behavior and attacks. Its unsafe there and nobody should be exposed to him or alone with him in any way, shape or form. PERIOD.

Budtender Blake Tucker on 1/29/2025 was big help.He was nice and honest they are doing a good job

The house of dankness was great good and knowledgeable, I seen Alex he was great and got in and out the store fast with good bud

Best dispensary in sunland

Both whitefish and Kalispell tamarac stores have amazing weed and great people

Erica from Tree House goes above & beyond for great customer service

Call to has the best prices and the sales are unbelievable. The people are so friendly and knowledgeable and they know me by name. I am a medical patient and they really help me out with what could help with my pain

Great service, great people!

Good place to go to friendly place and good service