Wern Wood Timber Merchants Opiniões 

Resposta da Wern Wood Timber Merchants

1/05/2025

Hi Lance,

While we acknowledge there was a genuine issue with a loading error on your order—and we sincerely regret any inconvenience caused—your portrayal of the situation is exaggerated and, unfortunately, misleading.

To address your claims:

The suggestion that I “blamed staff” is entirely false. I took full responsibility during our conversation, explained the situation transparently, and promptly processed a full refund when it became clear you no longer wished to wait for a realistically resolution.

Your omission of key details, such as the fact that our driver went beyond our standard kerbside delivery policy by carrying items to a substantially non-kerbside location, paints an incomplete picture.
Additionally, your refusal to allow the lorry to be reloaded unless a discount was offered created unnecessary complications, making it difficult to resolve the situation amicably.

We take pride in our strong reputation, built on the overwhelmingly positive feedback from our customers. Our reviews speak for themselves, and we work tirelessly to ensure a high standard of service. Constructive criticism is always welcomed, but your approach—consistent with the tone of some of your previous reviews—was unnecessarily combative, which made finding a resolution more challenging.

As a business, we’re proud of our reputation and the relationships we build with customers. In this case, however, it’s clear that continuing any future dealings would not be productive for either party. We wish you the best with your project and any future suppliers you choose to work with.

Regards,

Mason.

Resposta da Wern Wood Timber Merchants

Actualizada a 2/05/2025

Hi Sarah,

Thank you so much for your kind words! We're delighted to hear that you were happy with the quality of our materials and service. Providing friendly and reliable service is always our top priority, and it’s wonderful to know we met your expectations.

We truly appreciate your support and look forward to helping you with any future projects!

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi Gareth

We're thrilled to hear that you've had a great experience with our service and the quality of our products. It’s was a pleasure to help with your projects.

We appreciate your continued trust in Wern-wood and look forward to assisting you again soon

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi John

Thank you for your feedback! We're so pleased to hear you found our staff helpful, delivery fast, and products top quality. It’s great to know our delivery driver made a positive impression too!

We really appreciate your support and look forward to your next order.

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi Karen

Thank you for your kind words! We’re so glad you were happy with our prices, service, and delivery. Your support means a lot to us, and we look forward to helping you again soon!

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi Mark,

Thank you for your lovely feedback! We’re so pleased to hear you were happy with the prompt delivery and that our driver made a great impression. Providing excellent service is always our goal, and your kind words mean a lot to us.

We look forward to serving you again soon!

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi Michael,

Thank you for your feedback! We’re glad to hear you found our prices unbeatable and our timber quality satisfactory. We appreciate your honesty regarding the delivery, and we’ll take your comments on board as we continuously work to improve our service.

Your input is valuable to us, and we hope to have the opportunity to serve you even better in the future!

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi Bianca

Thank you for your kind words! We’re glad you were happy with our customer service and quick delivery. Your support means a lot to us, and we look forward to assisting you again in the future!

Resposta da Wern Wood Timber Merchants

2/05/2025

Hi Leah

Thank you so much for choosing Wern-wood again! We value your loyalty and are thrilled to have the opportunity to serve you once more. Your continued trust in us means the world, and we’re committed to ensuring every experience you have with us is exceptional.

Resposta da Wern Wood Timber Merchants

2/05/2025

We’re delighted to hear you were pleased with our service and found our prices great. Your support means so much to us, and we look forward to assisting you again soon!

Resposta da Wern Wood Timber Merchants

2/05/2025

Thank you for your feedback. I sincerely apologize for the inconvenience caused by the delay in communication regarding your delivery. I’d like to clarify that your refund was processed shortly after your review was posted.

To maintain the high quality of service we aim to provide, we limit our delivery area to ensure timely and efficient deliveries. Your comments have been noted, and we’ll work on improving our communication to avoid such issues in the future.

Resposta da Wern Wood Timber Merchants

2/05/2025

Thank you for bringing this to our attention. I apologize for the inconvenience caused by receiving posts of a different size than you ordered. This is not the standard of service we aim to provide, and I understand the frustration of having to spend extra money on tools to resolve the issue.

We’ll be reviewing this internally to ensure such errors don’t happen again in the future. If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly at 01639 874760

Resposta da Wern Wood Timber Merchants

2/05/2025

Thank you for your feedback and for highlighting the quality of our timber and quick delivery. We’re thrilled we could help you finish off your work efficiently!

Regarding the delivery charge, I completely understand your concern, especially given your proximity. Our delivery charges are based on a standard structure to cover operational costs, including the use of large vehicles and ensuring timely deliveries. That said, I’ll take your feedback on board as we continue to review and improve our services.

Resposta da Wern Wood Timber Merchants

2/05/2025

We’re thrilled to hear you were happy with the quality of our timber, pricing, and on-time delivery. It’s great to know that both Tony and I could provide the friendly customer service you deserve.

We truly appreciate your support and look forward to assisting you again in the future!