Western Fuel Opiniões 

Resposta da Western Fuel

13/03/2026

Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that your experience ordering heating oil with Western Fuel went smoothly.

We understand there have been reports of orders being cancelled elsewhere and prices being increased, so it’s great to know you felt confident with our service and price. We always aim to be transparent and honour the price agreed at the time of ordering.

Your kind words about our team mean a lot — we’ll be sure to pass them on.

Thanks again for choosing Western! - TJ

Resposta da Western Fuel

13/03/2026

Thank you for your kind review.

We really appreciate you taking the time to share your experience. While we’re sorry the delivery had to be postponed due to driver absence, we’re pleased we could still honour the agreed price and get your fuel to you as soon as possible.

Providing reliable service and looking after our customers is very important to us, so it’s great to hear that this came across. Your continued support means a lot to the team.

Many thanks again for your feedback, and we look forward to delivering to you again in the future. - TJ

Resposta da Western Fuel

9/03/2026

Thank you very much for taking the time to leave such a thoughtful review. We really appreciate your kind words and your support.

As a local business, looking after our customers and honoring the prices we quote is extremely important to us. We always aim to provide a fair, reliable service and to treat our customers the way we would expect to be treated ourselves.

Your feedback means a lot to the whole team at Western Fuel, and we’re very grateful for your continued support.

Thank you again for choosing Western Fuel. - TJ

Resposta da Western Fuel

9/03/2026

Good Morning,

Thank you so much for your great review!

We’re really pleased to hear that you found the arrival time updates helpful and that Matt provided such professional and courteous service. I’ll be sure to pass your lovely feedback on to him.

We truly appreciate your continued support and look forward to helping you again in the future!

Have a great Week - TJ

Resposta da Western Fuel

4/03/2026

Good morning,

Thank you for your message.

We completely understand how frustrating price increases can be, particularly when the change is as significant as it has been in a short space of time. To put it in real perspective we have had increases of over 41ppl over the past 3 days with no idea if the market will rise further, settle or fall. Please be assured that we are working incredibly hard during what is currently a period of peak demand with massive uncertainty, driven by the situation in Iran and the resulting pressures on global supply. Our priority throughout this time will be to ensure that every order we commit to including those priced last week are completed as agreed.

We can only offer prices based on the rates at which we are able to secure supply. These costs have risen sharply, and unfortunately that is reflected in the pricing. It’s worth noting that at the time of your original quote, our price was, as you mentioned, well below £1 per litre, while many other suppliers were already significantly above this level or not quoting at all. We have also taken care not to overcommit on orders at unsustainable prices, as some suppliers have done, which may ultimately result in non-delivery for their customers when we are looking at a potential dip in temperatures over the coming weeks.

If you’re not comfortable with the current price, we completely respect that decision. Our honest advice would be to wait and monitor the market until you feel the price is at a level you’re happy with.

We value your business and hope we can support you again when the timing and pricing feel right for you. - JW

Resposta da Western Fuel

5/03/2026

Good Morning,

Thank you very much for your kind review.
We are delighted that you were impressed with Kameron's service and promptness. It's great to see that you will now be using us for your servicing! We look forward to next time.

Have a great day! - JW

Resposta da Western Fuel

27/02/2026

Good Afternoon,

Thank you very much for your kind review! We are pleased you were impressed with Kameron's service! I have passed your lovely feedback onto management, who will pass it on to Kameron.

Have an excellent weekend! - JW

Resposta da Western Fuel

23/02/2026

Good Afternoon,

Thank you for your lovely review. We are delighted that you were pleased with our tank team and that their suggestion saved you some money! I have passed your kind words onto the management team, who will pass it on to Noah, Dan, Mino and Harry. We look forward to the next time we serve you.

Have a lovely day! - JW

Resposta da Western Fuel

11/02/2026

Good Afternoon Viv,

Thank you very much for your lovely review. We are delighted that you were happy with our office staff and delivery driver. We always aim to offer competitive rates for our customers, so we are pleased you were impressed with our price. Thank you for recommending us. We hope to deliver to you again!

Have a lovely day! - JW

Resposta da Western Fuel

23/01/2026

Good morning,

We are very sorry for the frustration caused by your recent experience and fully acknowledge that our admin and communication fell short on this occasion, and I am very sorry for the inconvenience this has caused.

We’re sorry for the incorrect reminders regarding payment for your December oil delivery. This should not have happened, and I understand how disappointing it must have been to receive this after you had already paid in full.

With regard to the tank sponge, this was an unfortunate oversight. Our lorries can only carry a limited number of tank sponges and additives due to space restrictions on the tanker, and during a particularly busy period the vehicle attending your delivery had not been restocked. This should have been identified and communicated to you clearly at the time.

Tank sponges are an excellent tool for reducing condensation build-up within oil tanks. Over time, excess condensation can lead to water contamination, which may cause issues with boiler performance and reliability, so we fully appreciate why you were keen to have this fitted promptly.

Thank you for bringing these matters to our attention. Your feedback is taken seriously, and we will be reviewing our processes to prevent a repeat of this situation. Please be assured that we are keen to resolve this properly and restore your confidence in our service. -JW

Resposta da Western Fuel

20/01/2026

Good Morning,

We’re sorry to hear about your frustration and appreciate the opportunity to clarify what happened.

The delays were not due to any unwillingness to deliver, but arose from issues involving the third-party company the order was placed through, which will lead to delays in communication. The initial delivery attempt was unsuccessful because access to the property was blocked. Following this, we were unable to reattempt delivery until authorisation was provided, as approval is required before a further attempt can be made. This unfortunately caused additional delays outside of our direct control.

When a second attempt was arranged, the driver had to abort the delivery on site due to obstructions in the garden, specifically dog mess that prevented the safe pulling of the delivery hose. For safety and hygiene reasons, the driver was unable to proceed under those conditions.

We fully understand how stressful it is to be low on oil, particularly during the winter months, and we regret that the situation resulted in the need to arrange an emergency delivery elsewhere. We strive to provide a reliable service and are sorry that, in this case, a combination of access issues, safety concerns, and third-party processes led to a poor experience.

For urgent or potentially problematic deliveries, we would always recommend dealing directly with us, as this allows you to speak directly with the team arranging your delivery and helps issues to be resolved more quickly. - JW

Resposta da Western Fuel

14/01/2026

Good Morning,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were dissatisfied with the delivery; however, we would like to clarify the timeline referenced. Having reviewed our records, the delivery was one day later than scheduled, not ten days as stated. The short delay was caused by an unexpected lorry breakdown, which was unfortunately outside of our control.

We appreciate that any delay can be inconvenient, and we regret the disruption this caused. That said, we take great pride in the reliability of our service, and a one-day delay is not reflective of a prolonged service failure.

As your order was placed via a third-party supplier, it is subject to the terms and conditions agreed to at the time of ordering. Delivery times, liability, and compensation arrangements can vary when ordering through third parties, and these terms are set by the supplier rather than ourselves.

If you believe the delivery details above are incorrect, or if there is additional information we may not be aware of, please do let us know. We would be more than happy to investigate further, as maintaining our service standards is extremely important to us.

Thank you - JW

Resposta da Western Fuel

Actualizada a 6/01/2026

Good Morning,

Thank you for taking time to leave a review. I completely understand your disappointment, especially given the effort you and your neighbours made to coordinate orders.

Because our pricing is linked to live stock prices and availability, it can change throughout the day. If you see a price you’re happy with, we would always recommend placing the order at that point, the website will hold that price for 15 minutes while you complete checkout. Unfortunately, once that window passes, any new order is subject to the current live rate.

At this time of year, prices can be particularly volatile due to increased seasonal demand along with events around the globe. To ensure supply and our ability to fulfil orders, we often have to purchase additional fuel at higher rates, and these increases are reflected in our prices. While it may sometimes feel like a dramatic jump, it’s mainly driven by market conditions and supply.

We do appreciate customers coordinating deliveries where possible, and it’s genuinely regrettable that the price change prevented that on this occasion. I’m sorry we weren’t able to offer a competitive rate the following day, but prices do move both up and down, so it’s always worth keeping an eye on them.

Thank you again for taking the time to get in touch, and I hope we’re able to assist you at a better price in the future. - JW

Resposta da Western Fuel

7/01/2026

Good Afternoon,

Thank you for your kind review. We are delighted that you were impressed with both Kameron and Noah. Our engineers pride themselves on their expertise and service and we are please you feel we lie up to our standards. I have passed your lovely feedback onto management. We look forward to your next boiler service.

Have a great day! - JW

Resposta da Western Fuel

7/01/2026

Good Morning Janet,

Thank you for your lovely review! We are pleased to see that you were impressed with Harry's service and that you recommend us as a company. I have passed your kind words onto Harry and the rest of the team.

Have a lovely New Year! - JW

Resposta da Western Fuel

16/12/2025

Good Morning,

Thank you for your kind feedback! We are delighted to see that you continue to be impressed with our service. We look forward to delivering to you again in future!

Have a lovely Christmas! - JW

Resposta da Western Fuel

1/12/2025

Good Afternoon Vanessa,

Thank you for taking the time to share your feedback with us, and we're truly sorry to hear about the inconvenience you experienced over the weekend.

We understand how difficult it must have been being without heating and hot water, especially in the cold weather. Calls that come in later in the day, particularly on Fridays can occasionally be picked up the next working day during peak periods, and we apologise that you didn’t receive the expected call-back on this occasion.

We’re glad, however, that our engineers were able to attend, restore your hot water, and that Matt was able to complete the work to your satisfaction.

We also genuinely appreciate your suggestion regarding a vulnerability register. Supporting customers who may be more at risk is extremely important to us, and your feedback will be shared with our management team as we review ways to improve our service and prioritisation process.

Thank you again for your comments and for giving us the opportunity to put things right. If you ever need further assistance, please don’t hesitate to get in touch. - JW

Resposta da Western Fuel

1/12/2025

Good Afternoon Claire,

Thank you for your kind review. We are delighted to see that you have been impressed with our service and have never had an issue with us. We are pleased we were able to get out to you quickly and look forward to delivering to you again in the future.

Have a great week! - JS

Resposta da Western Fuel

20/11/2025

Good Morning,

Thank you for your feedback, and we’re sorry to hear about your experience.

When we attend a boiler for the first time with no service history, it can be very difficult to anticipate any underlying issues that may have been developing beforehand. The routine service we carried out was completed correctly, but unfortunately what you were told is accurate — after long periods of minimal use, parts can fail as soon as the heating is switched back on for the winter. These issues are often not present or not noticeable during the final period of use the previous season.

We always recommend booking annual servicing during the summer months. This gives time to ensure the boiler is running smoothly before it’s needed again and helps avoid unexpected breakdowns and callouts at the start of the colder months along with the usual delays on parts for older boilers which aren’t generally carried in stock by local merchants.

We’re also assuming that the other service company came to a similar conclusion but opted for a full replacement rather than attempting further repairs — which is always our final option due to the significant costs involved. That said, we’re glad you now have a new boiler installed and are back warm and comfortable during this cold period.

We appreciate you taking the time to share your concerns and are pleased that Dan was able to support you. We’re sorry that we weren’t able to restore your confidence on this occasion. If you would like to discuss this further, please feel free to get in touch.

Thank you - JW

Resposta da Western Fuel

13/11/2025

Good Afternoon Rosemary,

Thank you for your lovely review! We are delighted to see that you were impressed with Harry and Noah's tank installation. I have passed your kind words onto management.

We aim to provide the best rates for our customers and are glad you find us to be fairly priced. Thank you for your continued support!

Have an excellent rest of your day! - JW