I phoned for an emergency delivery on Thursday 9th April, and it was scheduled for delivery Saturday 11th April. To our delight it was delivered on Friday 10th April at 7:30 hrs. Our sincere thanks t... Ver mais
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I ran out of heating oil and my boiler broke on the day before Easter. Everyone at Western Fuel was absolutely amazing and bent over backwards to get me up and running again. I really can't recommen... Ver mais
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What a shame. Having checked prices on Jan 4th, my neighbours and I, three customers, were about to place orders (which means the vehicle only travels from depot to village once, a 68 mile round trip)... Ver mais
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We were low on oil due to a mix up with our delivery. However Tim, and his team were fantastic in organising an urgent delivery, despite the testing times we are going through. Could not fa... Ver mais
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Informações sobre a empresa
- Fornecedor de óleo para aquecimento
- Fornecedor de gasóleo
- Fornecedor de energia
- Fornecedor de combustível
- Serviços de aquecimento
Escrito pela empresa
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Informações de contacto
197 Bristol Road, TA6 4BJ, Bridgwater, Reino Unido
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
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Fantastic service in difficult times
I ran out of heating oil and my boiler broke on the day before Easter. Everyone at Western Fuel was absolutely amazing and bent over backwards to get me up and running again. I really can't recommend this company highly - everyone was so helpful and kind and everything got sorted in a day. Huge thanks.
2 de abril de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you kindly for your great review! We are pleased we were able to help you out and that you were impressed with our service. I have passed your kind words onto the team. Thank you for your support. We hope to deliver to you again in the future.
Have an excellent day! - JW
Fast and efficient service
I phoned for an emergency delivery on Thursday 9th April, and it was scheduled for delivery Saturday 11th April. To our delight it was delivered on Friday 10th April at 7:30 hrs. Our sincere thanks to the lady in the office who dealt with my order so efficiently.
We will definitely be continuing to order our fuel from Western Fuel.
9 de abril de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you very much for your kind feedback. We are delighted that you were impressed with our promptness and service. I have passed your kind words onto Louise, who you spoke to, and the rest of the team. We look forward to your next delivery.
Have a lovely day! - JW
The Best
I don’t even bother looking at other sites anymore as WF are always the most competitive and reliable !
31 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Morning,
Thank you for your lovely review! We pride ourselves on being reliable and aim to offer the best possible price to our customers. We are pleased you were impressed! We look forward to delivering to you again in the future.
Have a lovely day! - JW
Excellent experience all round
Efficient ordering service from Kim. I was impressed that I was given a fixed price for ppl whereas other companies are doing price on the day. Delivered by Tim who was polite and friendly. My first order and won't be my last. Excellent experience all round. Thank you.
1 de abril de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you for taking the time to leave us a review. We really appreciate you kind feedback and are pleased you were impressed with our service and transparency about the price. I have passed your kind words onto Kim, Tim and the rest of the team. Thank you for your support.
Have a very Happy Easter! - JW
Delivered to incorrect address, trespass, criminal damage, no apology.
My neighbour ordered 500l of heating oil to be delivered on the 19th of February. Western Fuel's delivery driver couldn't tell the difference between the numbers 1 and 2 despite both properties being clearly marked, he also lacked the ability to knock on a door to check whether he was delivering to the right place so delivered the oil to the wrong address.
Unbeknownst to me he had also forced the lock on my oil tank and snapped it in half rendering it useless.
I discovered this damage and delivery mistake on Friday then immediately informed my neighbour as to Western fuel's mistake and later received a call from Harry asking if they could have their oil back to which I politely agreed suggesting he arranged a date and time letting me know when they were coming. He didn't bother doing that and I was rudely awakened by one of their drivers banging on my door at 08:00hrs on Monday, then banging again, and again, then he opened my door and let himself in and started banging on my internal door. He was genuinely surprised when I opened the door and told him to F off.
Received a call from Tim who said their driver was 'just in the area' and could they retrieve their oil to which I politely agreed, again.
They had sent a specialist pickup truck with oil tank on the back so he obviously wasn't just in the area, he took all of the oil and scarpered without so much as an apology.
I'm left with a broken oil tank lock and lid which is going to cost me £100 to replace all because a driver couldn't tell the difference between a 1 and a 2.
I would 0 star this abysmal company if I could.
Shameful behaviour.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Western Fuel
Good Morning,
We’re very sorry to read about your experience and the concerns you’ve raised.
As you are not a direct customer to us, we unfortunately have very limited details for you, which makes it more difficult for us to fully investigate all aspects of the situation from our system records alone. That said, we take all feedback of this nature extremely seriously.
Regarding the initial delivery, the majority of our deliveries are carried out unattended, so it is not unusual for our drivers to complete a delivery without knocking beforehand. However, a delivery slip should always be left once the delivery has been completed.
From our call notes, it was agreed with Harry that we would attend on the Monday morning to collect the oil. I can only apologise that our driver arrived much earlier than you expected. You did however receive a notification that he was on the way through our automated system. As the vehicle was already travelling to another job, the collection was carried out while passing, which we appreciate may not have aligned with your expectations and for that we are sorry.
From our understanding of the phone conversation with you, you also advised that you were in the process of decommissioning the tank and therefore the oil was of no use to you and that there was no ongoing issue at that stage. However, we absolutely recognise that this does not diminish the frustration caused by the initial delivery error and the condition of your tank.
The points you’ve raised regarding the engineer trying to access to your property, the condition of the tank, and the conduct of our team are all concerning and not reflective of the standards we expect. We are currently reviewing this internally to ensure appropriate action is taken and to prevent anything similar happening again.
We would welcome the opportunity to look into this further and work towards a resolution regarding the damaged lock and lid. Please contact us directly so we can follow this up properly.
Once again, we apologise for the inconvenience and upset caused.
We were low on oil due to a mix up…
We were low on oil due to a mix up with our delivery. However Tim, and his team were fantastic in organising an urgent delivery, despite the testing times we are going through. Could not fault the speedy service we received from the team at western fuel. This is fabulous customer service when so many companies forget about the end user.. So Thank You ..
25 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Morning,
Thank you for your lovely review. We are delighted that you were impressed with our customer service and speedy delivery! I have passed your kind message onto Tim and the rest of the team.
We hope to deliver to you again in future.
Have an excellent day! - JW
Excellent service - no waiting queue - better than promised
Excellent service from ordering within a few minutes when ringing the local depot, to having a friendly, sympathetic person to speak to and a price that was cheaper by more than 10p compared to the competitors, and actually arriving 5 days before the given date. And not to forget the friendly driver! Thank you so much:)
28 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you very much for your lovely review!
We are delighted that you were impressed with our customer service and price. Despite the current situation, we are trying to keep our price as low as possible for our customers and we are pleased you appreciate that. I have passed your kind words onto the team.
You are very welcome for the delivery. We hope to deliver to you again in future!
Have a lovely day! - JW
CONTINUED GREAT SERVICE
I have been a customer of Western Fuel for a very long time, as with most of us I would normally do a price comparison before ordering. It has to be said W.F is usually the most competitive and if not will often price match.
I placed this order some 3weeks ago and whilst it was worrying by the price increase because of the latest "oil crisis" I went ahead and ordered.
W.Fuel kept their word and delivered at the price quoted at point of ordering....
When you read some of the horror stories and the behaviour some other Oil Companies I can only commend W.F for continuing to give the best possible service to their customers.
I hope both new and old customers won't forget to support them when times are better.....
26 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you very much for your lovely review! We really appreciate your continued support over the years and at this time.
We aim to offer the best price possible to our customers and are pleased you find us to be competitive.
We believe in honesty and reliability, so we are of course honouring all of the prices we quote at the time of ordering. We are glad you appreciate this. Thank you for supporting us.
Have a lovely day! - JW
Competent and professional
We were impressed with the quick response from the company and the extremely competent, professional and friendly service engineer who called to service the Aga. Nothing was too much trouble and we would highly recommend and certainly use them again!
25 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Morning,
Thank you for your kind review. We are pleased you were impressed with our engineer's service and attitude! I have passed your lovely message onto the team. We look forward to your next service!
Have a lovely day! - JW
Excellent company
Excellent company, we have been with them for over 10 years. Had to have some additional work done following the annual service, Harry attended on time and as scheduled, carried out the work and was very professional, ensured we were happy with the completed work. Very friendly and knew exactly what he was doing, as do all the engineers that have visited us, which is very reassuring and we know all the work has been completed to a very high standard. Have recommended them to many of our friends and neighbours, all are as happy with Weston Fuel as we are.
19 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Morning,
Thank you for your lovely review! We are delighted that you were impressed with Harry's skill and professional attitude. I have passed your kind words onto management.
Thank you for your continued support over the years and for recommending us to friends and family. It really means a lot!
Have an excellent day! - JW
Superb
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details with no idea of cost! They were also 10p per litre cheaper than Boiler Juice with a faster delivery date. I will definitely be ordering from them again.
25 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon Becky,
Thank you very much for your kind review! We aim to be as transparent as possible with our customers regarding price and are pleased you appreciate this. We are delighted that you will be ordering with us again and look forward to your next delivery!
Have a lovely day! - JW
Delivery in spite of the market turmoil…
Delivery in spite of the market turmoil was at the price quoted at the time of ordering.
Thank you - 😊
21 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you for your kind review!
We aim to be transparent with our customers so are honouring the prices we quote at the time of ordering. We are pleased you appreciate this.
Have a great day! - JW
Highly recommended
So very good to have such a good supplier at all times, but especially in these uncertain times. Delivery in good time, at the price quoted when ordered. Highly recommended.
20 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Morning,
Thank you for your lovely review!
We are pleased you were impressed with our timeliness and transparency regarding prices. Thank you for your continued support and for recommending us.
Have an excellent day! - JW
Thank you for the recent order…
Thank you for the recent order delivered in good time and at the quoted price. Good communication throughout as always. Have been a customer for many years.
13 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Good Afternoon,
Thank you for your lovely review!
We are glad you were impressed with our communication, timeliness and transparency regarding the price. Thank you for your continued support. We look for ward to your next delivery.
Have a great day! - JW
Western Fuel is the best!
Reliable, easy ordering process, delivery as described. We've ordered from Western Fuel but via a third party- after encountering many issues with the company (deliberately cancelling orders, poor customer services, lack of care) I decided to order from Western Fuel direct- it was so easy and actually much cheaper. Highly recommend using this supplier for all your oil needs.
19 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you found our ordering process easy and that your delivery met expectations. It’s especially great to know that ordering directly with us made things simpler and more cost-effective for you.
We truly appreciate your recommendation and your support—it means a lot to the whole team. If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Thanks again for choosing Western Fuel! - TJ
Price quoted honoured
Western Fuel delivered fuel within time period agreed,,2 wks after placing order and paying for it . Western Fuel honoured order price. Day of delivery price on website 40% increase because of the Iran conflict. Thank you !.
16 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Thank you so much for taking the time to leave this feedback — we really appreciate it!
We’re glad to hear that your fuel was delivered within the agreed timeframe and that we were able to honour the price you originally paid. At times, external market events — such as ongoing global tensions impacting energy prices — can lead to rapid increases in costs across the industry, which may be reflected in live prices on our website after orders are placed.
It’s great to know that this didn’t affect your experience with us, and that you felt well informed throughout the process. Your thanks means a lot to the team, and we’re delighted we could support you when you needed us.
Thank you again for choosing Western Fuel! - TJ
Exceptional service in exceptional times
I ordered oil on 3/3/26 with a delivery date of 12/3 at 70p per litre. Hearing companies were refunding customers and then charging higher prices I was concerned when my delivery date was changed to a blank - however, next day the delivery date was showing as 14/3 and my order was delivered, at the original price and I received an email to update all customers on the situation. I am absolutely bowled over by the amazing service provided by Western Fuel at these times and in these circumstances. Thank you so much for keeping me in heating and cooking.
14 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Thank you so much for your wonderful review!
We completely understand how concerning it can be when delivery dates shift, especially during these challenging times in the energy market. We’re thrilled to hear that your order was delivered on time and at the original price, and that our updates helped keep you informed throughout the process.
Your kind words mean a lot to the team — knowing that we could keep you heating and cooking comfortably makes all our efforts worthwhile. Thank you for trusting Western Fuel, and we look forward to continuing to serve you whenever you need us. - TJ
Western Fuel ... the best
Western Fuel .... full marks for keeping the oil flowing to your customers. I placed my order and kept my fingers crossed, but you delivered as planned at the price quoted. Thank you SO much. Highly recommended company, hence 5 big stars 👍👍👍
9 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Thank you so much for your fantastic review! It’s wonderful to hear that your delivery went smoothly and at the price quoted — keeping the oil flowing for our customers is always our top priority.
We really appreciate your recommendation and your 5 big stars… it’s a shame Trustpilot doesn’t give an option to make it a 6-star review! 😄
Thanks again for choosing Western Fuel — we’re always here when you need us. - TJ
No Drama!
The current oil crisis caught me with an almost empty tank, 1 week left! As my order slot drew nearer with headline news worsening by the hour I expected the worst! Or at best a 5 day delay. BUT Western Fuel confirmed my delivery the evening before and delivered on the day. No fuss, no problem, GREAT service!
12 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Thank you so much for your kind words!
We completely understand how stressful it can be when your tank is running low, especially with all the news around the current oil situation. We’re delighted that we could confirm your delivery promptly and get your order to you on time — no fuss, no drama!
Your feedback means a lot to the team, and we’re thrilled that you had a great experience with Western Fuel. Thanks again for choosing us! - TJ
Ordered some heating oil
Ordered some heating oil. There are reports of companies cancelling orders and them trying to charge at a new, higher rate. This did not happen through Western - good people.
10 de março de 2026
Opinião espontânea
Resposta da Western Fuel
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that your experience ordering heating oil with Western Fuel went smoothly.
We understand there have been reports of orders being cancelled elsewhere and prices being increased, so it’s great to know you felt confident with our service and price. We always aim to be transparent and honour the price agreed at the time of ordering.
Your kind words about our team mean a lot — we’ll be sure to pass them on.
Thanks again for choosing Western! - TJ
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