Western Lettings Opiniões 

Good experience from a tenant perspective. Staff are friendly, they are very responsive and try to action requests as soon as possible. I am currently with a new letting agents and they have already made several time consuming mistakes that I don’t feel western lettings would have made.

As a landlord, I've had a very mixed experience. Focusing on 5 keys areas I care about:

1. Tenant Sourcing & Vetting
This has been the weakest area. Tenant searches take too long, often stretching into months (70 days in average), and it doesn't seem like the property is actively being marketed. It feels like not much effort is being made.

2. Rent Collection & Financial Management
No complaints here. Rent is collected reliably, and the online system is easy to use for tracking payments and accessing statements. It's been smooth.

3. Maintenance & Repairs
Some expenses feel avoidable, like sending a handyman multiple times instead of resolving issues in one visit. They often use their in-house handyman, and it sometimes feels more about profit than practicality. However, scheduled maintenance is done properly.

4. Legal Compliance & Documentation
This area is handled well. Certifications and documentation are always up to date, which gives peace of mind and reflects good professionalism.

5. Communication & Transparency
Responses are timely and professional. Communication is steady and courteous, which I appreciate, but there's room for more initiative.

In summary, be prepared to lose 2-3 months rent per property per tenancy, however once tenanted everything is great.

Great experience.As a first time landlord I got lots of help.Very helpful professional team.They were always there for me.Especially I would like to say thank you to Kirsty and Mark for their hard work.

An absolutley superb letting agents in Glasgow. My experience with them has been faultless from my initial enquiry through to getting tenants in to the flat.

Every team member has been polite and courteous, offering their expert advice along with way.

Thoroughly reccomend!

Western Lettings have excellent systems in place staff who are pleasant, knowledgeable as well as attentive to any issues arising. Acting for me as a landlord my experience has been that any problems encountered are promptly and effectively addressed. I would not hesitate to recommend Western Lettings.

We have always found Western Lettings a pleasure to deal with on a professional level.
Having worked for and still working for, several other management companies, we have had no issues with Western Lettings, with their staff being both friendly and approachable.
From a business point of view we are paid on time, which results in us providing a better service to them and their clients.

I chose Western Lettings after letting another letting agent go. Western Lettings were very professional in their approach, they have nice staff and good processes and systems to support those processes.

I still rate them low for the following reasons.

a) marketing materials and advice
Their marketing was what I would call rather average. Not all the pictures used were particularly good, some downright poor. When this was pointed out, they argued that the pictures were not that important. I am thus wondering why they bothered taking them and the video in the first place.

Their advice with regards to the marketing was limited to "lower the price". There was never any rationale provided. I had to review ads for similar flats myself and check location, views, facilities provided and services included myself to get a perspective on what price would be competitive for my own property. They did not look at differentiating factors, such as whether a flat had included parking or not and how that affected the price.

b) professionality in managing acquisition process
Western Lettings managed to acquire a very small number of viewers. They had one prospective tenant that almost was signed. That was after haggling on price and included facilities back and forth. In the end a price and scope was agreed. This included me agreeing to the addition of a tumble dryer to the rental property at my cost. I waited for the tenant signature before proceeding with the procurement of the tumble dryer. The prospective tenant walked away before Western Letting managed to get a signature. I was patting myself on the back for not pulling the trigger on a tumble dryer. Western Lettings however had already instructed the pre-tenancy cleaning. They want me to pay for this, something I refuse to do as there was no tenant hence no need for a pre-tenancy clean. That they chose to incur costs before signature is their mistake.
Based on this they are now refusing to return keys. They are also refusing to provide an invoice for the marketing costs which I have paid promptly.

c) quality of their third parties
The cleaning was performed by a third party on their instruction for £90. This was for cleaning a 90m2 two bed two bathroom flat which had just been deep cleaned.
The cleaners switched off the fridge freezer and left the doors to it shut. This causes bad odour to build up inside, something a professional should know.
The cleaners left metal pieces in the stainless steel sink, causing rusty blotches and the need for a new clean of the sink.
Other than that I could not really say anything about the quality of the cleaning. The flat was clean before they cleaned.

Western Lettings is probably the best of a bad bunch. However, they have not impressed me and they really need to be better at managing the marketing and the formalities of the acquisition process.They can not expect the landlords to pay for their mistakes. Landlords come to them for professional help, in order to avoid costly mistakes.

Update December 4th, 2024
I have now been given both a receipt and my keys. This was the result of the issue being escalated to the executive management of Western Lettings. I appreciate a company that can cut through and rectify wrongs, hence I have upgraded my rating from two to three stars.

I have been renting out my Glasgow West-end flat through Western Lettings for the past 10 years. I have found them to be totally trustworthy and their service has been exemplary. They are efficient and their landlord reports are superb. It’s not easy managing a rental property from the other side of the world (Australia) and I consider myself very fortunate to have discovered Western Lettings. I cannot recommend them highly enough.
Willie Campbell

After going through a lot of struggle I came across a listing from this company. Trust me it has been the best ever experience with Lucas and his Colleagues. They really have a personal touch to their clients and I am glad I trusted them for my tenancy. Thank you Lucas and team for wonderful service. I hope you keep it that way always :-)

Great company - always helpful, very good communication, and flexible as well

Second time renting through Western Lettings and this has been a very good experience on both occasions. Friendly and professional staff who have solved any issues quickly with experienced contractors.

Very good in every single way
I will now use them to let out my own

Very helpful
Effective response to any inquiries
Keep me updated
Very efficient

Overall, I had a very positive experience renting with Western Lettings. Staff was helpful, friendly and quick to respond to any issues. The staff at the agency also kept in regular touch with me about the goings-on at the property and liased very effectively between tenants and Helen (landlady of 28 Regent Park Square).

Onboarding was a little difficult as the information I provided about my non-UK co-signer was deleted by office staff and then re-requested as I was moving in. Luckily this was fixed very quickly.

Moving into the Room 4, 28 Regent Park Square was particularly homey and cozy, though. I had previously been housed in private student accomodation in Paisley (I was a postgraduate student at the University of Glasgow) and I desperately needed to get out of there. The cramped space was never an issue, nor was the firmness of the sofa-bed. The quiet, privacy and cozyness of the property, as well as the cleanliness of the bathrooms and the absolute luxury of having my own cooking space that I did not need to share with half a dozen filthy teenagers made for a great 12 months of tenancy that I very much appreciated.

Honestly, my only negative experiences were with the property itself, namely poor insulation, poor ventilation, high humidity and the whims of a closed circuit that can only handle so much current (space heater and stove cannot be on at the same time or an overload would occur). This is to be expected of a 100+ year-old house, indeed the property appears in 1913 maps of Glasgow, but in the future the property might need some refurbishment such as double-glazing, central heating and wall insulation.

Another problem I encountered was obtaining Wi-Fi. For the first three attempts, Room 4, 28 Regent Park Square, simply did not appear in the Royal Mail's registry, so utility providers wouldn't even bother sending the router. This was circumvented by visiting a store location and having the staff manually punch in Room,428 Regent Park Square to get the router sent out without taking down the internet service already provided to Room 3, 28 Regent Park Square. A bit annoying but ultimately not impossible to deal with or a deal-breaker at all.

Also, late at night in the winters, there's the pitter-patter of scurrying little feet in the walls/roofs. Someone should look into that.

We did not face any issues with Western Lettings during our tenancy. We found them professional and prompt in solving any issue we faced.
Special Thank you to the team.

Customer care - Emily was always so helpful, and went above and beyond to answer queries. The whole team did a great job in looking after tenants.

Emily was very professional and responsive. The process was smoothly administered, the property was spotless, and any questions or concerns we raised were dealt with effectively.

We used Western Lettings as our letting agent (as tenants) for nearly three years and had nothing but good experiences with them. They were consistently professional and helpful, responded quickly to anything we contacted them about, and made our eventual move-out process very smooth. Highly recommend!

We were tenets under Western Lettings for just over 6 months and during this time they were great!

We had the unfortunate experience of our boiler breaking down but they had people out to us as soon as practicable and across all our interactions were polite, lovely and professional.

Highly recommended!

Very easy to deal with, simple visits and quick to get full deposit back