Ordered a barbell and weights. Had a problem with the delivery courier which Josh from the team resolved swiftly. Fabulous customer service and the p4oduct is exactly as described.
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Leia as opiniões dos outros
Great set of weights , good quality easy to use. The supplier offered and delivered a first class service, dealing with my order was painless, I placed two orders by mistake and my refund was immediat... Ver mais
Originally had an adjustable dumbbell pair, after 5 months one began to drop weights that were meant to be locked in eventually hurting me and causing my to lose the skin on one of my toes entirely du... Ver mais
A empresa respondeu
Purchased a weights bar from here that was exactly the same as the one i use for body pump classes at the gym, but just a different brand so a fraction of the cost. Has saved me so much money as Ive n... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to WeTribe & GymFam, where fitness meets community! Founded as a family-run operation, our mission goes beyond just selling fitness equipment; we are dedicated to fostering a supportive community that inspires individuals to reach their health and wellness goals. At WeTribe, we believe that fitness is not just about personal progress but also about building connections with others. Our journey began with a simple idea: to provide high-quality fitness products at affordable prices, making it easier for everyone to be part of a vibrant, health-oriented community. As avid fitness enthusiasts ourselves, we understand the importance of quality gear and the significant impact it can have on your journey. That’s why we handpick each product, ensuring that it reflects our commitment to value and performance. We take pride in knowing our customers by name and understanding their unique needs. We’re here to support you every step of the way, whether you’re just starting your fitness journey or looking to elevate your routine. Join the WeTribe family today and experience the difference that comes from a community that cares. Together, we can achieve greatness!
Informações de contacto
Reino Unido
- Hello@gymfam.co.uk
- wetribe.co.uk
4,4
Excelente
39 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Ordered a barbell and weights
Ordered a barbell and weights. Had a problem with the delivery courier which Josh from the team resolved swiftly. Fabulous customer service and the p4oduct is exactly as described.
5 de maio de 2026
Good quality versatile weights and…
Good quality versatile weights and smart bar system. This is an excellent and cheaper alternative to the Les Mills weight bundles. Impressive customer service and fast delivery – would recommend
7 de abril de 2026
Great set of weights
Great set of weights , good quality easy to use. The supplier offered and delivered a first class service, dealing with my order was painless, I placed two orders by mistake and my refund was immediate,thank you
7 de abril de 2026
Excellent equipment and service.
Excellent equipment, delivery spot on by advanced arrangement via a phone call from company.
Delivery was prompt and helpful. Many thanks.
26 de março de 2026
Would definately buy from again
Bought the gym bars and weights, but had a small issue with the bar. Made contact (alas via the spam box first of all, which happens now and again), and everything was made right very quickly and the kit is perfect to use. Things going a bit askew is normal in life, but how those things are dealt with is what matters - and WeTribe were brilliant in making things right. Thank you :)
12 de janeiro de 2026
Opinião espontânea
Ordered the dumbbells
Ordered the dumbbells - great in theory but now completely stuck and won't turn. Only had them a week. No phone number, no live chat, tried emailing - no one getting back to me! Awful product & customer service - expensive and not fit for purpose! How can you not have a phone number for your customers!
9 de fevereiro de 2026
Resposta da GymFam
Hi, Sofia
Thank you for your message.
We’re very sorry to hear you’ve experienced an issue with your adjustable dumbbells. We did not receive your initial email — unfortunately, messages from email addresses ending in ymail.com can sometimes be automatically flagged and directed to spam. We have now located your direct email that was sent to us 3 days ago and the contact form from email yesterday,
As a follow up from your Trustpilot review and have sent you a direct reply.
To help resolve this as quickly as possible, please could you send us a short video showing the issue? In many cases, this happens when the weights on either side of the handle have been set to different weight levels, which can cause the mechanism to lock and prevent turning or jamming the mechanism.
We also have a business WhatsApp number you’re welcome to contact for quicker assistance: Message We Tribe on WhatsApp. https://wa.me/447778361469
It’s very unusual for both bars to be faulty; however, if the issue cannot be resolved, we will of course offer either a replacement or a full refund as needed.
We look forward to your video so we can assist further and get this sorted for you promptly.
Kind regards,
Customer Support Team
Great price and good equipment
Easy to order and a quick turn around kept up to date with the delivery
16 de fevereiro de 2026
Unsafe adjustable dumbbells
Originally had an adjustable dumbbell pair, after 5 months one began to drop weights that were meant to be locked in eventually hurting me and causing my to lose the skin on one of my toes entirely during use. They sent me a replacement bar which was fine until recently when during exercise a weight fell off and hit me in the face during a workout. On contacting them I got a speedy response offering to pick up the weights - that no one of right mind would ever use again and refund me. Since then I’ve seen no money and no reply to any email. Absolutely disgusting. Their products are completely unsafe AVOID
7 de fevereiro de 2026
Opinião espontânea
Resposta da GymFam
Sometimes we have to take a view which might seem unpopular. This customer has had there dumbbells for over 14 months and now wants a refund. We agreed to refund after collection at a later date but have been bombarded with pressurised messages even before we can either respond or collect. We don't think this is fair . We believe our products are fantastic and we care about our customers, but as a small family owned business we won't take any more abuse. Sorry. Wetribe is a family and we won't be bullied. We look forward to your comments
Bought a set 3 weeks ago and have now…
Bought a set 3 weeks ago and have now bought another set for a relative.Says it all really.
29 de janeiro de 2026
Exactly what I wanted
Delivered promptly with no issues, easy to use and store. Exactly what I wanted in a product and at a decent price as well.
22 de janeiro de 2026
Excellent product!
Excellent product! Website is super easy to use and to checkout. Delivery date/time was spot on and easy to change if needed.
19 de janeiro de 2026
Super impressed
Super impressed. Order had done manufacturing issues GymFam couldn't have done more suppe speedy communication, replacement and updates. It's when it goes wrong you truly know how a company operates. They were faultless have bought further products as a result.
30 de outubro de 2025
Opinião espontânea
Absolutely brilliant
Absolutely brilliant! I was struggling with the costs at my current gym so worked out the costings of doing my body pump classes at home online and finding this equipment for such a good price & quality was great! I would recommend to anyone!
18 de agosto de 2025
Items arrived promptly and as…
Items arrived promptly and as advertised. Very pleased with purchase.
5 de agosto de 2025
customer service was great
customer service was great, very quick response to a question I had.
21 de julho de 2025
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