Ordered a barbell and weights. Had a problem with the delivery courier which Josh from the team resolved swiftly. Fabulous customer service and the p4oduct is exactly as described.
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Leia as opiniões dos outros
Great set of weights , good quality easy to use. The supplier offered and delivered a first class service, dealing with my order was painless, I placed two orders by mistake and my refund was immediat... Ver mais
Originally had an adjustable dumbbell pair, after 5 months one began to drop weights that were meant to be locked in eventually hurting me and causing my to lose the skin on one of my toes entirely du... Ver mais
A empresa respondeu
Purchased a weights bar from here that was exactly the same as the one i use for body pump classes at the gym, but just a different brand so a fraction of the cost. Has saved me so much money as Ive n... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to WeTribe & GymFam, where fitness meets community! Founded as a family-run operation, our mission goes beyond just selling fitness equipment; we are dedicated to fostering a supportive community that inspires individuals to reach their health and wellness goals. At WeTribe, we believe that fitness is not just about personal progress but also about building connections with others. Our journey began with a simple idea: to provide high-quality fitness products at affordable prices, making it easier for everyone to be part of a vibrant, health-oriented community. As avid fitness enthusiasts ourselves, we understand the importance of quality gear and the significant impact it can have on your journey. That’s why we handpick each product, ensuring that it reflects our commitment to value and performance. We take pride in knowing our customers by name and understanding their unique needs. We’re here to support you every step of the way, whether you’re just starting your fitness journey or looking to elevate your routine. Join the WeTribe family today and experience the difference that comes from a community that cares. Together, we can achieve greatness!
Informações de contacto
Reino Unido
- Hello@gymfam.co.uk
- wetribe.co.uk
4,4
Excelente
39 opiniões
Respondeu a 100% das suas opiniões negativas
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Brilliant & quick service
Brilliant & quick service. Ordered on a Friday, delivered on the following Monday. Great piece of equipment too
18 de julho de 2025
Great product at a good price and fast…
Great product at a good price and fast delivery.
10 de julho de 2025
Saved me lots of money
Purchased a weights bar from here that was exactly the same as the one i use for body pump classes at the gym, but just a different brand so a fraction of the cost. Has saved me so much money as Ive now cancelled my gym membership and use the bar for home workouts. The delivery was really quick and had no problems. Would definitely recommend this to anyone looking at the other brand weight bar as they are identical.
2 de julho de 2025
Great quality product
Really pleased with the barbell and weights set that I purchased. Great quality and more or less identical to the equipment used in gym class but a fraction of the cost. Delivery was quick and easy too - not always the case living in Northern Ireland. Highly recommmend.
6 de junho de 2025
Delivered quickly
Delivered quickly, exactly what wanted, and cheapest I ever found them weights
Thank you
9 de junho de 2025
Hugely disappointed- terrible customer service!
Hugely disappointed- I required the "Next day delivery on all orders" as promoted on the website. After making my purchase just short of £400, I then received a WhatsApp message informing that I'd actually expect my order to be dispatched around Mon-Wed of next week. I expressed that this wasn't made clear on the website and doesn't help to manage expectations. I was informed that there was further information on the website regarding shipping and that the bank holiday had caused delays. I explained my dissatisfaction but confirmed I still needed the equipment and didn't have time to source another retailer. I then received a message that my order would be cancelled and to expect my refund. Just shocking and childish behaviour. So now I have wasted my time and energy yet will not get my order!!
To address the response from the company below- which is fabrication. I made it clear initially I wanted to continue my order and then sent another message confirming it would be a further inconvenience if it was cancelled. This message was viewed some time before the refund was processed, I have the messages of the conversation that cannot be disputed. Issues raised should not be taken personally. Retaliation by deliberately cancelling an order without the customers consent is appalling.
9 de maio de 2025
Opinião espontânea
Resposta da GymFam
Hi, Thank you for your feedback, and we're sorry to hear that your experience did not meet expectations.
Your order was placed at 1:50 PM on a Friday. As a small business, our dispatch days are Monday to Friday, so unfortunately, orders placed late on Friday are shipped the following Monday. This information is stated on our website, and we’re sorry if it was not as clear as it should have been.
We contacted you promptly to explain this and the added impact of the bank holiday on courier schedules. You expressed that you needed the order by Saturday and that a refund would only be acceptable if processed immediately — which we confirmed can be be done.
When it became clear that the revised delivery timeline wouldn’t work for you and would cause inconvenience, we felt it was best to cancel the order and issue a full refund to avoid causing further frustration.
We genuinely regret the miscommunication and appreciate your feedback, which helps us improve how we communicate delivery expectations going forward.
Kind regards,
What a great company to deal with
What a great company to deal with. The barbell smart system is 10/10. Customer service is fantastic, I had a slight issue that was dealt with straightaway very impressed.
28 de abril de 2025
Opinião espontânea
Superb customer service
Superb customer service. Quality product purchased at a really competitive price.
Had a minor issue that was resolved straight away. Really happy and would use the company again for any future online shopping
3 de fevereiro de 2025
Opinião espontânea
Brought a home bundle set after looking…
Brought a home bundle set after looking for a set similar to the one used in my gym, got a great deal on here for the much better value. Pretty much the same as the les mills class I take. Very happy and provided all tracling details as I only work from home in thurs/Friday so emailed them to set shipping for this day. Customer service was great they whatsapped straight away to arrange this. Thank you!
31 de janeiro de 2025
Opinião espontânea
My order came quickly and the products…
My order came quickly and the products are good quality
7 de fevereiro de 2025
Easy and fast delivery
Easy and fast delivery. Great kit at a reasonable price. I’m really pleased with my purchase. Would recommend.
17 de janeiro de 2025
Resposta da GymFam
Thanks Charlotte! Best of luck for your fitness goals in 2025!
Great customer service
Great customer service. Respond promptly and goods were delivered v quickly and all in order. Highly recommend
20 de janeiro de 2025
Opinião espontânea
Resposta da GymFam
Hi Heather, thanks so much! Hope your new equipment helps you hit your new year goals!
Josh
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