We've Got The Key Opiniões 

1480
•
TrustScore: 4 em 5

3,8

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Classificada 1 em 5 estrelas

Called as recommended by another supplier. I have locked myself out of 2005 defender and lost both keys. After waiting on phone for 20mins they quoted me £1100 + vat and I would have to contact main d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer service. Kev P (Gateshead) went above and beyond to help me. My vehicle proved difficult to get a key as it was an old model. Kev went back to my vehicle for the second time in 2 da... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Weekend away to Liverpool from South Wales and the morning we leave the driver locked the keys inside the van….mortified as you can imagine and all tired and wanting to be home… We called We’ve got t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am absolutely in love at how we got treated, he was so independent, didn’t need to be watched we left him to do his thing which took 45 mins approximately l. I’d recommend him to anyone especially b... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de serralheiro de emergência

Escrito pela empresa

We provide emergency and non-emergency auto locksmith services throughout the UK. Our locksmiths are on duty 24 hours a day, 7 days a week, so you are never left out in the cold. We’re always on hand to help.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 42% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(1480)

89 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The locksmith called on his way.

The locksmith called on his way and was cheerful and managed to get it all sorted in an hour.

1 de março de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Roy,

Thank you for your kind words, and five star rating!
I will be sure to pass your feedback on to your locksmith. We are really happy to hear of your excellent service, and we thank you for sharing it!

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

My keys were stolen

My keys were stolen, contacted this company the next day and replacement key sorted within a few hours of making the call. They were efficient in taking details and assigning a technician, technician arrived over an hour earlier than I expected, he made contact prior to arrival to keep me updated and when he attended he was very helpful.

26 de fevereiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, David,

Thank you for your feedback. It is always such a shame when the cases of stolen keys comes to us, but we are always glad to support what you need, and very prompotly, as the situation deserves.

We really appreciate that you wanted to share your experience with our service.

All the best,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

They done my key for the car as soon as…

They done my key for the car as soon as they could after my key being damaged they was quick and also kept me up to date when they was going to have my replacement

25 de fevereiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Natalie,

Thanks so much for your review! We understand that these situations call for a really prompt reaction for service, and I am glad to see us delivering on this for you.

I appreciate your time and effort to share your experience.

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas
logótipo da We've Got The Key

Resposta da We've Got The Key

Good morning, Michael,

Thank you very much for taking the time and effort to share your experience. We're delighted to hear of the experience you had, as this is what we aim for on a daily basis. I will be sure to let your locksmith know of your kind words.

Best wishes,
WGTK

Classificada 5 em 5 estrelas

Exceptional!

Called on Saturday afternoon, spoke to Josh in the call centre who was so friendly and helpful.. could not believe it when he said they could get someone out to me within a couple of hours, and at a much more reasonable price than the dealership... incredible service!

22 de fevereiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Dear Zala,

Thank you for sharing your experience with us. It was absolutely our pleasure to have resolved your situation promptly. I will be certain to let Josh know of your wonderful review.

All the best,
WGTK

Classificada 5 em 5 estrelas

Efficient Service

Able to track when locksmith would arrive. Very efficient, pleasant and did a grand job!

21 de fevereiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good morning,

Thank you for your 5 star rating, and kind words. We really appreciate your time in leaving your experience for others to read.

Best wishes to you,
WGTK

Classificada 5 em 5 estrelas

Great, prompt service

I contacted my local branch (Norwich) at 08:15 in the morning via email and by 09:00 the job was booked in for the same day. The locksmith arrived almost bang on the arrival time, was polite and friendly and got my key and van sorted in no time at all. Really pleased with the experience today. Thank you!

19 de fevereiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good morning, Paul,

Thanks ever so much for such a super review, and rating. It means a lot to us that you wanted to share your experience here. The pleasure is all ours to have got you and the van up and running promptly!

Kindest regards,
WGTK

Classificada 5 em 5 estrelas

Arrived on time

Lee arrived at exactly the appointed time and identified the problem in minutes.He set about resolving the problem and spent an hour in his mobile workshop making good the fault with the key fob.Professional and courteous.

12 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. Cody on the phone was informative, clear and helpful. Then the day arranged for the key to be done was excellent. Communication before hand when they were arriving and on the way was great. Cheers to Dave for sorting me out a new programmed key. Would highly recommend this company.

29 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good morning, Robin,

Thank you so much for your recommendation, it really means a lot to us. We know all too well how important it is to keep communication on point for such circumstances, and I'm glad to see we are delivering on that.

It was a pleasure assisting you.

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

I called RAC Initially as my keys had…

I called RAC Initially as my keys had locked my van with the keys inside and me outside.
The company contacted me with an arrival time which was with 30 mins.
The opening of my door took less than 2 minutes...thank you for prompt and efficient service 👍

27 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good morning, Robert,

Thanks so much for sharing your experience. We are delighted to have got you up and running with some haste!

All the best,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

I very rarely bother to write reviews…

I very rarely bother to write reviews for suppliers or service providers. In fact it’s not always the case we get great service. But I have to say We’ve Got The Key have been nothing short of excellent. I initially called about one car key replacement, and as the price was reasonable I added 5 other cars, which I’ve recently bought at auction and only had a single key or had damaged keys. The cars ranged 15 years in age and technologies. WGTK were able to quote on all 6. At the agreed time their technician arrived and spent hours carefully working through each car. Most were easy but my pre OBD system Mercedes CLK 230 2000reg was somewhat more challenging. Well at least time consuming. Nevertheless it was sorted and the technician was polite, professional and highly responsive to the tasks. I hadn’t realised quite what went into the process tbh and very much appreciate the level of knowledge and service provided.

I would add that I’d recently used a local key supplier from a local supermarket who was unable to do a fraction of the work and in fact left the car he did in a worse state than before the key replacement. By that I mean the emergency key reset the system so it wouldn’t work either with remote or hard key. Nothing like that with WGTK.

Most impressive indeed.

25 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Grahame,

That's wonderful stuff, thank you so much for taking the time and effort to let others know of your experience with us. It was a mighty big day for Daryl indeed, but no task is too large.

I've let the team, and Daryl know of your feedback, we really appreciate it.

Wish you all the best with any work you have left on the vehicles!

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

Very pleased with my experience

Liam worked tirelessly in the cold and dark and came twice to get my car Keys working. He is polite and methodical and I am so pleased to have my car I can use again.
Wouldn't hesitate to recommend him to anyone

24 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Zena,

Thanks so much for your kind words, they have been passed onto Liam. The cold and dark isn't quite enough to put him off getting you up and running in your hour of need!

Your recommendation means a great deal to us, thank you.

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

Very happy with the service today

Very happy with the service today. Very accommodating to fit me in, and quick, quality service when the work was carried out.

24 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Nick,

We appreciate your taking the time and effort to feedback on your great experience, thank you very much. It was a pleasure getting you looked after.

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

Very professional job done the best

Very professional job done the best
I recommend this company 🤝

21 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Petru,

You are most welcome! Thank you very much for your 5 star rating of the service provided.

Your locksmith has been informed of your kind words.

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

Exellent Service.

Lee from Hemsworth attended our address also in West Yorkshire and replaced my lost car key. Turned up promptly, was friendly, polite and efficient. Explained what he was doing and why. Very pleased with the service, highly recomended.

20 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, David,

We are delighted to hear of your experience. Thank you for letting others know of it here. I have been sure to let Lee know of your super review and service rating.

We appreciate the recommendation!

Kindest regards,

Lewis
Customer Service Manager

Classificada 1 em 5 estrelas

Rang the company on Wednesday 15…

Rang the company on Wednesday 15 January, to replace a broken car key, they couldn’t come until Friday 17 January, the technician was unable to get the code for the key (Vauxhall Astra) I then had to wait until Saturday, but found out when I called the office, they do not work on Saturdays!! I spoke to them on Monday 20 January, only to be told it could not be fixed/replaced! This cost me £240, for nothing, plus I lost 5 days of not being able to use my car. I have requested my money back as they have not provided the service they claim to be able to provide, I have waited all morning only to be told that they will only reimburse me £120. So £120 for a completely wasted call out fee!! I would not recommend this company to anybody, please go somewhere else. Complete time wasters, as I am still no farther forward in getting a new key!

18 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, John,

I am sorry to hear of your dissatisfaction with your service.
Regrettably, we are unable to foresee some obstacles when it comes to the successful supply and programming of keys. Whereby we encounter critical obstacles preventing us from completing works- obstacles that are not disclosed to us at the time of sale -we do retain a callout fee which is in-line with our terms and conditions, and accepted by you upon purchase. I note that on this occasion, it had been determined that your vehicle ceases to allow communications from any number of programming systems, in order to programme a key to it, and as a result there is no further success that we would be able to work towards.

I am sorry once again that you have been inconvenienced by this unforeseeable vehicle issue, and I wish you the best going forward with it.

Kindest regards,

We've Got The Key Complaints Team

Classificada 5 em 5 estrelas

First class service after getting…

First class service after getting thoroughly annoyed with not 1 but 2 Jeep main dealers.
Contacted We've got the key and had the new key cut and programmed at my home with no hassle and at considerably less cost than main dealers quoted

19 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Malcom,

Thanks so much for your five star review! We are delighted to have resolved the troubles you had, in trying to source service elsewhere. I will be sure to pass your kind words onto the team here.

Kindest regards,

Lewis
Customer Service Manager

Classificada 5 em 5 estrelas

A fast and efficient service

A fast and efficient service. They came promptly having called 30 minutes before arrival, unlocked my car and so we could retrieve my keys and supplied us with an extra key. Totally trust worthy and would definitely use again.

17 de janeiro de 2025
Opinião espontânea
logótipo da We've Got The Key

Resposta da We've Got The Key

Good afternoon, Emma,

What a wonderful review. Thank you ever so much for taking the time and effort to share the positive experience you had with us.

I have ensured that your locksmith received your kind words, also.

Best wishes,

Lewis
Customer Service Manager

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