What Records Opiniões 

431
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Like others have said, I made an order for a record that was in stock on the website, only to be told after 2 weeks and a couple of chasing emails it actually wasn't in stock. Got a refund fairly quic... Ver mais

Classificada 4 em 5 estrelas

Searched for some quite rare LP and found it here with good discount. Despite of mostly low level reviews of this shop I've ordered this LP and order was shipped immediately on following day with tr... Ver mais

Classificada 3 em 5 estrelas

Ordered vinyl of Woodcut by Big Big Train on 8th May. Showing "being prepared" for over a week and an email for clarification of dispatch date went unanswered. Phone call on 14th gave a negative resul... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased Thr Rolling Stones coloured vinyl boxset from Whatrecords. Excellent service, the best price on the net, and next day delivery despite only ordering late afternoon. Well packaged too. Highly... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Meios de comunicação e publicação

Escrito pela empresa

What Records online record store. Selling Vinyl, CDs and DVDs worldwide. We specialise in limited editions, collectable items from Heavy Metal to Classical.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

431 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(431)

44 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fast Delivery and better prices.

fast delivery, easy to order and cheaper than other online places that sell vinyl. I've been buying my records from a different site for almost 3 years and if I had purchased them from whatrecords instead I would have saved myself over £200 as they are at least £5.00 cheaper on most albums.

14 de julho de 2023
Opinião espontânea
logótipo da What Records

Resposta da What Records

Thank you for the feedback.

Classificada 2 em 5 estrelas

I had Simla problem to other bad…

I had Simla problem to other bad reviews on here ,order three vinyls with no dispatch at all until contacted which little slow to get back ,find one vinyl not in-stock ,sent the other two I ordered which they sent wrong version of one as other I knew was rare ,I ordered the one I that wasn't in-stock and got within three days of another supplier,my advice is contact before buy as most not in stock and if don't email they won't tell ya this information which is poor customer service,should alway tell customer if not in stock as soon as possible to offer refund or wait ,not wait till customer gets in touch ,as most said stick with well known suppliers and read reviews before purchasing, something I should have done first 😉

30 de junho de 2023
Opinião espontânea
logótipo da What Records

Resposta da What Records

Thank you for your feedback. Can you tell me your order number so I can look further into it and get back to you. Thanks in advance Cheers Tim

Classificada 5 em 5 estrelas

Simply the best

One of my favourite online record stores. Always great prices, the best and safest packaging and great customer service, queries and questions always responded to with a professional and friendly manner. You won't be disappointed!

7 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely awful

Absolutely awful! Placed a order on the 21st June still haven't received it. Sent two emails with screenshots of my order. Saying order pending , preparing. No reply and it is the 5th July. Thought it would be a good buy from a indy shop, how wrong I was. Was adding to my collection with a vinyl I wanted. What's going on and where is my order please? Check your emails for appropriate details. After reading these reviews it seems to happen a lot. As I have no reply , no choice to make this negative review unfortunately. I like to support indy music shops, received a order I made 3 days ago from a similar shop.
Finally What records seems a very appropriate name. Sort it out please.

Edited
Now 8th July, no replies to this post and e-mails or any effort to resolve my order,and let me know the reasons why I haven't received it. Order still saying pending,preparing. Please reply or contact via the e-mails I have sent so we can resolve this ASAP.

OK I will get it somewhere else.
Also I haven't ordered the Bowie order. So please don't charge me for it
Hi Tim it's now the 27th July and I haven't been refunded for the order I didn't receive. I got a copy from somewhere else. Please refund me Asap thanks Mark

20 de junho de 2023
Opinião espontânea
logótipo da What Records

Resposta da What Records

Hi Mark, Thank you gor your feedback. We have checked all our Email addresses and have not received an Email from yourself. With regards your orders the Bowie is a preorder and will be shipped for release date. The Blaqk Audio is showing in stock but we have been unable to locate it. I will refund for that but will advise when we finally locate it. (WE currently carry over 15000 lines). Hopefully we will find it before the Bowie is released and will combine saving you the postage. Sorry for the ongoing delay. Regards Tim

Hi Mark, I've just Emailed you details of the refund which was made on the 11th July. Cheers. Tim

Classificada 5 em 5 estrelas

Amazing service

Amazing service from what records. Despatched same day and delivered next day. Also very well packaged.

Couldn't have asked for better

13 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

What a joke

What a joke, ordered 14 days ago no reply to e-Mail and still no delivery sent, I’ll definitely shop elsewhere in future very very poor indeed.

11 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic

Best price of anywhere I searched. Quick delivery. Definitely top of my list for new music purchases

24 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect service

Brilliant service, I ordered a vinyl on Thursday it arrived in perfect condition on the Saturday. Definitely will buy from this shop again

29 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A+++ company

Superb experience - a little tip is to email before hand if it's a rare record to see if it is in stock which I did and got a prompt reply, quick shipping and a great price. Cheers to Tim the owner for his help!

26 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Vinyl LP was ordered this morning. It was dispatched this afternoon.
Brilliant service.
Would use them again.

24 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

17 day wait, only to be refunded because item wasn't in stock

Raised order on 23rd February for an item showing as in-stock on website. Eventually got an update on 12th March telling me the item wasn't actually in stock and that a refund had been sent.

17 days to work out that an item wasn't in stock? 17 days of sitting with my money in your accounts. This company is a joke, right? (not in a good way).

Don't be lured in by the attractive prices they show on their website as there's a pretty good chance you won't actually get what you order. Avoid!

13 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

I was away on release date of
Stones Vinyl Box Set so what records agreed to defer posting until after I was back. Arrived in perfect condition today. You don’t get that sort of service with Amazon! Very happy customer. Highly recommended!

31 de janeiro de 2023
Opinião espontânea

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