Whenever I bring an enquiry to WH cylinders, they are very helpful and knowledgeable. They are really easy to deal with regardless of project size. As merchants we are heavily reliant on our su... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I bought two Thermal store cylinders at the same time had them installed in deferent parts of London,they both failed under two years a week apart.WH came and collected one cylinder to carry out... Ver mais
A empresa respondeu
We've been ordering cylinders from WorldHeat for almost 2 years now. They've proven a great manufacturer and supplier for us. Communication is quick and concise. Expectations are being managed well.... Ver mais
A empresa respondeu
Mark and Peter at world heat are very good they make cylinder and buffers to our requirements as our job are not always right size plant rooms to fit conventional cylinders. The team in sale and acc... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Word Heat Cylinders were establishing in 2008 in the wake of the closures of highly specialized hot water cylinder manufacturers Manchester Coppersmiths and Manchester Calorifiers by a large PLC who acquired both businesses. Since opening we have established ourselves as the specialist cylinder manufacturer in the UK, manufacturing vessels from stainless steel, copper and mild steel up to 8000 litres in capacity. All of our products are designed, manufactured and tested in our purpose built factory in Manchester. Our products are WRAS approved, CE marked and manufactured to be pressure equipment directive compliant.
Informações de contacto
Unit 4, Tudor Industrial Estate, Ashton Street, Cheshire, SK16 4RN, Dukinfield, Reino Unido
- 0161 343 8610
- sales@whcylinders.co.uk
- whcylinders.co.uk
4,5
Excelente
87 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
WorldHeat are a great team of people.
Mark and Peter at world heat are very good they make cylinder and buffers to our requirements as our job are not always right size plant rooms to fit conventional cylinders.
The team in sale and account have very good at understanding the clients needs.
As company we would highly recommend them to supply to anyone out there.
15 de janeiro de 2020
Opinião espontânea
Dodgy business practices
I haven't used the cylinder that was supplied so I cant comment on the item itself - it could be a quality product for all I know, but I am disgusted by their "customer service".
I called and spoke to Peter SIdebottom - a director there apparently.
The cylinder heater is the wrong solution for what we want, so when it arrived I spoke to the plumber etc and we agreed it needed to be returned. I call and am told by WHC that "They will charge me £200 to return it as a re-stocking and transport fee LESS any damage to it." (it cost £300+ initially)
I repeatedly told him it was unused and unwrapped, still on the pallet and mid sentence he says "Yeah mate, goodbye" and hangs up on me!
So, now I have a tank thats brand new but useless for me and I can't (in practice) return it under these terms as it's simply not financially viable.
Would I buy from them again? No. And not because of their products but because of this cock and his attitude. Bad move.
2 de janeiro de 2019
Opinião espontânea
Resposta da World Heat Cylinders
Dear Simon,
You failed to explain in your review that the product you or your plumber ordered was completely bespoke for your application. We would not be able to make use of the product if it was returned to us and it would therefore need to be scrapped. If any customer purchases a standard product which we can resell then we gladly accept returns at no cost as we are then able to sell them again.
As you or your plumber had made an error in requesting and purchasing something completely bespoke, which would be no use to anybody else, then we can not accept financial responsibility for this. We offered to take this back at a fee and scrap it for you.
This was also repeated explained to you. Our staff will not accept abuse or swearing at them on the phones. If they do begin to receive abuse then they are well within their right to end the call.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.