There was nothing wrong with the bin, the problem was the delivery company. No notification of delivery date. Just dumped it outside the front door without knocking (and we were in). Following Wheelie... Ver mais
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Easy ordering, no hidden postage costs. Took about a week to deliver. The bin itself is good quality, matches the exact colour of our council bin and was emptied fine with no problems. My only cri... Ver mais
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The price was competitive and the purchase was easy. The delivery was great, driver advised when due for delivery snd followed instructions where to put it. The bin is of solid construction... Ver mais
A empresa respondeu
Informações sobre a empresa
- Serviço de gestão de resíduos
- Fornecedor de equipamento para construção
- Grossista de material para construção
- Loja de materiais para escritório
- Grossista de materiais para escritório
- Loja de materiais escolares
Sobre Wheelie Bins
Escrito pela empresa
www.wheeliebins.co.uk is the home of wheeliebins. We have everything from your council standard sized 240 litre wheelie bin up to the large 4 wheeled 1100 litre wheelie bin all with our best price guaranteed promise.
Smaller quantities of bins are despatched on a next working day delivery, larger quantities, 4 wheeled bins and any adaptions may take a day or two longer to get to you. However you can always use the live chat, email or give us a call to get an ETA.
Wheelie bins is part of the established Jaydee Living Ltd group which was established in 2006 and has many thousands of happy customers. We have supplied the likes SSE, Cambridge University and Apple to name just a few.
What really sets us apart though is our customer service and product experience. All of our team have been with us at least 5 years and have a great understanding of all our wheelie bin and which products would be most suitable for you.
Shop By Wheelie Bin Size
Informações de contacto
Unit 2 , GL51 9LT, Cheltenham, Reino Unido
- 01684 292727
- sales@wheeliebins.co.uk
- wheeliebins.co.uk
4,6
Excelente
270 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perform as they claim
Perform as they claim. Easy website and delivered as promised. Competitively priced as well.
24 de agosto de 2023
Resposta da Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Fast delivery. Quality bin.
28 de agosto de 2023
Resposta da Wheelie Bins
Hi Brian,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
EXCELLENT CUSTOMER SERVICE
Ordered a 360l wheeliebin, based on the lid design and good price shown on website. Using the frame and lid only as a top-hinged hatch on a DIY trailer-camper. Alas on delivery, very quick, lid was completely different! Phoned company, spoke to Adam, explained my reason for choosing "website" bin, straight away Adam offered to courier-collect the bin and a full refund. He then kept me informed throughout the time it took til collection, the following day emailling to say refund actuated!
What joy! A family-run small company that still has customer service at it's heart. There are a lot of other businesses that should take note.
Well done, Adam, 10 stars if I could!
21 de agosto de 2023
Resposta da Wheelie Bins
Hi Rob,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. I shall make sure I pass your feedback on to Adam and I am happy to hear that even though we weren't able to help we managed to provide a good level of service.
Thank you again
All good thanks
24 de agosto de 2023
Resposta da Wheelie Bins
Hi Ian,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
my experience at wheeliebins.co.uk
The wheelie bin was just what i wanted and it arrived a day earlier than expected
29 de agosto de 2023
Resposta da Wheelie Bins
Hi Kevin,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. I am very sorry to hear that your wheelie bin has not been delivered.
I have looked into your order and can see that you placed the order after the cut off on Wednesday meaning that your order left us on Thursday. Our standard delivery period for your bin is 2-3 working days (express delivery is available). Due to the bank holiday not being a working day the order was unable to be delivered on Monday, this order was dispatched on Thursday and then had Friday and today for delivery. I have checked your tracking and can see this is out for delivery today to you.
I am sorry that you were sent an automated review request before you received your bin, but your order will be delivered within the delivery estimate. The bank holiday has thrown the automatic system out of sync. I am sorry that this has caused you to leave us a one star review. We are a small family business that strives to deliver excellence.
Edit: Thank you for editing your orginial review, if you have any questions we are here to help.
Thank you again
Resposta da Wheelie Bins
Hi Gillian,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Smooth buying experience and…
Smooth buying experience and competitive prices. Informed regularly about the progress of my order. Delivery within the estimated time frame.
20 de agosto de 2023
Resposta da Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Great choice
Great choice, quick delivery, best price I could find too. Happy customer!
20 de agosto de 2023
Resposta da Wheelie Bins
Hi Sophie,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Straight forward and quick!
Straight forward to choose and place order and super quick delivery. Nothing could have been improved!
13 de agosto de 2023
Resposta da Wheelie Bins
Hi Danny,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Resposta da Wheelie Bins
Hi Tracey,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
True to size and quick delivery
I am very happy with the size and the sturdiness of the bin. It seems strong and not flimsy. Very impressed
6 de agosto de 2023
Resposta da Wheelie Bins
Hi Sasha,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Fast delivery good product
27 de julho de 2023
Resposta da Wheelie Bins
Hi George,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Brilliant
Brilliant, ordered and delivered next day, and literally well made would recommend to anyone no complaints here
31 de julho de 2023
Resposta da Wheelie Bins
Hi Thomas,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Resposta da Wheelie Bins
Hi David,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reliable, but little overpriced
The bin was delivered on time. The price for green bin was a little higher than other colour bins.
The bin was not exactly as on picture but ok.
30 de julho de 2023
Resposta da Wheelie Bins
Hi Max,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
I am very sorry that you found the wheelie bin slightly overpriced, we have a lowest price guarantee and we believe we are the lowest price available to buy, even when compared to replacement charges by local councils. If you had found the same quality wheelie bin we offer a price matching service such is our belief that we offer unrivaled quality at an unbeatable price. On occasion certain colours will be more expensive due to lack of colour polymers in the moulding process. Unfortunately if this happens it costs more to produce.
Finally regarding the pictures not matching the bin, we state on our website that
'the images and dimensions we provide are for guidance purposes only. The actual product may vary depending on the manufacturing process.'
We achieve our lowest price guarantee by sourcing wheelie bins from different suppliers and that can lead to different designs. All the wheelie bins are made to the same safety, durability and build standards and are all certified to EN840. Meaning you are guaranteed to get a quality wheelie bin in every situation.
I do hope this sheds some light on the issues you had raised and of course if you would like to discuss this further we are more than happy to.
Thank you again for your custom and your review.
Resposta da Wheelie Bins
Hi Christine,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Wheelie bins sorted out the non…
Wheelie bins sorted out the non delivery of my bin . I can tell you now that bin has been delivered this afternoon. Thanks for your help
20 de julho de 2023
Resposta da Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. I am glad that we were able to help get your wheelie bin delivered!
Thank you again
Very easy to work with the council team…
Very easy to work with the council team to get bins but still no licences for the bins so they are full but the council will not empty. Very frustrating !
18 de julho de 2023
Resposta da Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. Sorry to hear the council are not being helpful.
Thank you again
Resposta da Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Excellent company to deal with
Excellent company to deal with, Adam was very quick to deal with a mistake I made and provide resolution. Many thanks.
28 de julho de 2023
Opinião espontânea
Resposta da Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. I will make sure I pass your comments to Adam
Thank you again
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