whippersnappersonline.com Opiniões 

131
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A lovely childrens shop in Deal, Kent, owned and ran by ex-Selfridges buyer Nicola. Colourful clothes, toys, and gifts for babies, toddlers and young children. Even had some adult clothing too. Nicola... Ver mais

Classificada 2 em 5 estrelas

Nice item but very poor customer care. My paid receipt indicates 3-5 workings days for deliver but it took more than 2 weeks due to holidays break but when i rang or emailed nothing indicated that to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I personally had a great experience using this company, with an adorable, high - quality product and a good delivery time considering it was so cheap! The product pledged to arrive in 4 - 7 business d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service with a personal touch. Free gift wrapping which is really nicely done. Item arrived on time and well packaged and a lot cheaper than other websites. So glad I found Whippersnappers,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda infantil
  2. Loja de brinquedos para crianças

Escrito pela empresa

Ethical, sustainable and fun clothing and gifts for babies and kids aged 0-12 years from your favourite ethical brands.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

131 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(131)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

I am so happy with the products and customer service

I am so happy with the products, these are so good quality, customer service is very helpful and kind with me, and delivery on time.
I really recommend this webshop.

15 de janeiro de 2023
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Resposta da whippersnappersonline.com

Thank you for this lovely review Krisztina. It's so nice to get feedback like this. Nicola :-)

Classificada 5 em 5 estrelas

brill service

brill service, i realised i'd made an error and chosen the wrong book and got an email striaght back from them saying they were super happy to change it

2 de janeiro de 2023
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Resposta da whippersnappersonline.com

Thank you for taking the time to leave us a nice review Jodie. It was really no problem at all.

Classificada 5 em 5 estrelas

Fab shopping experience

Fab shopping experience with a personal touch. Would definitely recommend.

28 de dezembro de 2022
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Resposta da whippersnappersonline.com

Thank you so much for taking the time to write this nice review Joanne. It’s great to hear you enjoyed shopping with us 😊

Classificada 1 em 5 estrelas

Really unhappy with the customer…

Really unhappy with the customer service. A incorrect photo of the item was online so I was under the impression I was getting something that did not arrive. As I’d had it gift wrapped and given the gift before realising. I was told by customer service to return it as the only option, this wasn’t possible after giving the gift. I was met with very inflexible and rude customer service, no suggestions of “let’s see what we can do” or “let’s try and make it right”. Really unhappy with the experience and wouldn’t recommend. I understand as a small business owner myself that you can’t make it work financially if you’re always sending freebies out (but I didn’t ask for this) and again as a small business owner you get the benefit of being able to think outside the box and treat customers with extra care. This was definitely not the 5 star customer service suggested.

Added after reply: yes a full refund was offered but only if the gift was sent back… which I am unable to do as it’s been gifted (to a 4 year old who doesn’t live locally). It may not be rude by your standards but being met with coldness and lack of flexibility or understanding seems pretty rude to me.

20 de dezembro de 2022
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Resposta da whippersnappersonline.com

I am sorry you are unhappy with your purchase. One of the photos relating to this product featured a different version of the kit you bought, a newer version which we do not stock. This has now been removed from our website. It was a mistake which I have apologised for.
As the owner of this business I am fully aware of the correspondence which took place outside of Trustpilot. You were offered a full refund (I note you do not mention this in your review) and at no point was anybody rude to you.

Classificada 3 em 5 estrelas

bad shopping experience

bad shopping experience, I haven’t got my parcel now.

19 de dezembro de 2022
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Resposta da whippersnappersonline.com

Hi Sicheng. Your order was dispatched on 12th December but the Royal Mail were on strike for two days last week so there have been delays as a result. That said, I have just checked the tracking of your parcel and an attempt to deliver was made this morning but nobody was in. I hope that helps. Nicola.

Classificada 5 em 5 estrelas

What a wonderful company

What a wonderful company! Ordering was easy alongside a decent Black Friday discount. I received my order quickly; gift wrapped with a hand written note of thanks! Very personal, which makes a change. I will order from them again for sure!

30 de novembro de 2022
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Resposta da whippersnappersonline.com

Thank you so much! It's lovely to hear from happy customers. Thank you for taking the time to share your experience. It really means a lot.

Classificada 5 em 5 estrelas

I ordered some gifts for my daughter…

I ordered some gifts for my daughter for Christmas and they arrived all individually & beautifully gift wrapped, I was so pleased I couldn’t be happier. Lovely customer service and in my eyes really made this little company sat and out from the crowd, will be using again! Kate

29 de novembro de 2022
Opinião espontânea
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Resposta da whippersnappersonline.com

This makes me so happy Kate! Thank you for taking the time to write a review for us. Wishing you a wonderful Christmas! Nicola 🤶🏻

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️

Fast delivery, beautiful products and a handwritten note is such a nice touch. Really lovely little business

17 de novembro de 2022
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Resposta da whippersnappersonline.com

Thank you so much for your review Sophie! :-)

Classificada 5 em 5 estrelas

Great choice

Great choice. Easy to make purchase. Quick delivery.

8 de novembro de 2022
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Resposta da whippersnappersonline.com

Thank you for taking the time to write a review for us Deborah! Nicola :-)

Classificada 5 em 5 estrelas

Always worth a visit!

I always visit Whippersnappers when in the area and come away with a few things for my girls. Nicola is always friendly, knowledgeable and helpful. It's such a lovely shop! 😊

18 de agosto de 2022
Opinião espontânea
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Resposta da whippersnappersonline.com

Aww thank you Stephanie! Thank you for taking the time to write such a nice review 😊

Classificada 2 em 5 estrelas

Nice item but poor customer care

Nice item but very poor customer care. My paid receipt indicates 3-5 workings days for deliver but it took more than 2 weeks due to holidays break but when i rang or emailed nothing indicated that to me.

30 de agosto de 2022
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Resposta da whippersnappersonline.com

I'm sorry you are dissatisfied with the service you received. We took a break over the summer and indicated on our website that orders would be delayed as a result of this. I also responded to your message whilst I was on holiday to let you know this. Happy to hear you are pleased with your purchase however.

Classificada 5 em 5 estrelas

Would definitely recommend x lovely…

Would definitely recommend x lovely owner who went above and beyond to make sure things were right for me and beautiful service and shop. Will definitely be back x

10 de agosto de 2022
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Resposta da whippersnappersonline.com

Thank you Jayne for this lovely review. Looking forward to seeing you again 😊

Classificada 5 em 5 estrelas

It was pleasant

It was pleasant, not trouble whatsoever, I have my item sent beautifully packed and with a lovely note saying thank you for my purchase which was very nice 💚

2 de agosto de 2022
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Resposta da whippersnappersonline.com

Thank you so much for your kind review. I'm really pleased to hear you are happy with your purchases :-)

Classificada 5 em 5 estrelas

Great independent business

Fantastic service, availability of products, really quick shipping and an all-round friendly independent company, plus a nice little handwritten note included in the order :)

31 de julho de 2022
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Resposta da whippersnappersonline.com

Thank you for your kind comments and for taking the time to write a review Jamie. It is very much appreciated :-)

Classificada 5 em 5 estrelas

Lovely shop

Lovely shop, very very friendly and helpful staff

14 de julho de 2022
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Resposta da whippersnappersonline.com

Thank you for your review. It means a lot to know our customers have had a great shopping experience. We really appreciate it.

Classificada 5 em 5 estrelas

A lovely childrens shop in Deal

A lovely childrens shop in Deal, Kent, owned and ran by ex-Selfridges buyer Nicola. Colourful clothes, toys, and gifts for babies, toddlers and young children. Even had some adult clothing too. Nicola does deliveries, gift wrapping and will even write your cards for you.

27 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Loved our visit here

Loved our visit here and great experience ordering online!

27 de junho de 2022
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Resposta da whippersnappersonline.com

Thank you Lucy! Looking forward to seeing you again :-)

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