Wiber Rent a Car Opiniões 57 228

Resposta da Wiber Rent a Car

31/05/2023

Dear Rute,

We truly apologise to read that your experience with our company was not happy.

Firstly, please we would like to kindly convey that all charges applied by our company are based on our Terms and Conditions (https://wiberrentacar.com/en/condiciones/), which are agreed upon by all customers at the time of contract signing. These T&C outline the fees and charges that may be incurred due to various circumstances, including delays or additional services requested. We strive to be transparent and ensure that our customers are fully aware of these conditions.

Secondly, we apologise if the vehicle provided to you did not meet your expectations in terms of cleanliness. We make every effort to deliver vehicles in a clean and presentable condition. However, in some cases, due to high demand and time constraints, there may be days where the vehicle may not be as clean as desired. We apologise for any inconvenience this may have caused.

Regarding the behavior of our employee, we take this matter seriously and will investigate the situation further. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to customerservice@wiberrentacar.com and we will be happy to assist you.

Best regards,
Wiber Team

Resposta da Wiber Rent a Car

8/05/2023

Estimado Samuel:

Sentimos que tu experiencia con nuestra compañía no fuera satisfactoria.

Por favor, permítenos aclarar amablemente una vez más que realizaste tu reserva a través de un agente externo y, por lo tanto, contrataste nuestra tarifa FULL/FULL con seguro básico. Se te ofreció la alternativa de contratar nuestro seguro a todo riesgo "Top Cover" para evitar dejar la franquicia correspondiente de 700€, pero decidiste ceñirte al seguro básico, accediendo a que de la misma pudiese descontarse el importe de los posibles futuros daños al vehículo durante tu periodo de alquiler.

Nuestra política de daños está claramente estipulada en nuestros Términos y Condiciones: todos los daños existentes se registran en el contrato al recoger el coche y cualquier nuevo daño tendrá que ser cargado. Además, los clientes tienen acceso a la base de datos de imágenes que recopilan todos los daños preexistentes (si los hay) del vehículo, y también pueden subir los daños que ellos hayan detectado de más y que no estén registrados, durante un periodo de dos horas desde la firma inicial del contrato.

Comprendemos el descontento en cuanto a la situación y lamentamos mucho las circunstancias. Si necesitas algún documento para hacer la reclamación a tu seguro privado, por favor contáctanos a través de customerservice@wiberrentacar.com y estaremos encantados de atenderte.

Saludos cordiales,
Equipo Wiber

Resposta da Wiber Rent a Car

30/09/2022

Dear Sandra,

We are very sorry that your experience with our company was not satisfactory. Please allow us to explain that you booked your reservation through one of our partners. We provide our Terms and Conditions to all the companies we work with so that they can inform our mutual clients accordingly. As mentioned in those Terms and Conditions, when clients contract the Full-Full rate (basis insurance), an excess fee applies, and the client is responsible for any damage caused to the vehicle. We offer our clients the possibility of contracting our Top Cover/All Inclusive product (either at the time of booking or at the location) which would also provide coverage for cases such as this. Again, this was unfortunately not your case as you had booked the Full-Full (basic) rate, so you had to be charged with the damage.

After checking your vehicle, our colleagues found a damage on the external mirror that was not registered on our system, therefore the charge was applied accordingly. We truly understand the inconvenience this may have caused you, so you can send an email to customerservice@wiberrentacar.com and we will be happy to assist you if you want to study further your case.

Best regards,
Wiber Team