Wifi Hire Opiniões 

305
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great emergency short term option, we move home and couldn't get an engineer out to the new house for 2 weeks. Router arrived quickly, easy to set up and the speed was great, no issues working from ho... Ver mais

Classificada 5 em 5 estrelas

Very easy to obtain and set up. Good wifi speed and no issues with connection. Easy cost free to the customer to return and very prompt issue of deposit refund. Couldn't fault this in any way. Reall... Ver mais

Classificada 5 em 5 estrelas

Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... Ver mais

Classificada 1 em 5 estrelas

I was charged £80+ for two days of not great connection. They wouldn't give my deposit back. I couldn't get to a post office immediately after using, so they got the router back a few days late,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador de Internet

Escrito pela empresa

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

305 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,2

Todas as opiniões

(305)

133 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Tried to charge extra fees

Note WiFi hire ends at 1pm on the last day of your hire - this was not made clear before purchasing so we were without wifi for half a day.

Additionally I had to chase the tracking number for the delivery, and it assumed I had not posted the device back (they tried to make me pay a late fee) instead of asking me for the return tracking number.

10 de outubro de 2024
Opinião espontânea
logótipo da Wifi Hire

Resposta da Wifi Hire

Hi SC,
Thanks for taking the time to give us your feedback.

We are sorry to say that we couldn't find any hire under the name SC in our system or our customer service communication thread. Hence, we have been unable to investigate this or look deeper into it.


Kind Regards
Wifihire.co.uk


Classificada 3 em 5 estrelas

Didn’t work for me….. check Three works in your area

Difficult to give a single score, so I’ll split into a few categories:

1) Customer service 5/5: rapid delivery and rapid return of deposit. Very good.
2) WiFi coverage 0/5: not necessarily the suppliers fault, but we had no coverage at all in our home. My phone works (EE) very well, but the service provider for this device was Three - who had woeful coverage in my area.
2) WiFi router 2/5: old and battered. But do not know if it is an effective router as the coverage from Three was awful.

Unfortunately I wasted £50 for a weeks service. Ensure Three has good coverage in your area before selecting this supplier.

26 de setembro de 2024
logótipo da Wifi Hire

Resposta da Wifi Hire

Hello Greg,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, Unfortunately, our customer service team were not made aware of the speed challenges being experienced during your hire period.

Different external factors can affect speed. When our customer service is contacted during the hire period regarding any challenges, our customer service team will promptly investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, we cross-check coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we quickly arrange for a replacement device.

We apologise for any inconvenience this may have caused.

Kind Regards
Wifihire.co.uk

Classificada 5 em 5 estrelas

I managed to keep my live streaming business alive for the week when I had no Internet!

Our plusnet was down for 7+ days due to a storm and as a live streamer who rely not only on a constant connection but a really strong bandwidth, I was pushed to do some urgent research. I was not disappointed! These guys got me a 5g router out same day and my live streaming (even through OBS) was well supported all week! The value of their service far outweighed the cost! Easy return with a label pre printed when I was back on line. My business never missed a beat! 5/5* thank you!

1 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service

I wrote an earlier review and the company replied. They used the same 2 excuses as they did with me in my dealings with them. The first excuse is that it's related to the towers connection.
I know that those around me had no trouble with their devices on the same network. I was also in 3 different locations and find it hard to believe that over 4 days in 3 locations I encountered tower issues.
The second excuse is that I did not contact them within the hire period with issues. - How can I contact them where there is no phone number provided and I have no service?
The correct way to have handled this was to have looked into the usage on the device, see that it was barely used, and refund the money.
Instead I received the same repeated stock replies to my inquiries. If you look at the 1 star reviews, you'll see the same repeated themes, It has been looked into, bandwidth and tower issues, did not contact during hire period.
I do not think it's unreasonable to request a refund on a product that did not live up to the advertised claim.

22 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good hiring experience.

Device arrived promptly and worked well, allowing me to continue working from home whilst waiting for permanent internet installation. Easy to send back, no issues with obtaining the refund of the hire deposit. Price is comparable to peer services.

6 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Well recommended

Quick delivery. Plugged it in and it worked. Excellent download speeds. Very quick return of deposit. Will definitely use again should the need arise.

16 de setembro de 2024
Classificada 5 em 5 estrelas

10/10!!

Efficient and seamless service from start to end! Device arrived a day early (although I was not charged for this) and I popped in back in a letter box using the provided label and received my refundable deposit asap. Great wifi service during the time it was used. Would definitely use again and recommend to anyone!!

1 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

DelI ordered 4 WiFi for our even

I ordered 4 WiFi for our event. Our event started on 12 September and we had to use devices on 12 September, my order was starting on 12 September. But they delivered devices on 13 September around 1300 (middle of day). They don’t refund, we couldn’t use devices on the day, it’s not acceptable and ethics.

12 de setembro de 2024
Opinião espontânea
logótipo da Wifi Hire

Resposta da Wifi Hire

Hello Melis,

Thank you for providing us with your feedback.

This has been looked into, and I can see your order was dispatched via Royal Mail Next day delivery service before your start date. I can also see that a tracking code from Royal Mail was emailed to you when it was dispatched.

It also shows that you contacted us to complain that you had
not received the device on the 12th of September, which was your
start date and one of our customer service team members checked the Royal Mail tracking code and apologised that Royal Mail was experiencing a delay as was shown on the Royal Mail tracking detail page. The Royal Mail tracking detail page later showed that the device was delivered on the 13th of September. I can also, see that a customer service team explained that your hire was reduced so that you will only be charged from the period when Royal Mail made the delivery due to Royal Mail's delay.

Sorry for any inconvenience experienced.


Kind Regards
Wifihire.co.uk

Classificada 5 em 5 estrelas

Really pleased with this

Really pleased with this! We had just moved into a new home and Virgin Media couldn't come out to install for 2 weeks, and I work from home so it was a big issue! My parcel arrived next day and I was instantly connected with decent speeds considering the area I live in, with no disruption to the service the whole time - just nice steady speeds. Highly recommended!

22 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I'm still waiting................

I'm yet to receive my delivery (due on 03/09/24. Royal Mail have tracked it as delivered on 04/09, however there has been no delivery to my address and no card left advising of an alternative place.

I've tried to get someone from WIFI Hire to help me, however the only response I get from them is a screen shot of the tracking information and a reiteration that the parcel was delivered. There has been zero advice on what I should do to resolve the problem, or ownership from WIFI Hire to help me in getting the service I have already paid for.

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordering online from the US was easy

Ordering online from the US was easy. My device was waiting for me when I arrived at my Manchester hotel and it worked perfectly for the whole time I had it. Returning it was also quite simple. I have had poorer experiences with other Wifi rentals on the continent, so I was very pleased with this service.

1 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and highly recommend

Excellent service and highly recommend! I borrowed a hub for 7 days and extended 2 additional days. For a short-term solution it worked perfectly. I plugged it in, near a window, and the hub offered fast wifi for work calls and streaming. Brilliant service and helped us out. Would use again.

22 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Decent

Cheap, fast delivery, does what it says however does struggle if trying to use a couple of devices at the same time.

13 de agosto de 2024

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