Wifi Hire Opiniões 

305
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great emergency short term option, we move home and couldn't get an engineer out to the new house for 2 weeks. Router arrived quickly, easy to set up and the speed was great, no issues working from ho... Ver mais

Classificada 5 em 5 estrelas

Very easy to obtain and set up. Good wifi speed and no issues with connection. Easy cost free to the customer to return and very prompt issue of deposit refund. Couldn't fault this in any way. Reall... Ver mais

Classificada 5 em 5 estrelas

Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... Ver mais

Classificada 1 em 5 estrelas

I was charged £80+ for two days of not great connection. They wouldn't give my deposit back. I couldn't get to a post office immediately after using, so they got the router back a few days late,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador de Internet

Escrito pela empresa

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

305 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(305)

132 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Temporary WiFi

Needed some temporary wifi after a house move.
Found WiFihire to be quick, easy and hassle free.
WiFi had decent speed, plenty enough for 2 phones and tv.
Will definitely use again

22 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Item delivered next day after ordering.

Item delivered next day after ordering.
Simply plug into mains socket and connect WiFi in Settings as usual on your devices.
So simple, as was paid return using address label included in original packaging. Stress-free transaction for elderly technophobes.

15 de abril de 2026
Classificada 3 em 5 estrelas

Low signal. Customer service was good.

Customer service was good and delivery was as advertised.
But the speed on the device was awful. 3.6mbps.
We needed it for an additional 2 weeks + in the end but didn’t extend the hire as it was only marginally better than the non existent phone signal.
Shame, as it’s a great idea, when it works.

9 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unusable Wi-Fi and no response from support

Very disappointing service. I ordered Wi-Fi for my whole house, but the connection has been weak, keeps disconnecting, and is so slow that it can barely load basic websites. Even downloading simple papers is difficult. I live alone and do not stream or use Zoom, so this level of poor performance is unacceptable. It is slower than mobile 5G.

I contacted them at info@
, where they say replies are fast, but I did not receive proper help. I also did not receive a proper contract confirmation email, only payment confirmation (no reply email). Overall, poor internet quality and poor customer service. I would not recommend them.

4 de abril de 2026
Opinião espontânea
logótipo da Wifi Hire

Resposta da Wifi Hire

Hello Hanan,
Thank you for your feedback. We apologise for any inconvenience experienced.

In a situation where a local area is experiencing telecom mast issue affecting that local area where the device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

I have investigated this, and I can see that you reached out to us and the customer service team have been replying your messages and you have also been replying them. I can also see you sent a screenshot of a speed test around mid-day yesterday, and a customer service team member replied you 17 minutes after the screenshots were received and you also replied .

Given this is an ongoing hire, and Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend communicating with the customer service team through your existing email thread so that they can be in the best position to support you.


Kind regards
Wifi Hire

Classificada 1 em 5 estrelas

Doesn’t work reached out to company no…

Doesn’t work reached out to company no reply wasted £44

4 de abril de 2026
Opinião espontânea
logótipo da Wifi Hire

Resposta da Wifi Hire

Hello Susan,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

Regarding the internet not working, In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

Regarding reaching out to us, I have investigated this, and I can see that you reached out to us on the 4th of April and a customer service team member responded to your email on the same day, requesting for the postcode where the device was being used so the network in that area can be investigated.

I can see that you provided a postcode and a team member requested for some other information but you are yet to respond to the email and follow up emails have been sent.

I can see this is an ongoing hire. Given that Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend you respond to the customer service emails so that they can be in the best position to support you.

We apologise for any inconvenience experienced.

Kind regards
Wifi Hire

Classificada 4 em 5 estrelas

Fast and reliable

Easy, reliable and accurate speeds advertised. Not 5 stars due to the relentless emails asking for a review.

12 de março de 2026
Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, gets you out of a pickle.
The device arrived super fast, there is no set up needed. Plug and play. we had decent internet, limited to the main room, but the signal was good enough to run the tv and use our devices.

12 de março de 2026
Classificada 1 em 5 estrelas

First Wifi box was 2 days late so they…

First Wifi box was 2 days late so they sent another then both arrived together. I then needed to keep the second box as the signal would reach the whole house and they wouldn't do a deal to keep the second box even though it had been delayed. Then 1 week after returning both boxes I get an email to say I had not returned even though they were sent back using the recorded delivery labels provided. Device did the job required but customer service is awful.

19 de março de 2026
logótipo da Wifi Hire

Resposta da Wifi Hire

Hello Nathan,
Thank you for taking the time to give us your feedback. We are glad to know the device was a helpful when you needed it.

Regarding the delivery of the device:
I've checked the Royal Mail tracking page and it shows your initial device was dispatched on 28th February via next-day delivery. Unfortunately, Royal Mail experienced a logistics delay. To minimize your wait, I can see a customer service team member processed a replacement device for immediate next-day delivery.

I can also see from the Royal mail tracking page that both the original and replacement units arrived on the same day. Hence a customer service team member had requested the return of the 2nd device, but you expressed a desire to keep both of the devices. Hence, a guide was provided on how to pay for the rental of the second unit, which you subsequently completed.

Regarding the email you received after your rental ended, reminding you to return the device:
I have looked into this and can see it was an automated message sent by our system because the device status hadn't been marked as received at the time. Apologies for the automated return reminder email.


Kind Regards
Wifi hire

Classificada 5 em 5 estrelas

Such a great company

Such a great idea when my broadband took ages to be installed, delivered when they said, easy to post back and deposit returned quickly. Would definitely use again!

6 de março de 2026
Classificada 5 em 5 estrelas

Excellent WifiHire

So easy to work with this provider, from booking, to in use instructions, to the return of the device. They have everything covered for you. Would recommend and look to use again.

24 de fevereiro de 2026
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service, easy to use and very convenient when you need it! I just moved in to a new house and my wifi company messed me around and did not work for to long! Found wifihire and gave it a shot had to keep extending bug it was so easy to do this

27 de fevereiro de 2026
Classificada 5 em 5 estrelas

I never knew this was a thing!!

I never knew this was a thing!!!
I ordered as we were between houses and it was a clear and easy ordering process, detailing exactly what was on offer.
It arrived so fast! Plugged it in and away we went! Service didn't dip out, strong WiFi and once we were connected to our provider, I sent back and had my deposit back.
I cannot recommend enough, it was excellent 👍

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Reccomend

Quick and efficient service, almost too good to believe. Router arrived within 1 working day of ordering, with great wifi connectivity throughout the required space.
Company was very quick to refund any days not used in the initial quoted cost.

Whilst this is expensive, it is a great stop-gap for anyone without wifi for the short term, and so I would highly reccomend using them.

24 de fevereiro de 2026
Classificada 4 em 5 estrelas

Customer service support

Had really great service in the past, this time I had experienced some issues re ordering, this was due to my entering the wrong date of order. Once corrected the modem was dispatched the same day.

27 de fevereiro de 2026

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