Great emergency short term option, we move home and couldn't get an engineer out to the new house for 2 weeks. Router arrived quickly, easy to set up and the speed was great, no issues working from ho... Ver mais
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Leia as opiniões dos outros
Very easy to obtain and set up. Good wifi speed and no issues with connection. Easy cost free to the customer to return and very prompt issue of deposit refund. Couldn't fault this in any way. Reall... Ver mais
Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... Ver mais
I was charged £80+ for two days of not great connection. They wouldn't give my deposit back. I couldn't get to a post office immediately after using, so they got the router back a few days late,... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.
Informações de contacto
Reino Unido
- wifihire.co.uk
4,2
Bom
305 opiniões
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Respondeu a 95% das suas opiniões negativas
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Descent service though strict return policy and heavy overcharging
Descent service though radically stringent return policy. They charge way too much simply for posting a day late. No flexibility and poor customer service.
27 de dezembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Brian.
Thanks for taking the time to give us your feedback and season’s greetings.
This has been looked into and I can see from the Royal mail return postage tracking page that you posted back the device 3 days late (3 days after your end of hire date). Hence the reason there was a late return fees charged for the 3 days late return.
A hire can be extended for longer if it's needed for longer than the period it was hired for by either emailing us to request a hire extension or using the hire extension link in the hire confirmation email received after placing a hire.
Kind Regards
Wifihire.co.uk
Great experience
I placed an order for this, for a house move before the Broadband was activated & it arrived bang on time & worked perfectly straight out of the box.
I have no hesitation in recommending this company.
12 de dezembro de 2025
Opinião espontânea
Shocking experience
We are first time buyers who ordered a temporary box whilst waiting for our wifi to be installed so that we could work from home whilst receiving furniture deliveries and get set up in our new home. We received our order 2 days later than promised and when the temporary box eventually arrived the wifi did not work. We have sent numerous emails to customer service all of which have been ignored. Posting on here to hopefully get some kind of response and to warn others away - as we are not receiving anything back from our emails.
*EDIT FOLLOWING RESPONSE FROM WIFI HIRE BELOW*
I have screenshots to show that the box was not delivered on the day after but two days after. We also contacted yourselves on the 16th, 17th and 21st which were not responded to. The responses were received after I posted this review. Awful company, who do not provide the services advertised and then deny any wrongdoing. We have been compensated with a £5 refund…
12 de dezembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Daniella,
Thank you for taking the time to give us your feedback. We sincerely apologize for any inconvenience experienced.
We use Royal mail to deliver the devices, and due to the Christmas festive period there were delays with Royal mail logistic across the UK.
Your hire start date was on the 15th of December, I have checked the Royal mail tracking page and it shows the device was delivered to your address on the 16th of December (1 day after) .
I have investigated this and i can see you contacted us on the 23rd of December and on the 24th of December, after your hire had ended and you had returned the device.
On the 24th of December you included screenshots of the previous messages you had sent earlier than the 23rd of December to us. The screenshots you had sent to us shows you had been sending an email to "NoReply@wifihire.co.uk". instead of info@wifihire.co.uk , hence the reason we did not receive the emails sent earlier to us.
Regarding the wifi not working, It seems there was a mast failure in your location at that time. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this so we were unable to investigate the issue during your hiring period because you had been sending emails to the wrong email address which meant we had not received your previous emails during your hire period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Wouldn’t use this service again
Arrived very quickly but a high price for a below average broadband. Advertised as being able to game ect… bit that’s not the case. If you have 1 mobile in the house then go for the most cost effective option ( which is still expensive ) but if you need anymore you will need to pay a lot more
27 de novembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Jamie,
Thanks for taking the time to give us your feedback. We sincerely apologize for any inconvenience experienced.
The device can be used for online gaming, movie streaming and connecting smart TV.
But based on the speed issue described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Great service
Great service, simple to use! Highly recommend for a short term Wi-Fi coverage.
28 de novembro de 2025
So far so good
Easy to book
Confident it will arrive (usually the day before)
Email answered by people who want to kindly assist
The Wi-Fi Works well
Easy return
And
Refund of deposit
5 de dezembro de 2025
Opinião espontânea
Rubbish
Used these guys when we moved into our new house. Received box on Sat afternoon Performance was consistently poor with speeds as little as 3mbs! Was pretty useless but we decided it was what it was and for the period of time not worth complaining about (I suspect they rely on this). To top it all they have now deducted £20 from our deposit because instead of posting the box immediately on the Sat afternoon when the hire period ended we posted it on the Monday! So the total cost for rubbish WiFi for the week was £80! Will never use again!
In response to the below like I said considering the short period of time there was no point in asking for another box as by the time it arrived it would have been too late. You do wonder if there was a better box why that was not sent in the first place.
As to the late return I personally think it is unreasonable to expect the box to be posted Sat afternoon and pointless Sunday (you can tell it hadn’t been used since Thursday). If that’s how you conduct business then fine but I won’t ever use you again
28 de novembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Tom
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
This has been looked into. I've searched our customer service inbox, and unfortunately i can see you didn't inform us of the network issues you experienced in your location during your hire.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Kind Regards
Wifihire.co.uk
Good experience and Useful device
The device worked well for us and covered the period of time we needed it. Extending the time was easy and support was responsive when required
18 de novembro de 2025
Terrible Wifi Speeds and worst customer service
Firstly, the delivery.
The device attempted delivery on a Saturday, and despite me being home, the Post man didn't wait and took the parcel back. Due to this, i didn't get the Wifi box until Monday, but I still got charged from Saturday even though you could clearly see from the Tracking that this wasn't received. I got charged an additional £30 due to this.
Essentially these devices run off sim cards, so it's much much cheaper buying a sim only sim card with unlimited data on a rolling plan.
It's also worth noting, these sim wifi boxes are entirely dependent on the SIM network connection in your area. Despite "promising" X speeds. I was getting 1.2MB Download speed, the exact same as me EE Sim.
The device itself was absolute trash, doesn't work very well at all. The customer service is absolutely terrible. I got charged for 3 days despite showing evidence that the device was not received.
Avoid this company at all costs if I were you.
Just google Phone network checker in your area, and purchase a sim only data bundle on a rolling contract. Save yourself £50+.
P.S
They use very sly tactics when it comes to returning the box, using confusing wording to try and throw people off. It's honestly such scummy behaviour.
10 de novembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Elis,
Thank you for your feedback. First of all, we sincerely apologise for any inconvenience experienced.
I can see from the Royal mail Tracking page that the post man attempted delivery, but there was no response.
Unfortunately we have no control over making Royal mail or the postman/woman wait longer at the door of a delivery address when they receive no response. If a delivery is missed, the device can be picked up from your local delivery office. However, I can see from the Royal mail tracking page that you requested for a redelivery on Sunday, November 9th, and the device was delivered on Monday.
Regarding the network speed you received in your location, I've searched our customer service inbox, and unfortunately I can see you didn't inform us of the network issues you experienced in your location during your hire.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, I can see your end of hire date was 22nd of November", but when I checked the Royal mail tracking page it shows the device was dropped off at the post office 3 days late.
if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
The whole experience including answers…
The whole experience including answers to questions was first rate. We used this for a client workshop for over 40 people in a GenAI Hackathon and the performance was never found wanting. Good value and great customer service. Thank you.
20 de novembro de 2025
Opinião espontânea
Easy ordering process and return
Easy ordering process and return. The wifi worked perfectly. Great service, thank you!
21 de novembro de 2025
Opinião espontânea
Ordered the service for about 5 days
Ordered the service for about 5 days. The speed of service was poor. Couldn't use it for work and top of that i get charged a ridiculous amount for being late 3days in returning the device. Absolute pisstake
26 de novembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Sandy,
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
This has been looked into. I've searched our customer service inbox, and unfortunately i can see you didn't inform us of the network issues you experienced in your location during your hire.
A portable internet device relies on there being a telecom mast within the area it is being used (similar to what all cell phones rely on), so when it is being used in remote locations, in areas without a telecom mast installation nearby or in areas with telecom issues affecting the mast (on the data carrier assigned to your device) serving the location/local area, this can negatively impact your internet speed while you are in that local area/location.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, your hire ended on the 19th of November. I have checked the Royal mail return tracking details page and it shows you returned the device on Sunday the 23rd of November 2025, which is 4 days after your hire ended.
if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
Avoid like the plague
I engaged in an email conversation with this company in advance of hiring a device for home during a gap between broadband providers. Their website makes it clear that the service they provide will be sufficient for streaming. I was surprised that they would be confident enough to say this as these are 4G mobile routers and in some areas the service would not be sufficient. I was concerned that we would be provided with a network which did not offer good service in our slightly patchy area and so I suggested they provide something on the O2 network which I know works inside our house. They suggested I put the information in the box at the point of order which I did. When I received the router it did not have an O2 network connection but a different network which did not work well in our house. It was providing speeds on average of about 2-3 mbps which is below that required for basic streaming. It was barely allowing a web page to open. I wrote to them to inform them of this fact. They asked to provide screenshots of the speed which I did and then said that they had not managed to check my post code against the available network providers. This was because it was a seven character (London) post code and the website they were using couldn’t cope with it. They had therefore taken a punt on the network which would work at my location and ignored the extra information I gave them both in email correspondence and at the point of order. They accepted that there was an issue by offering to send out a replacement router with an appropriate connection on the next working day. That would result in me acquiring a “working” router four days into my seven day hire period. I told them that was unnecessary because my gap in broadband coverage would have most likely been fixed by then and so I would just return for a full refund. They wrote back and said they were only prepared to refund days 4-7 and they would expect me to still pay for days 1-3 for a router which they had themselves accepted was not fit for purpose. In response I told them I was not prepared to argue over 30 pounds - even though they are clearly in the wrong - but that I would take the opportunity of leaving a review where I could so that people are not led to wasting money in the same way I have been. In short, the router was basic, the network provider was not appropriate for the area, they ignored the information I gave them twice and they failed to make the appropriate checks on my post code and guessed instead. After that, they declined to give me a full refund for a service which they have never provided. Avoid like the plague.
22 de novembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Liz,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.
As a standard we check the post code of the shipping address for an order and assign the best available network to the order before dispatching the order. I can see from the customer service support inbox that, as at the time we received your order, O2 network had network repairs in your location, which was why a different network was assigned to your device.
Unfortunately if a local telecom mast is experiencing a technical fault, the speed of everyone in that local area using that network would be affected."
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
I can see you had declined the offer for a replacement device running on a different network being sent to you and informed us you will be posting back the device.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
Great service
Great service, unit arrived next day which was a Sunday, plugged in and worked without issues. Very useful as some contractors had messed up my fibre connection.
9 de novembro de 2025
Opinião espontânea
AVOID
AVOID. The WiFi arrived late despite paying special delivery for postage. I contacted them about this and they just ignored me. The WiFi could barely sustain two smart phones. TWO smart phones, that’s it. It was barely functional. Waste of £50
7 de novembro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Sian,
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
We do not have different types of delivery prices on our website and we don't have special delivery as a service on our website, we only have a flat fee for delivery and packaging and a Free courtesy return postage label for posting the device back at the end of the hire. Late/last minute orders are dispatched through a Next day delivery service to ensure it gets delivered on the hire start date.
This has been looked into, I can see that you added a note to your order requesting for the device to be delivered to your address on the 6th of November because you would be moving into the apartment on that day.
You chose the 6th of November as your hire start date and I can see the customer service team emailed you to inform you of Royal mail delivery times and recommended getting the device delivered to your local post office to ensure you are able to pickup the package at your convenience, and not have to worry about the possibility of the postman/post woman missing you, given you had said you would be moving on the 6th and also wanted the device delivered on that day also.
I can also see from the email communication that you chose the option of redirecting the package to your local post office for collection.
I have checked the Royal mail dispatch tracking details page and it shows the package was delivered to your chosen post office and available for collection on the 6th of November which was the hire start date you chose in your order.
Regarding the speed issue experienced, I have checked the support inbox and can see we didn't receive any email from you during your hire about experiencing challenges with the speed.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Robbed of £30
Hired a wifi box due to already frustrating internet issues I was having, so was hoping this would be a temporary solution.
Instead the box provided no signal due to working off mobile sim signal even after following the guidance. I didn't want to incur any further fees so I returned it, after asking for a refund the stated because I returned the box they could be of no further assistance. Paid £30 for nothing and wasted my time. Would not recommend if you need in an emergency.
28 de outubro de 2025
Opinião espontânea
Resposta da Wifi Hire
Hello Angus,
Thank you for sharing the feedback.
This has been looked into, and I can see you contacted the customer service the day before your end of hire date regarding the speed you were getting from your location. I can also see the customer service team had sent a speed test guide so that they could investigate the issue, but you had replied saying the device had been posted back.
In situations where a speed issue is being experienced, a speed test is normally performed followed by identifying if there's a local/regional telecom mast issue affecting the local area where the device is being used, and cross-checking coverage from other available data providers. If an alternative network is available and isn't experiencing technical issues, we quickly arrange for a replacement device.
Unfortunately, we were informed at the end of the hire period, and were unable to investigate the issue given it ha been posted back.
Sorry for any inconvenience experienced.
Kind Regards
Wifi Hire
Great WiFi for when you’re on the go
The process from start to finish was seamless and quite easy. The hotspot worked great throughout our entire trip and the return postage made it easy to ship it back. I would definitely use this service again.
3 de outubro de 2025
Opinião espontânea
Excellent Customer Service
I ordered this WiFi for 3-6 October. I specifically requested it arrive the day before, as I require it for the morning of the 3rd of October. Living in the Highlands, the Tracking information said it would arrive a day late, even though it was sent 48 hour delivery. I contacted customer service, with little hope (as it was only an email). They responded immediately and sent another by 24-hour delivery. I've just received it and am so relieved... they emailed, as soon as it was delivered to check that I had received it.
Excellent customer service!
1 de outubro de 2025
Opinião espontânea
Perfect if you need a short term, reliable connection
I rented a device for a week and the whole experience was seamless from start to finish. The ordering process was simple, delivery was in 24 hours and I was set up in 5 minutes. The internet was fast and reliable. When I was done it was super easy to return.
10 de setembro de 2025
Can't fault anything
Can't fault anything, good communication before ordering, arrived a day early. Was using for a week on a caravan holiday in wales, they checked the signal before ordering to make sure it was suitable. Just plugged it into the caravan, perfect internet for a week on all devices including Apple TV . Took it to the post office the day we got home (Saturday) , deposit was refunded by Monday. Will be using again next year.
13 de setembro de 2025
Opinião espontânea
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