I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another... Ver mais
A empresa respondeu
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Ver mais
A empresa respondeu
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Informações de contacto
Arwenack Street 18, TR11 3JD, Falmouth, Reino Unido
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,4
Excelente
125 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Replacement Brass Handles for Cast Iron
We were looking for brass handles the same as the Shell Handles we have in cast iron, but could not find them, I even thought about brass plating the originals, but the quote was £18 each plus vat and postage and packaging making them over £200. I then found WillowandStone, they had brass handles very similar looking and in size. Saskia answered my questions I ordered 10 off,and managed to fit them covering all the existing holes. I am very pleased at the outcome and support from WillowandStone.
Thank You Graham
24 de novembro de 2023
Opinião espontânea
Resposta da Willow & Stone
Thanks Graham, so pleased to hear that the wonderful Saskia ended your search. Do send a picture once installed!
Resposta da Willow & Stone
Thank you Roger much appreciated. We look forwards to you shopping with us again.
The ceramic knobs arrived well pack and…
The ceramic knobs arrived well pack and were as advertised. All good.
18 de outubro de 2023
Resposta da Willow & Stone
Good to hear thanks so much for the review!
fast service great price and quality…
fast service great price and quality goods.
ordered some pot handle backs ,couldnt be happier with them.Would go back to them if i need more old world door handles or fitments
19 de setembro de 2023
Resposta da Willow & Stone
Thank you so much Steve, that’s exactly the sort of service we aim to deliver 👍
Resposta da Willow & Stone
Thanks Linda, glad they all reached you safely!
Unfortunately I can only give 5 stars…
Unfortunately I can only give 5 stars but I would happily give more! Amazing customer service!!!
21 de agosto de 2023
Resposta da Willow & Stone
What a wonderful review thank you so much, you’ve made our day!
In Stock & Quick Delivery
The items I ordered were out of stock everywhere else. Two websites said they were in stock and then cancelled my order! I was therefore sceptical but Willow and Stone did actually have the items in stock and they arrived quickly. Would recommend.
20 de agosto de 2023
Resposta da Willow & Stone
Thanks Claire we do hold lots of stock where possible. Very happy we could help!
I found these door hooks on line
I found these door hooks on line, they were just what I wanted stylish and simple and beautiful. Was excited to see their website. I will definitely be ordering some other handmade things!
Thanks so much!
17 de agosto de 2023
Resposta da Willow & Stone
‘Stylish, simple and beautiful’ just about sums it up! Thanks for your kind words. Do visit again soon.
Willow and Stone were so efficient in…
Willow and Stone were so efficient in getting my present out in super quick time
Price was good and postage fair
They kept in touch until the present was delivered
Would highly recommend them
17 de agosto de 2023
Resposta da Willow & Stone
We try really hard to help with specific requests. Thank you for going to the trouble of writing a review!
Personal customer service
I had a query about one of the products on the site and had to contact customer services to get an answer. Rhianna was very quick in responding with a clear and detailed answer and followed this up a number of weeks later without me having to chase - very rare to get customer service of this level these days. Thank you.
26 de agosto de 2023
Opinião espontânea
Resposta da Willow & Stone
Thank you Michael, we like to treat customers how we’d like to be treated and make things as smooth as possible even if there’s a delay. Do visit us again soon!
Brilliant products and excellent…
Brilliant products and excellent customer service. I decided to keep some products and return others and it was all faultless - many thanks.
16 de agosto de 2023
Opinião espontânea
Resposta da Willow & Stone
Really glad to hear it. We know that people need to try things out so returns are no problem at all!
Faultless customer service.
Unfortunately my product was not in stock - received excellent customer service. Did not have to ask - full refund offered and completed within 24 hours.
15 de agosto de 2023
Opinião espontânea
Resposta da Willow & Stone
So sorry that we didn’t have stock (we try and maintain full stock but if not then it’s likely to be in-production) but very happy to offer a speedy refund when an order needs to be cancelled. Your review is much appreciated!
Good customer service over the phone
Good customer service over the phone. Fast delivery of quality products.
16 de julho de 2023
Resposta da Willow & Stone
Thanks that’s exactly what we aim for! Pleased you are happy with your products.
Superior quality handles
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone.
Superior quality handles, thank you! Just beautiful.
Fantastic, friendly, personal customer service with unrivalled attention and care.
I really appreciated being kept up to date about delivery times without having to ask.
Hope to deal with you again soon.
Thank you very much for your exceptional service!
Best wishes, Evelyn
18 de julho de 2023
Resposta da Willow & Stone
Wow thank you for the kind words - this means so much to myself and my team
Impressed.
Really pleased with the quality of the products.
Great customer service too...helpful and knowledgeable.
Fast delivery.
18 de julho de 2023
Resposta da Willow & Stone
Thanks for the lovely review. It means we are doing exactly what we set out to do!
Was very honest and quick to get in…
Was very honest and quick to get in touch to say it was out of stock. Still arrived fairly quickly and emailed all the time letting me know what was happening
17 de julho de 2023
Resposta da Willow & Stone
Thank you we try to be very transparent and we know how frustrating it can be to have to chase a company for updates. Your review is much appreciated!
Nice unusual things on their website.
Nice unusual things on their website.
Items I wanted in stock and dispatched and delivered quickly.
Everyone Loving the boot toilet roll holder.
16 de julho de 2023
Resposta da Willow & Stone
Brilliant glad all went well please visit again soon!
Very good thank you
16 de julho de 2023
Resposta da Willow & Stone
Thanks so much for shopping with us 👍
Great products and fast delivery
20 de junho de 2023
Resposta da Willow & Stone
Your review is much appreciated thank you!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.