Wingie Opiniões 627

I strongly advise against purchasing airline tickets through the agency Wingie.com (also known as Enuygun.com), based on my experience dealing with this company.

The tickets were purchased on December 20, 2025, booking reference (PNR): 6QECSB.
Flights: G9306 (GYD-SHJ, April 4, 2026) and G9300 (SHJ-GYD, April 12, 2026).

On March 17, 2026, the operating carrier Air Arabia officially canceled both flights due to the closure of the airspace.

The airline confirmed that in such cases a full refund is предусмотрен. This obligation is consistent with international aviation regulations, including IATA Resolution 824r and EU Regulation 261/2004 (where applicable), which provide for a full refund to the original form of payment in the event of an involuntary flight cancellation.

At the same time, it was specified that the refund must be processed through the agency that issued the tickets, namely Wingie / Enuygun.

Despite multiple attempts to establish contact, the agency failed to respond for an extended period and effectively took no action to initiate the refund process.

The first response was received only on April 10, 2026, a significant time after the flight cancellations. It stated that the refund process had allegedly been initiated.

On April 15, 2026, a follow-up message was received indicating that the refund would be processed within 7-20 days, but not in full.

Out of the total amount paid, 1,439 USD, only 1,340 USD has been declared for refund. Thus, the agency is withholding 99 USD without providing a clear and substantiated legal justification, which raises reasonable concerns regarding the fairness of its actions.

Update on a previous experience with this misleading agency. Think twice before dealing with this them. Very late replies and unclear communication. If you are fighting for a refund or trying to rebook save yourself the time and head to another airline or agency. 0 would be too much for them as a rating.

Dear sir,
I bought a ticket to Malaga' online thr' 'wingie' pnr (7XK5BO Sakr), and I was keen to pay an extra amount of money to get the 'quick refund' option as I was told. Due to failure to get the visa of Spain in time I had to postponed my travel date to the 30th of August 2026. When I asked 'wingie' to cancel my ticket and pay me the refund money to be able to buy the new ticket at the new dates, they refused in spite I had the 'quick' refund' option. They offered me a compensation of 49 euro.
This is my second complain, the first one (a long chat ,and a long page document and attached to a proof of my quick refund option, disappeared completely from the reviews, which was a big ?)

Hi Wingie Team,

I received your email about the time change for booking PNR NCRHE5. Please contact me as soon as possible.

I am extremely frustrated with Wingie's lack of transparency. They claim on their website that using a Mastercard credit card is free of charge. However, as soon as I entered my card details, the system applied an unexpected charge.

When I reached out to their customer care team for clarification, they admitted that the "free" policy does not apply to all credit cards. The problem is, they don't state these exclusions anywhere on their website. It’s incredibly misleading to bait customers with "no fees" only to tack them on at the final stage of booking. The customer service "Mete" has advised that nothing he can do.

This is against the Consumer Rights Act 2015 in the UK. There are strict regulations regarding "drip pricing" and misleading omissions of material information.

If your flight is changed or cancelled by the airline, they will not update their bookings in the app or reach you. Also, their customer care capacity is very low, waiting time can reach 10+ minutes to connect to them.
The customer care uses AI instant translator to translate calls because they don not have enough people to talk the language your. After 1 month of waiting, they refunded with just 50% of the ticket money. Just imagine the terrible experience.

Dear Wingie Team,

I am writing to formally raise a complaint regarding my unresolved refund.

Transaction number: (3818b5ee6a829b566fb3dcf3f928edc55f8e)
Amount: 554.33 USD
Date: January 9, 2026

I was previously informed that the refund process had been initiated. After my public complaint, your team contacted me by phone and requested my bank account details, indicating that the refund would be completed.

However, despite all this, I have still not received the funds. I have also verified multiple times with my bank, and they have confirmed that no refund has been received.

Additionally, I have sent multiple emails to your support addresses but have not received any written response, which is highly unprofessional for a financial matter.

At this stage, I request:
— clear confirmation of the actual refund status
— official proof of the refund transaction (including ARN/RRN if applicable)

This prolonged delay and lack of transparency raise serious concerns. I will be forced to continue escalating this matter through formal complaints and public channels until it is properly resolved.

I expect a clear and documented response.

Sincerely,

my ticket with PNR number 84LMQR, which has been canceled on 29/3/2026 obecause of the war situation in qatar

I have already contacted Air India Airlines they already processed from their side ,my refund must be processed through the booking agency, Wingie. However, despite multiple attempts to reach your support team, I have not received any proper response so far.

So plesae dont cheat kindly send me the refund its huge amount please proper response so far.

So plesae dont cheat kindly send me the refund its huge amount please

i have booked my ticket from wingie.com but i did not received air tickets OR PNR number i have tried to call them many times but they disconnect the call in few seconds also do not reply to my emails.
STILL AFTER 2DAYS I DINT GOT MY TICKETS NOR MY REFUND IF I DIDN'T GET ANY ONE OF IT I WILL BE COMPLAINING TO CONSUMER COURT

So I was booking a ticket, and as always during check out I was offered many add-ons like prime support, insurance etc, which I gazillion percent declined. On the final stage of payment, the amount to be paid was $110.97, which I confirmed and entered my card details. Guess what happened next? Once I pressed "pay" and the card was processing (when the page was reloading to process the payment), I got charged $123.97 from my card, and only after I was charged, the price literally changed on the checkout page, even though I agreed and paid a different one. As it turned out, the Wingie decided to charge me the "prime support" for $13 without me ever agreeing, and in fact explicitly disagreeing with it. Will likely report to authorities, as this is fraud 101. Absolutely unacceptable

Great experience with Wingie support in resolving my case.

I had a complicated situation with my booking (PNR 7CR4EE / 7CMRHK), including flight changes and refund concerns, which initially caused some confusion.

However, I truly appreciate the way their customer support team handled it. They reached out to me directly, took the time to clarify everything, and resolved the issue in a professional and respectful manner.

The communication during the call was clear, and they made sure the situation was handled properly. Even during these challenging times and high demand, they were still able to manage the case efficiently and deliver a proper resolution.

There is still a remaining partial refund to be processed from the initial amount, and I am confident that the team will handle it just as professionally and release it soon.

Thank you to the team for taking responsibility and following through; it made a big difference.

Overall, I appreciate the support and the effort to resolve things correctly.

Mohamad Hashem Dankar
+971509702011

Avoid unless you want your travel complicated and have terrible customer service

Their pro forma response to this complaint resulted in a tokenary phone call where they did nothing about the initial issues I was facing

They continue to blame the airline for the lack of refund for a flight that was changed (by airline) - yet I was able to get hold of the airline directly very easily. The airline very quickly confirmed (days ago) that they would give a full refund if wingie contacted them.

Wingie continue to stall, delay and blame. Can only assume they either have no interest in assisting their customers or intend to keep the refund for themselves.

Still no confirmation from them that a refund will be issued

The unclear refund policy even if the airline canceled the ticked and they charged more than 250SAR for a canclecation
there customer service is horrible and they do not respond to the emails

Shame on their service

It's been more than a year that I've been trying to get a refund from them for the flight cancelled by the airline.
All I could get from their support so far is "The process is still ongoing."

I’m officially complaining against wingie has unprofessional customer service who cutting calls when no answer or absconding. One month waiting to refund but no response and so difficult to reach out it’s shame to have or trust such company but issue raised to business bureau

Reply : I have send mails many time with my number only one time they called at midnight 😞daily I’m calling with no response with disrespect cutting calls
my ticket 84GXFY - 0779531485967
Hopefully action will be taken asap

Subject: Serious Concern: False Refund Claim for Booking Ref: 8KMZPJ/SALAMAT

Dear Wingie,

I'm shocked and disappointed to receive a response from Qatar Airways stating they have no record of my refund request. Your team explicitly told me the refund was initiated and being processed.

This is not just an error, it's a serious case of misinformation and false claims. I demand an immediate explanation and resolution.

Please investigate and provide a clear update. I expect full accountability and a refund ASAP.

Best,
ANTON

I had an extremely disappointing experience with Wingie regarding my booking that I cannot recommend to other travelers. My flight was cancelled directly by Cathay Pacific, and when I contacted the airline, they confirmed they had given Wingie (my travel agent) the authority to arrange an alternative flight and stated they would have done so immediately if I had booked directly with them. However, Wingie has refused to provide the alternative flight despite having full authorization from the airline to do so. With my departure date rapidly approaching, Wingie's customer service team has been unhelpful, rude, and completely unwilling to fulfill their basic responsibilities as a travel agent during this urgent situation. The lack of professionalism, poor communication, dismissive attitude, and refusal to assist during a time-sensitive travel emergency caused by an airline cancellation has been absolutely unacceptable and demonstrates a complete disregard for customer service. I strongly advise booking directly with airlines rather than using Wingie, as you may find yourself stranded without support when you need it most, even when the airline itself has provided solutions that your travel agent simply refuses to implement.

I am extremely disappointed with Wingie. I booked 4 tickets (including a child) from Damascus to Istanbul (PNR: [3R2TJG]). The airline (Ajet) cancelled the first segment of the flight. This is an Involuntary Cancellation initiated by the carrier, not by me.
​Despite the airline cancelling the service, Wingie is refusing to issue a full refund. They are trying to charge a "service fee" of 160 EUR out of a total of 374.75 EUR. This is nearly 43% of the total price! According to Turkish Civil Aviation (SHY-PASSENGER) and IATA regulations, passengers are entitled to a full refund when the airline cancels the flight.
​I never requested a cancellation, yet Wingie is trying to profit from this situation. This is predatory behavior. I will report this to the Turkish authorities. Avoid this agency if you want your money to be safe!

Dear Wingie Support Team,

I hope this message finds you well.
I am writing to follow up on my refund request for my ticket, which I submitted more than 20 days ago. Despite receiving multiple responses from your team, there has been no progress or resolution so far.

Here are my details:

- Ticket Number: B41CMF
- Last Name: Hussein

I would like to highlight that I have an upcoming payment due with Tamara in a few days, and an additional amount will be deducted from me soon. This makes the situation urgent, and I kindly ask for your immediate assistance in processing the refund or providing a clear update.

Please feel free to contact me on my Egyptian number:
+201152535926

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Hussein