With My Love Opiniões 

Resposta da With My Love

4/01/2026

Hi Nicole,

We’re truly sorry for your disappointment and the experience you described. From the very first time you contacted us about the delivery delay, we were fully transparent about the situation, your order was delayed, but it was still in transit and on its way to you. We completely understand how frustrating shipping issues can be, especially when they’re out of our control, and we always do our best to address customer concerns.

While our policy doesn’t allow for full refunds solely due to delivery delays, we listened to your concerns and, after further discussion, agreed to refund your order, even though it was still on its way. We processed the refund promptly, but despite this, a bank dispute was opened after you had already received the refund notification.

We genuinely try to put ourselves in our customers’ shoes, but we also ask for understanding in return, especially as a small business without the financial capacity to absorb every shipping delay as a loss. We have thousands of satisfied customers, including some who have experienced even longer delays but remained patient and understanding.

In your case, you will likely end up with both a full refund and your order delivered for free. As we explained in our email exchanges, we could also have arranged an immediate express reshipment if that was your preference, but you requested a refund.

We truly did everything possible to explain the situation and support you through this experience, which was unfortunately out of our hands. We wish things had gone differently and hope you’ll consider this perspective.

Warmly,

Resposta da With My Love

Actualizada a 1/12/2025

We are extremely sorry for the experience you had with our customer service team. This is absolutely not the level of service we want to provide our customers, which is why we've made changes to our support team.

As mentioned in our email, we are reshipping your missing items and add extra gift. Sincerely apologize for the inconvenience and frustration this has caused.

We hope to have the opportunity to restore your trust in us.
Warmly,

Layla

Founder, With My Love

Resposta da With My Love

4/01/2026

Thank you so much for your wonderful words! It means a lot to us to know our journal can be part of your family’s journey from the very beginning. We love that you’re taking the time to reflect on what your children will need and leaving them something truly meaningful for the future.

Wishing you and your little ones many beautiful moments together and if you ever need anything or want to share your story, we’re always here for you!

With love,

Resposta da With My Love

9/10/2025

Thank you so much for your kind words! We're thrilled to hear the book arrived ahead of schedule and that you loved both the design and content. It's great to know it made a wonderful gift idea too. We truly appreciate your support! 💛

Resposta da With My Love

15/09/2025

Hi Lori! Thank you for your wonderful feedback. I’m so sorry to hear your books arrived with bent corners, that’s not the experience we want for our customers. Could you please reach out to us directly with your order details so we can assist you with a replacement or another solution?

Resposta da With My Love

9/09/2025

Thank you so much for sharing this with us! It’s so beautiful to hear you’re already pouring your heart into the book — what an incredible treasure your daughter will have as she heads off to college. 🤍 We’re really grateful for your honest feedback about the length and the questions; it helps us keep making these moments even more meaningful and easier to create. Wishing you both lots of love and special memories as you continue filling it out — she’s going to cherish this forever!

If you ever want to share more or have any questions, please don’t hesitate to reach out — we’d love to hear from you. 😉

Resposta da With My Love

9/09/2025

Thank you so much for your kind words! We’re thrilled to hear the books were such a hit — and what a beautiful, thoughtful gift to give your best friend as they begin their parenting journey. Wishing them (and you!) so many special memories ahead 🤍

Resposta da With My Love

9/09/2025

This truly warmed our hearts — what a special way to send your daughter off into this new chapter. 🤍 We’re so glad the book is already becoming meaningful for you, and we hear you on the length and some of the questions feeling a bit repetitive. That’s really helpful feedback, and we’re always looking for ways to make the experience even better. Wishing you both so much love and connection as you fill it out, what a gift she’s going to carry with her. 🙏

Resposta da With My Love

4/01/2026

Thank you so much for your kind words! We’re thrilled to hear you love the book and that it arrived quickly. Knowing it will be a special gift and keepsake means the world to our team.

If you ever need anything else or want to share how you’re using the book, we’re always here for you!

With love,