Wonderbox USA Opiniões 

204
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

When trying to redeem online using the instructions in the packaging, sites request 12 and 16 digit numbers. There are neither. You’re supposed to add 3 leading 0s to the 9digit numbers provided, bu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was our first experience with Wonderbox and we could not have been more pleased with the whole process. The options were diversified enough to meet our needs and it was an extremely easy process... Ver mais

A empresa respondeu


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

204 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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3,3

Todas as opiniões

(204)

32 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing experience and very kind…

Amazing experience and very kind service, will definitely recommend it. Experience to do again!

18 de agosto de 2021
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Nathan,

Thanks for the great review.
I'm glad to hear that you get an amazing experience with us.

Go Dream support

Classificada 5 em 5 estrelas

What an amazing experience!

Got a travel and stay gift card for my birthday and I enjoyed my journey so much that I'll ask the same for Christmas 😊
Special thanks to Judi who was really helpful and kind! What a great customer service! I highly recommend Go dream!!

18 de agosto de 2021
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Mel,

Thanks for the great review.
I'm glad to hear that you get an amazing experience with us.

Go Dream support

Classificada 4 em 5 estrelas

Amazing customer service

The customer experience is extraordinary. They helped me through the process and they were always very responsive although I change the date multiple times.

I would recommend to buy any experience with them as you know there will be there to help you.

16 de agosto de 2021
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hello Bea,

It was a real pleasure to help you and to find the best possible date for you.

Our Brunch Cruise experience is a big hit with our customers.

Go Dream Support

Classificada 1 em 5 estrelas

Complete and total scam

Complete and total scam. The website does not allow you to register your gift card number to view available locations, the phone number tells you they are shut down due to high volume and tell you to email. The actual store that was in NYC is entirely shut down. Emailing takes over a week for EACH response (they are solely based in Europe now and you can tell based on the spelling of certain words and the email flow) They would now like me to email them what city I want to go to. So… I’m to email the cities. Wait over a week for available places to go. Pick one. Wait another week for hotels in that city. Choose one… wait an additional week plus for availability…choose weekend…wait an additional week for pricing….wait an additional week plus for confirmation and then what? Give my credit card information in an email to cover the remaining costs?

15 de agosto de 2021
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hello, thank you for your feedback which will allow us to improve our customer service.
Our customer service was strongly impacted by the covid crisis, that's why the requests took time to be treated.
In addition, we took the opportunity to completely redesign our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is working on the last bugs.
The company is based in New York, and you are right, it is currently an European person who handles the incoming customer service requests. So it is an European, based in Manhattan, who is handling all the incoming requests at this time.
In order to process your request today, could you please send an email to: customerservice@godream.com so that we can examine your request in more detail.

I look forward to hearing from you,

The Go Dream Team

Classificada 1 em 5 estrelas

SCAM

SCAM. There are no partners in most of the experiences. I thought purchasing it would show where to use the voucher, but it does not.
Now I have a credit to use over nothing.

7 de agosto de 2021
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hello Bianca,

Our activity is still strongly impacted by the covid crisis. We have completely redesigned our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is still working on the last ones. The issues you describe was identified 1 week ago, which means that it is now fixed.

Did you receive my email of August 11? If so, could you please reply with what you would like to do?

Best,

Go Dream support

Classificada 1 em 5 estrelas

This is a complete scam

This is a complete scam. You can't register the gift card. You can't get a response via email (just an automated response that says their system and phone lines will be down for 10 days and to try back). I called and the phone is a loop that never goes anywhere. I have contacted my lawyer to begin legal proceedings. I have also contacted The Better Business Bureau and Amazon, which is where I made the purchase. Amazon has responded that they will look into it.

8 de junho de 2021
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hello Patricia,

We have completely redesigned our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is still working on the last ones. The issues you describe was identified 1 week ago, which means that it is now fixed.

In order to process your request in priority, could you please send an email to: customerservice@godream.com so that we can examine your request in more detail.

I look forward to hearing from you,

The Go Dream Team

Classificada 1 em 5 estrelas

The website won’t allow me to register

The website won’t allow me to register. I emailed but they never reply. Similar experience to others on this board.

25 de maio de 2021
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hello Patricia,

We have completely redesigned our website, which caused some bugs. 90% of the bugs are now fixed and our IT department is still working on the last ones. The issues you describe was identified is now fixed.

In order to process your request in priority, could you please send an email to: customerservice@godream.com so that we can examine your request in more detail.

I look forward to hearing from you,

The Go Dream Team

Classificada 1 em 5 estrelas

Unfortunately this experience has been…

Unfortunately this experience has been terrible. I’ve tried calling multiple times and no answer. I send emails but they take so long to answers. I’ve tried to schedule my trip but no one is helping me

5 de março de 2021
Classificada 3 em 5 estrelas

I received a go dream gift card for…

I received a go dream gift card for Christmas. I was able to change the restaurant that it was used at. I followed all the instructions on the website and it told me to bring the papers they sent me to yardhouse (the restaurant). Once we finished our meal we tried to use the vouchers. Not only had the employees never heard of go dream, the vouchers did not scan in their system. I received a phone call from a go dream representative and he helped to fix the situation. They are not able to give you codes online for national brands yet. He was able to send me a gift card in my email that i am able to use now. The way to redeem gifts from them is a bit clunky right now but they seem to be working out the kinks so that it doesn't happen to many more people.

31 de dezembro de 2020
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Customer,

thank you for your review and feedback :-)

I am sorry to hear that you had a hard time finding out how to redeem your giftcard, but I am glad to hear that we could help you in the end.

We appreciate your feedback as it is helpful in our continued efforts in creating great experiences for our customers.

Kind regards,

Julie
Customer care

Classificada 4 em 5 estrelas

Hurtig hjælp

Fik en gave jeg ikke kunne aktivere, men “kunde-omsorg” hjalp hurtigt.

Synes dog stadig at hele systemet omkring disse gaver er meget omstændeligt.

26 de julho de 2020
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hej Mogens

Tak for din anmeldelse.

Jeg kan se min kollega har hjulpet dig allerede torsdag morgen. Har du tjekket om, hans mail skulle være landet i dit spam filter.

Hvis det er tilfældet, vil du måske revurdere din ene stjerne her.

Ellers hører vi meget gerne fra dig på info@godream.com eller på tlf. 88776400

Du ønskes en god dag.

Hilsen Heidi
Kundeomsorg

Classificada 2 em 5 estrelas

Not user friendly

You have to redeem the gift card on their website which sends you through an endless loop. After many unsuccessful attempts to redeem, customer service responded with an e-mailed gift card. However, it did not work with the vendor because of a zero balance and created somewhat of an embarrassment. Customer service did reissue a gift card with the correct balance.

23 de fevereiro de 2020
Classificada 5 em 5 estrelas

best gift when you don’t know what to gift

It was so easy to find want I want and easy to pay. I loved it. It was the best way to give something to people who i new they could afford material things so give them a experience like them too much.

8 de janeiro de 2020
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Kære kunde,

Tak for din anmeldelse og stjernerne - Det sætter vi pris på. :)

Du ønskes en god dag.

Hilsen Troels
Kundeomsorg

Classificada 1 em 5 estrelas

Go Dream keeps your money if you don't redeem the gift card in time!

By reading other reviews of Go Dream here at TrustPilot I realize that I am not the only one who find Go Dream's business practice deeply problematic.

On 26th December 2018, we received a cinema gift card from Go Dream worth DKK 299 (about EUR 40).
We tried to activate it just one year after on 25th December 2019, to find that the 12-month expiry date of the gift card was from the date of purchase.

We have no idea when before 26th December 2018 the gift card was purchased, but it was probably about 1 month before.
This means we received a gift card only with about 11 months validity thus already expired around November 2019.

We contacted Go Dream to inquire if this could really be true which they confirmed.

Using this practice Go Dream can put the DKK 299 directly in their pockets with 100% profit.

In my opinion this is highly critisisable way of doing business.

I would definitely warn you to purchase any gift cards with Go Dream!

30 de dezembro de 2019
Opinião espontânea
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hej Kristian,

Thank you for your review.

I am sorry to hear that you have an expired giftcard. That is never a good experience!

If we are contacted within the validity period of a giftcard, we can prolong the validity period. However, we can't do that if the giftcard has already expired.
On all of our boxes the general valdity of 1-2 years is stated, and that you can activate it on our website to see the specific validity date.

I am sorry for letting you know that we can't help you with your expired giftcard though.

Best regards
Troels

Classificada 5 em 5 estrelas

Wide range of experiential gifts

Go Dream had a wide range of experiential gifts, with something available for nearly every price range. The buying experience was very easy, and I appreciate that there were no hidden fees when I went to check out. Would definitely use again.

17 de dezembro de 2019
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Hi Nicole

Thanks for the great review.

I'm glad to hear that you like our concept.

I hope you get some good experiences too.

Eventful Greatings

Helle
Go Dream

Classificada 5 em 5 estrelas

It was a great experience dealing with…

It was a great experience dealing with godream.com I will use it again when I am looking for a special gift THANK you Antoinette Lack

14 de dezembro de 2019
logótipo da Wonderbox USA

Resposta da Wonderbox USA

Thank's Antionette, we are thrilled that you enjoyed your experience and hope you will come back the next time you are buying a gift!

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