Wooden Street Opiniões 

I am from Hyderabad,The Quality seems to be ok but very bad at Delivery, They say that Production is not on par woth demand and masters in delivering at their ease ..You pay money upfront and they take 45 days for delivery but will be promised in 15 days and then your fight begins in following where ypu would be receiving in bits and pieces.Very very unfriendly policies and impossible of customer retentionship.

They promised delivery within 4 days but never did. I tried calling the local guy as well as a guy from HO who do not respond to messages or pick up the phone. With a great difficulty spoke to a person who says it is ready in Jodhpur and will take 8 days to reach Bangalore and then to my home. I aske for cancellation but they refuse. AVOID

They are experts in making fools of customers. I ordered a study table on April 27th, was supposed to be delivered by May 5th. Okay, can do with that. First, except taking your money, they will never send a message or update, ever. On checking on may 5th on their website, my order is at the local warehouse since May 3rd. Okay, so far so good. No product all day, and the next day and the next. So I resort to reaching out to customer care and they are rained to be parrots. I feel for them. Also, it is extremely difficult to cancel an order, if even possible. I don't want to go to court for a relatively small order, so making others aware. Stay away from this company, folks, just get down to your local store.

I recently bought Wall partition; installation equipment was totally missing and had a hard time installing product.
Also, on the website it's honey finish wood color but I received dark yellow color product looking awkward- all my 20K money got wasted- This is bad, please don't buy here.

Placed order for an item its been over a month have not yet received my order. No response from customer service, regarding the order or cancellation. Stay away from buying from this company it's a scam.

Order ID 857598 - placed order for Lorraine Dress Table Rs.15899. The product arrived with a defective part. The carpenter who came to install it raised an issue and left. 4 weeks since, the uninstalled table parts are lying around. Having paid for the product, we have to bear the brunt of poor quality. That one piece is now being remanufactured and will be shipped after which the carpenter has to come to install. Very unpleasant.

Defective product with acute termite infestation vide order id 868852 has bern delivered. No resolution is being provided even they are saying that no carpenter is available to check the defective product. Extremely bad experience. Instead of acknowledging that they have provided a defective product and replacing it, they are doing all within their purview to deny the right of a consumer who has reposed faith in them by purchasing their product. Feeling cheated. Arvind, 7023300222

Order after a month also still not delivered. Bad customer service

Store Sales person tell false information about the product, especially on products that is not kept on display they gave commitment for 20 days delivery and ended up delivering around 40 days. and the wooden cot came defective, this after claiming they have QA and that's why the delay, their customer support is one of the worst thing , they donor commit on anything they say. i strictly warn you from purchasing here unless you want to sleep on floor for 1 month

Scam, sell inferior termite infested wooden articles. They expect people to report termite infestation in 72 hours something that can only be detected months and weeks later.

Their customer service is also rude and abusive.

Be cautious when buying products from WoodenStreet. They delivered a damaged product and claimed it would take a month to provide the replacement part. When I requested a refund, they promised to process it within 6 days, or they would refund my money. However, they haven’t responded to my emails, and when I called customer care, they told me that they won’t refund my money under any circumstances. Think twice before purchasing from WoodenStreet!

I paid about 1.12 lakh inr for a bed, sofa and 2 chairs. I received a defective bed, I informed store, they said a carpenter will come and take a look to fix it. There was no sign of carpenter and escaping my call. Iam planning to return the items.

If you are buying from wooden street directly, Don’t. They will send you defective products and late as well. Then they will ask you if you want the defective part to be remanufactured and then that comes late and then the person who will be installing the product will come late and without informing you. If you are not available at that moment, too bad, now you have to pay extra for installation or wait for the 3rd party installation.
I bought a simple chest of drawers on 3rd December and it is 28th today. They sent me broken parts and now have finally started to remanufacture the parts. I raised a ticket with them on the 19th for the broken piece with photos. That is their speed.
I have mailed them 30+ times and called then 6 times. Never received a call back.
They are not the kind of people who delivers for your money.
Btw no refund for any situation. OBVIOUSLY.

Brand is least bothered to ensure order has been delivered. Whenever the issue is raised that my order has not arrived, the customer care simply provides a complaint ticket number. After waiting for few days when we contact, the same ticket number is provided. No effort would have been made to resolve the issue. Hope they get their delivery partners sorted. Nightmare experience in store for customers.

Worst furniture brand in India.
Purchased 2 wardrobes almost 6 weeks ago.. no sign of installation.

Order #745266

They dont respond to emails or calls or chat support.

Dont buy from them!

I had ordered a Petlin Sheesham Wood Coffee Table with 2 Seating Stools(Walnut Finish) on 29 May 2024, Order Id #650233.

The product was delivered 1 Month later on 26th June 2024. Thereafter, in October 2024(just 4 months later), the stand of one of the stools had come off and I called Wooden Street to convey the same so that it can be repaired under warranty. Imagine the quality of the product which couldn't stand on its feet for even 4 months.

A ticket for the same was logged on 30th October 2024, Ticket No. 279280. After that it took 10 days and constant follow-up from my side post which Wooden Street got the faulty product picked up after 10 days on 10th November 2024. Since, then I have been constantly following up on when would the repaired product be delivered, but its been 20 days now and there is no update and the Wooden STreet fails to give me an update in spite of following up through multiple emails and phone calls.

PRELIM LEGAL NOTICE FOR DELIVERY OF DEFECTIVE ITEM ORDER ON 31 OCT 2024 AND INITIATION OF POLICE FIR :Order ID - #749593 , IMMEDIATE REPLACEMENT REQUIRED

Refer to Order Details (Cambrey 6 Seater Cushioned Dining Set With Bench (Honey Finish) Order id : 749593 / 10 delivered by wooden street pathetic delivery personnel today on 31 Oct 2024 around 12 pm WHEREIN the product delivered was found with defects which were shown to the delivery boy and endorsed by the owner in the invoice receipt. Find attached images and pdf file.

Defective product details endorsed in invoice copy by owner.Check and read properly.

Defective Product -

1. Table wood chipped off.

2. Chairs top left and right side wood cracked

3. Bench upholstery misalignment and ill fitted


Your delivery boy has done forgery by doing digital signature of owner on his mobile app for which a Police FIR under relevant CrPC for forgery shall be lodged.



Wooden Street is give 24 hours notice to replace the complete set failing which legal action and police FIR will be lodged without prejudice and with costs for harassment to customer, forgery, frauding with delivery of defective product.



It is pathetic to mention here that wooden street has worst management team who failed to ensure quality checks before delivery inspite of clear mention of the same disseminated vide email dt 22 Oct.



Sd/*********

Payal Kalyani

SNAPSHOTS ATTACHED

Police notice under issuance

My ordeal began when I ordered a King Size Bed against Order ID: #716420 on 7th Sep 2024. First, there were delivery issues. Then I received a damaged product. No installation support. I had to arrange for my carpenter to install the bed. The instructions/drawings that came with the product were all wrong. Assured me a refund for carpenter charges of Rs. 1200/-. Says the same was processed on 15-10-2024. Till this moment(20:43Hrs, 28-10-2024), the amount has not been credited into my account. More than 10 calls, 12 tickets, and 25 emails notwithstanding, I have neither received the replacement for the damaged part, nor the refund for carpenter charges. These guys are pure thugs. Just avoid WoodenStreet, Pepperfry is far far better in all respects.

I would give -100 if it was possible here. posting my issue that is posted on Facebook. they shamelessly remove comments that do not suit them. Never ever buy from these fraudsters.
@ wooden street, stop removing posts from customer that give genuine feedback. Respond to the issue, rather than hiding posts. After more than 6 months of placing an order for a lounge chair , 2 replacement requests 40+ emails and countless calls to your service desk... the chair never got delivered per specifications. Now chasing your customer service desk for a refund for last 3 weeks getting the same answer every time, that the person in the accounts department is not reachable we will call back in 24 hours but no call or email ever comes. It is ridiculous the way you are taking your customers for granted and ripping them off money. Can you please look into the issue and provide a resolution ASAP? Order ID: 661927