Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Shop Online for Fire Pits, Gas Log Sets, Chimney Supplies, Fireplace Accessories & Much More at Woodlanddirect.com. Call now 1-800-919-1904 to talk our professionals.
West Star Drive 13287, 48315, Shelby charter Township, Estados Unidos da América
Received a fireplace with a rip in the screen. since I didn't notice until after 5 days they refused to assist or even point me in the right direction for a replacement part. Horrible experience.
Nothing but problems and delayed responses from customer support.
We purchased a 36" Direct Vent Fireplace - got it installed...then problems started to appear..
1. We ordered a 8 piece log set .. and they sent a 6 piece log set and the main log set was broken. I have tried working with the warranty department ..of which they sent the logs ..but was always broken upon receipt. I had to keep asking them to send new logs .. and only after the 4th attempt .. were they able to not only send the right logs ..but they came in tact (unbroken).
2. As part of the log set, it should have included Ember rocks which glow under the rocks... even after then sending the logs 4 times .. not once did they include the ember rock kit that should have gone with the order. They kept sending the soft embers which was NOT on my order.
3. Once we had the fireplace started .. it was starving for oxygen. We had the installer check the fireplace and had no blockages with venting. Apparently the fireplace needed a different outside vent which was never mentioned when we first bought the fireplace - and now even during a cold winter blast .. we have the fireplace installed .. but unable to turn it on because we are waiting on WoodLand Direct to get back to us.
Horrible Experience!!
Excellent customer service.
I highly recommend Woodland Direct. They have excellent customer service. Their products are of high quality and look great. We are extremely satisfied with everything we have purchased from them. They make getting the right product very easy. Nathan is one of my favorite vendor representatives. He is helpful and knowledgeable.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.
