Beautiful panels 😍 very good quality we ordered the oak but was to light for us so went for the antique oak and looks fantastic. Spoken to customer service to order another panel managed to organis... Ver mais
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Leia as opiniões dos outros
Didn’t have all the samples I ordered in stock so refunded me for it then sent me extra samples. Excellent communication including a little explanation letter with the samples. Thank you guys. As s... Ver mais
A empresa respondeu
This is my second order after being impressed with the quality of the product first time around. The ordering experience was simple and straightforward and the products are received well package... Ver mais
Excellent customer service. Good telephone experience when I had questions before I ordered two 2400 x 600 white on white accoustic panels online. The order online was simple. Delivery arrived as prom... Ver mais
Informações sobre a empresa
Escrito pela empresa
Our elegant Acoustic Slat Wood Wall Panelling range is ideal for both residential and commercial settings, delivering a sleek, modern aesthetic with the added advantage of sound dampening. The panels offer a straightforward and effortless installation and are constructed from sustainable recycled materials, with free UK mainland delivery. Perfect for any interior space, the panels create a visually attractive wall covering and reduce sound reverberation.
Informações de contacto
Bizspace business Park, B11 2AL, Tysley, Reino Unido
- 01213878717
- hello@woodpanelco.co.uk
- woodpanelco.co.uk
4,6
Excelente
142 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast and efficient service
Fast and efficient service, quick delivery and good product
27 de novembro de 2023
Gaps in panels - Never resolved the issue despite numerouse emails
Bought these panels - but when fitted the gaps at the joins were not the same as normal gap widths so was very visible. When i got in touch they eventually offered to replace if i removed them - despite numerous email after that i never heard back.
8 de setembro de 2023
Opinião espontânea
Resposta da Wood Panel Co
Thank you for reaching out. We've had multiple discussions with you to address the issue you encountered. Although you reached out to us two months after your panel purchase and the images suggested an incorrect installation, well beyond the 28-day return policy, we still committed to sending replacements to resolve the situation.
Easy to install and looks great!
This company go above and beyond to ensure you have a great experience. I sent a query via fb at 10pm and had an immediate helpful reply. I purchased the Oak with black felt panelling and it arrived super quickly and looks and feels very high quality. The owner was super helpful and offered support from purchase through to installation. My one gripe is that I wish the felt was shorter on the end side so that the panels could tesselate better but this could be resolved by trimming the excess with sharp scissors. Very pleased with purchase.
1 de novembro de 2023
Opinião espontânea
Very good product and service all the…
Very good product and service all the way through
30 de outubro de 2023
really bad customer service
really bad customer service, not responding to my return
5 de outubro de 2023
Resposta da Wood Panel Co
Hello
We aim to respond to emails the same day and are always available on the phone.
fantastic wood panel
Great company, fast delivery and a good quality product that was easy to fit.
18 de setembro de 2023
Resposta da Wood Panel Co
Thanks so much for taking the time to write us a review, it means the world as a small business!
Good product, speedy delivery
The finished product looks very good in the entrance to our home.
29 de junho de 2023
Great product and excellent service
25 de setembro de 2023
Resposta da Wood Panel Co
Hi Katie,
Thank you so much for taking the time to leave us a review. We are pleased you had a great experience with us. If you'd like to share any photos of your project then we would love to see them! Please get in touch at hello@woodpanelco.co.uk
Thank you, Jodie
Resposta da Wood Panel Co
Hi Simon,
Thank you for leaving us a five star review! We appreciate your time and we are thrilled you had a great experience and are pleased with the results! If you'd like to share any photos or videos of your project for our social media pages then please get in touch. We would love to hear from you!
Thank you, Jodie
hello@woodpanelco.co.uk
Resposta da Wood Panel Co
Hi Michaela,
Thank you for leaving us a 5 star review! We are pleased you had a good experience with us and you are very happy with the results of your project! If you'd like to share any photos or videos then please do get in touch as we would love to feature them on our social media pages.
Kind Regards, Jodie
hello@woodpanelco.co.uk
Ordered in the morning
Ordered in the morning, delivered early afternoon, brilliant service and really nice panels
18 de setembro de 2023
Resposta da Wood Panel Co
Hi Chris,
Thank you for taking the time to leave us a five star review! We are pleased you are happy with the quality and fast delivery of our panels!
We love to see our panels in our customers homes. If you'd like to share any photos or videos of your project then please get in touch. We'd love to hear from you!
Kind regards,
Jodie
hello@woodpanelco.co.uk
Great product customer service
I was very pleased with my panelling and great quality. However, it was stuck in a depot for over a week which was frustrating but on speaking to the supplier they were also disappointed I hadn’t yet received it and was willing to go and pick it up from the depot for me which I thought was fantastic. Anyhow, after speaking with the courier service they delivered it the next day. Apart from the courier service I am very impressed with my purchase and the company. Will definitely order from here again.
15 de agosto de 2023
Resposta da Wood Panel Co
Hi Jackie,
Thank you so much for taking the time to leave us a 5 star review and for being so understanding! Occasionally problems arise that are out of our control but we will always do our best to rectify them! We hope you are pleased with your finished result! Thank you once again for taking the time to leave us an honest review. It is appreciated!
If you'd like to share any photos or videos of your project for our social media pages then please get in touch as we love to feature our customers work as inspiration to others!
Kind regards,
Jodie
hello@woodpanelco.co.uk
Great quality
Great quality, fast delivery the driver put the panels where I wanted them. Very happy with our purchase.
13 de agosto de 2023
Resposta da Wood Panel Co
Hi Jason,
Thank you for leaving us a review! We are pleased you enjoyed your experience with us and we appreciate the time you have taken to give us your feedback!
If you'd like to share any photos of your project then please get in touch as we love to see your finished result!
Kind Regards, Jodie
Hello@woodpanelco.co.uk
Fast efficient service
13 de agosto de 2023
Resposta da Wood Panel Co
Hi Christine,
Thank you for taking the time to leave us a five star review! We appreciate your feedback and we 'wood' love to see you shop with us again!
If you'd like to share any photos or videos of your finished result then please get in touch as we would love to see them!
Kind regards,
Jodie
hello@woodpanelco.co.uk
Resposta da Wood Panel Co
Hi Catherine,
Thank you for taking the time to leave us a review! We appreciate the time you have taken to leave us your feedback! We are pleased you had excellent customer service and we hope to see you shopping with us again soon.
If you'd like to share any photos of your project thenb please get in touch as we would love to hear from you.
Kind regards,
Jodie
hello@woodpanelco.co.uk
Lovely quick response
26 de julho de 2023
Resposta da Wood Panel Co
Hi Catherine,
Thank you for leaving us a five star review. We appreciate the time you have taken to leave us your feedback.
If you'd like to send us any photos of your project then please get in touch as we would love to see them!
Kind regards,
Jodie
Hello@woodpanelco.co.uk
Super fast delivery and great customer…
Super fast delivery and great customer service
17 de julho de 2023
Resposta da Wood Panel Co
Hi Mrs Munkley,
Thank you so much for leaving us a five star review! We are pleased you were satisfied with the customer service and fast delivery we offer! We hope to see you shopping with us again soon.
Kind regards,
Jodie
hello@woodpanelco.co.uk
I ordered smoked oak colour but the…
I ordered smoked oak colour but the first wood panel didn’t have the oak wood colour. It was much lighter. I thought at that price someone would have quality checked it. Disappointed.
17 de julho de 2023
The product ordered looked completely…
The product ordered looked completely different from that displayed on screen at the point of sale.
I appreciate they can send out samples however there should not be any real difference looking at Rustic Oak when you receive what can only be described as Pine....
I brought this up with the company and was told I would need to send back the panels at my own expense for a refund despite asking for a collection when I had placed a second order for a shade darker of panels.
Won't be ordering or using for future customer or DIY projects.
7 de junho de 2023
Opinião espontânea
Resposta da Wood Panel Co
Hi Charlie,
Thank you for taking the time to leave us a review. We are sorry you have not been satisfied with the service you have received.
We would always advise ordering a sample before placing an order so that you feel confident with your choice. Our veneers are made from real wood so natural colour variations may occur. We accept returns if you change your mind but, as stated in our terms and conditions, we do not cover the cost of return shipping if you have decided you do not like the product.
We are more than happy to send out a new shade to you but we will need the original product returned to us first. Please contact us so we can discuss this further.
Kind regards,
Jodie
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