Ordered a Ledbury oak larder unit which was delivered quickly and efficiently. The larder unit is a beautiful piece of furniture...well made, spacious interior, fits a huge amount of kitchen paraphena... Ver mais
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Leia as opiniões dos outros
We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Ver mais
Ordered 2 new sofas with Sam in the Dorchester shop who was extremely helpful. There was an issue with the order from Parker knoll and Sam and the team at Dorchester could not have done more to resolv... Ver mais
Great customer service friendly and helpful made me feel positive and at ease Delivery was on time George/Macaulay kind and helpful and respectful Good quality furniture and highly recommended... Ver mais
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Loja de móveis de jardim
- Loja de móveis para cozinha
- Loja de móveis rústicos
Escrito pela empresa
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Informações de contacto
High East Street 34-35, DT1 1HN, Dorchester, Reino Unido
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Excelente
3 mil opiniões
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Respondeu a 88% das suas opiniões negativas
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Good local company
We have used Woods in the past and always received good service. This time was no exception. Staff helpful and friendly. Delivery on time, furniture unpacked, and packing materials taken away, which is always helpful. A good local firm, and well worth supporting.
5 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Susan,
Thank you for your continued support and for taking the time to leave such a lovely review.
We're delighted to hear that you've consistently received good service from us and that our team was helpful and friendly throughout your recent purchase. It's great to know that the delivery went smoothly and that our delivery team could assist by unpacking your furniture and removing the packaging for you.
As a local independent business, your support means a great deal to us. We truly appreciate your kind words and look forward to serving you again in the future.
Thank you,
Emma-Louise ,
The Woods Team
Super-slick service
Fantastic service from Eliza. Phoned about some bar stools on the Monday, pictures allowing me to colour-match sent right away. Paid same day and items delivered within 48 hours. Very efficient, courteous and items were perfect, all at a very fair price. Would use again.
18 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Dr Andrew Mann,
Thank you for your wonderful review. We're delighted to hear that Eliza was able to help you find the perfect bar stools and provide the information you needed to confidently colour-match them.
It's great to know that the ordering and delivery process was smooth and efficient, and that you were pleased with both the quality of the items and the value for money.
We really appreciate your kind words and your recommendation. We look forward to helping you again in the future.
Thank you
Emma-Louise,
The Woods Team
Excellent customer service
Excellent customer service, kept informed of when delivery would take place even giving us a one hour notice of arrival, absolutely love our corner dining chair. Would use this company again. Even called a few days later to see if everything was to our satisfaction.
28 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi
Thank you for your kind review, I'm really glad that you love your corner chair and that the one hour pre-delivery call was helpful.
We hope that you will enjoy your corner chair for many years to come.
Kind regards
Paul
The Woods Team
The company are great
The company are great, let down by their couriers but really friendly, answered the phone and did all they could. Lovely product, easy to put together. Very pleased.
28 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Gabrielle
Thank you for your review, I'm really sorry to see that you were disappointed with the delivery service, but really pleased that you love your new furniture, that it was easy to assemble, and that you are really happy with it.
We hope to see you again in the future!
Kind regards
Paul
The Woods Team
3 consecutive damaged orders
I ordered a bench. It arrived in damaged packaging, obvious knife cuts on the end. The bench was damaged but I agreed to pack it up and send back for a replacement. Replacement arrived, packaging was even more damaged, bench was damaged. I agreed to send back if a different courier was used. This was agreed. Third bench arrived, damaged packaging, the bench was damaged, but same courier was used much to my frustration. I needed the bench for an event at home. I contacted the company again and said that I would keep the bench if they could give me a significant discount for all my inconvenience. In truth I asked for them to give it to me, but of course this was rejected and they offered a 17% discount, just covering their postage. I said that as l needed a bench, that I would repair it, but advised that they give me a better discount given the poor experience and inconvenience. This was rejected. So…absolutely no interest in the customer’s journey, just covering themselves.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello KI
Thank you for your review.
I am really sorry to see that your experience with us was not as we would have hoped and can only apologise sincerely for the chain of events that you have experienced.
While we made every effort to request that a different courier was used for the delivery of your third bench, unfortunately this was not possible on this occasion.
Kind regards
Emma Louise
The Woods Team
Andy and Mark from the delivery team…
Andy and Mark from the delivery team professionally delivered our furniture. They were prompt, respectful and courteous.
27 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Ian
Thank you for your kind review.
I have passed your comment onto Andy and Mark and they are really pleased that they could help you with your new furniture.
We hope you continue to enjoy your furniture for many years to come.
Kind regards
Paul
The Woods Team
Office Chair
I had my eye on this chair for sometime, I bought it and it was delivered in a few days and it is everything I wanted it to be. It is beautifully made and the tan leather is gorgeous, cracking product from an excellent company, Woods even called a few days later to see if everything was ok with the chair and delivery. Very Pleased
14 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Mr Fish
Thank you for posting your review, I am really pleased to see that you are happy with your new office chair and that you have enjoyed your experience with us.
I hope you continue to enjoy your chair in comfort for years to come.
Kind Regards
Paul
The Woods Team
We were made to feel very welcome by…
We were made to feel very welcome by Sam who was friendly and helpful. He was knowledgeable about the choices available which made decision making that much more straightforward.
27 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Mr Lloyd-Jones
Thank you for your kind review, I have passed on your feedback to Sam who was really pleased to be able to provide the advice for you to make your decision.
We hope to see you again soon!
Kind regards
Paul
The Woods Team
Great service
Friendly and helpful staff at the store
Well communicated delivery details
Product in good condition
8 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Poppy
Thank you for coming into the store and making your purchase. We were more than happy to help you with your order and really appreciate the review!
Kind regards
Paul
The Woods Team
Fantastic work from the woods delivery…
Fantastic work from the woods delivery team. Andy and Mark are absolute stars. They delivered my sofas on an extremely hot day. They were so respectful and professional. I can say my experience with woods was very good, thank you all very much.😃👍
27 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Lewis
Thank you for your kind review.
I have passed your feedback onto Andy and Mark who were more than happy to help you with your new sofas.
We hope you enjoy your new furniture in comfort for years to come and hope to see you again soon!
Kind regards
Paul
The Woods Team
Top Drawer Service
The experience from purchase to delivery was top notch. Making it even more positive were the drivers Andy and Mark who assembled and most importantly took the rubbish.
They were courteous, professional and efficient. Look forward to buying more things.
27 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Janelle
Thank you for your kind review, I'm really pleased to see you have thoroughly enjoyed your experience with us here at Woods.
I have passed your feedback on to Andy and Mark and they are really glad they could help put your new furniture together and take your packaging away for recycling!
We hope to see you again soon.
Kind regards
Paul
The Woods Team
Kelly was great
Kelly was great and helped us choose the item we wanted. She is very knowledgeable about the products and the services woods provide. The furniture we purchased is exactly what we want and the build quality is great. Collection from the warehouse was also very easy and was available very fast.
1 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Sarah and Louis
Thank you for your lovely review.
It's really good to hear that you are so happy with your experience with us and with the quality of your items!
I have passed your kind words on to Kelly and the Warehouse Team who were really pleased to have been able to help you with your new furniture purchase.
Kind regards
Paul
The Woods Team
Excellent service from the ordering to delivery.
Excellent service from the ordering process right through to delivery. We were kept informed of progress and given a delivery time estimate which was accurate almost to the minute! Dylan and Mark, the delivery team couldn’t have been more polite and helpful.
Our garden furniture, although yet to be used, looks high quality and all we could have hoped for.
20 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Paul,
Thank you for your fantastic review.
We’re delighted to hear that you received excellent service from ordering through to delivery, and that our updates and delivery timing met your expectations so accurately.
Dylan and Mark will be very pleased to hear your kind comments about their polite and helpful service. We’re also glad that your new garden furniture looks just as you hoped and that you’re happy with the quality.
Thank you again for choosing Woods Furniture, and we hope you enjoy it for many seasons to come.
Emma-Louise, The Woods Team
Excellent service from the Woods…
Excellent service from the Woods Furniture delivery team, Andy and Jake, who delivered my mattress and dining room table. They were both helpful and friendly throughout. They very kindly assembled the legs on the dining table for me, which was greatly appreciated. Everything was delivered carefully and professionally, and they made the whole experience very easy and stress-free. A real credit to Woods Furniture — thank you both!
12 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Tracy,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Andy and Jake provided such excellent service and made your delivery experience easy and stress-free. We’ll be sure to pass on your kind comments to them; they’ll really appreciate it.
It’s great to know everything was delivered carefully and that the extra help assembling your dining table was appreciated.
Thank you again for choosing Woods Furniture, and we hope you enjoy your new furniture and mattress.
Emma-Louise, The Woods Team
I found Pete to be very helpful and…
I found Pete to be very helpful and knowledgeable about the furniture in the store. I collected the furniture from the Woods warehouse and the sideboard was perfect. It is a nice quality and was easy to assemble.
9 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Jane,
Thank you for your lovely review.
We’re so pleased to hear that Pete was helpful and knowledgeable during your visit, and that you were happy with your sideboard. It’s great to know the collection process went smoothly and that the furniture was easy to assemble.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come.
Emma-Louise, The Woods Team
Horrendous treatment
I ordered and commenced payment of a hardy high and low bench with a marble table. It should have arrived in perfect condition however all the boxes were badly damaged. The delivery guys took photos upon collection of the items in the warehouse showing the damage had happened before they uplifted them to bring to mine. Items were delivered on the 9th of April. The company were notified at this point for what good it did. I was firmly told to not reject delivery! Who told me there was very little chance that the items were damaged just the boxes so just enjoy. The furniture was damaged and I was even told to try putting the damaged legs in a vice to straighten it out! At that point instead of making do with the ripped, bent, damaged items - just take them all back I want a full refund. It took them until 29th April to collect the items - Hugh boxes just left there for me to not be able to remove them. They were collected and went to Castleford, into another courier and then onto another courier. Before they arrived 13/14th May back to woods in Dorset! They were assessed and then my refund was returned to me on 19th May.
However, throughout the whole process female head of support, was inconsistent in her statements, changed the goal posts of processes and my consumer rights. She even told me I was wrong after quoting Citizens Advice information. The consumer rights states it’s 14 calendar days not 14 working days. The Trading standards and action fraud are involved. As the actions of female head of support is not correct nor is she compassionate or understanding.
Horrific experience of treatment my order was over a £1000+ and anyone with damaged items will have a fight on their hands as the policy on their website does not corroborate with the actions of Head of Support!
20 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Miss A,
We are sorry to hear that you were dissatisfied with your experience and would like to clarify the timeline of events regarding your order and return.
Having reviewed the records for this order, we can confirm that the delivery was completed on 15/04/2026. As such, we were unable to locate any contact from 09/04/2026 relating to this order, as referenced in your review.
You first contacted us on 15/04/2026 to advise that the outer packaging of your delivery had arrived damaged. At that stage, our customer support team provided a service request form so we could gather the necessary information and investigate the matter fully. Images and further details of the damage were supplied later that evening and on 16/04/2026, including concerns relating to multiple items and your preferred resolutions.
Between 15/04/2026 and 24/04/2026, our team remained in communication with you to fully investigate the reported issues and work towards a suitable resolution. During this period, we discussed several available options with you, including replacement parts for the table, goodwill gestures should you wish to retain any items, and the option of a full collection and refund for the order.
On 22/04/2026, within four working days of receiving the full details and imagery, we formally responded with the proposed resolutions available. Following further discussions, we increased the goodwill offer and, once you confirmed that your preferred resolution was a full refund, we immediately arranged collection with our logistics partner at the earliest available date.
Collection was confirmed on 24/04/2026 and completed on 29/04/2026. Once the items had been returned through the courier network and received back into our warehouse, your refund was processed on 13/05/2026.
While we appreciate that this experience did not meet your expectations, we would respectfully note that we worked throughout the process to investigate the concerns raised, provide multiple resolution options, arrange collection promptly once your preferred outcome was confirmed, and complete the refund following return of the goods.
Customer feedback is important to us, and we continue to review all areas to improve the experience we provide.
The Woods Team
We had a very good experience buying a sofa
We had a very good experience buying a sofa at Woods recently. We found a sofa on a very generous offer that we liked very much. We were promptly given relevant information about the sofa by Eliza who then took our order. It was a speedy and smooth process. Delivery was on the day we identified and although Mark and Jake were a little late on delivery due to a rogue satnav they were helpful and courteous and put the furniture together quickly. We are delighted with the quality of the sofa, the value for money and the excellent service. Alan H, Isle of Purbeck
15 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Alan,
Thank you so much for your wonderful review.
We are delighted to hear that you had such a positive experience with us and that you are pleased with both your new sofa and the service received throughout the process. It is great to know that Eliza was able to provide all the information you needed and make the ordering process smooth and straightforward.
We will also be sure to pass your kind comments on to Mark and Jake. Despite the satnav issues, we are pleased they were able to deliver and assemble your furniture efficiently whilst providing helpful and courteous service.
Thank you again for choosing Woods and for taking the time to share your experience. We hope you enjoy your new sofa for many years to come.
The Woods Team
Great Product delivered on time…
Great Product delivered on time courteously. I've never sat in a more comfortable chair which is also a pleasing piece of furniture.
19 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Mr Baker,
Thank you for your lovely feedback.
We are delighted to hear that you are so pleased with your new chair and that it was delivered on time and courteously. There is nothing better than hearing that a piece of furniture is not only beautiful but exceptionally comfortable too.
Thank you again for choosing Woods and for taking the time to share your experience. We hope you enjoy your chair for many years to come.
The Woods Team
Lovely table!
We love our new table, beautiful. Description on website was spot on and the product itself is really good quality. Such a shame we don't have a store close by, i would definitely be browsing for further items.
Delivery was quick and efficient.
After service lovely as well,.
7 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Michelle,
Thank you for your wonderful review!
We’re so pleased to hear that you love your new table and that the quality lived up to your expectations. It’s great to know you were happy with both the delivery and after-sales service as well.
We really appreciate your kind comments and your support.
Hopefully, we’ll have the opportunity to help you again in the future, whether online or in-store!
Thank you,
Emma-Louise, the Woods Team
Always helpful & friendly
Always helpful & friendly. Bought quite a lot from them in the last few years and never had a problem with any of their products. My last order was delivered ahead of schedule too.
7 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Charles,
Thank you for your continued support and for taking the time to leave such a lovely review!
We’re delighted to hear you’ve always found our team helpful and friendly, and that you’ve been happy with all of your purchases over the years. It’s also great to know your latest order arrived ahead of schedule.
We truly appreciate your loyalty and look forward to helping you again in the future!
Thank you,
Emma-Louis, the Woods Team
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