We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Ver mais
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Leia as opiniões dos outros
Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Ver mais
What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... Ver mais
We've made multiple purchases from Woods furniture and we have been so impressed with the beautiful, high quality furniture. The first purchased a reclaimed wood bench from the Adelaide Range.... Ver mais
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Loja de móveis de jardim
- Loja de móveis para cozinha
- Loja de móveis rústicos
Escrito pela empresa
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Informações de contacto
High East Street 34-35, DT1 1HN, Dorchester, Reino Unido
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic selection of quality…
Fantastic selection of quality furniture. The team were extremely helpful. Mark and Dillon who delivered our sofas and chair were great, everything put into place and all packaging removed. Thanks guys
9 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Customer
I'm really pleased that your experience with our team here at Woods was so fantastic. Thank you for leaving us a review!
I've passed your kind words on to Mark and Dylan.
Kind regards
Paul
The Woods Team
Good service from start to finish
Good service from start to finish, kept up to date with delivery day. When delivered the old mattress was taken away and the new one installed. They wore overshoes to protect the new carpet.
Thank you we have bought a number of items over the years and you have always been very helpful and competitive.
Mike Shepherd
13 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Mike
Thank you for your kind review. It's great to hear how smoothly everything went for you and that the delivery team took such great care of you!
Thank you.
Paul
The Woods Team
Excellent range of stylish furniture
Excellent range of stylish furniture. Showroom had an excellent range and the Staff were very helpful.
Bespoke order arrived as scheduled and the delivery team were great!
17 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Richard
Thank you so much for your lovely review, it's great to hear how much you enjoyed your visit to us! I'm really pleased to see that the delivery went so well!
Kind regards
Paul
The Woods Team
Well managed expectations / careful delivery
Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the face and looked like a Kardashian. Smooth process all round, time frames managed well, happy to recommend / use this company again.
23 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Peter
Thank you for your kind review, I'm really pleased to hear that your beautiful new Stressless chair delivery went so perfectly for you! I have passed your thanks on to Dylan and we all hope you recover quickly from your sting.
Thank you,
Paul
The Woods Team
Dining corner bench
My dining corner bench was in the sale and such a reasonable price. I placed my order but clicked collection instead of delivery, I w contacted Woods in the evening and had an email back first thing in the morning from Anya. She allowed me to pay the extra fee for delivery and my corner bench was delivered the following week. The whole service was fabulous and the bench is absolutely beautiful.
19 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Sarah
Thank you for your review, I'm glad to hear how well your recent delivery went and how great your corner bench looks in your home! I've passed your kind words on to Anya who has expressed how pleased she was to be able to help!
Thank you,
Paul
The Woods Team
Great customer service
Great customer service. George and Mark were very helpful in delivering and building our furniture. Thank you.
16 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Victoria
Thank you for your review, I'm really pleased to hear that you have received such a wonderful service from George and Mark who were really pleased to have been able to help. We hope you enjoy your new furniture for years to come!
Kind regards
Paul
The Woods Team
The quality of my what I purchased was…
The quality of my what I purchased was excellent. I love the furniture at woods and I am looking forward to purchasing more pieces for my home.
7 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Georgeena
Thank you for your amazing review, I'm really happy to hear how much you love your new furniture and how delighted you are with the quality! We look forward to seeing you again soon!
Thank you,
Paul
The Woods Team
Mark and Dylan were very efficient and…
Mark and Dylan were very efficient and so kind.
22 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Cordelia
Thank you for leaving us a review and for your kind words about Mark and Dylan. I have passed these on to the team and they have both mentioned what a pleasure it was to be able to help with your delivery and installation!
Kind regards
Paul
The Woods Team
Recently bought the most gorgeous sofa…
Recently bought the most gorgeous sofa from Woods. Couldn’t be happier with it. Beverley went the extra mile ensuring we were able to collect the sofa the next day from their warehouse so we had it for our first night in our new home. Highly recommend and will certainly be returning in future!
10 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Rachel
Thank you for your great review, it's good to hear that your beautiful new sofa has brought you so much joy already! I've passed your kind words onto Beverley at our Castlepoint store and she has asked me to mention how much she enjoyed being able to help you with your purchase. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Woods are a great quality store
Woods were so helpful in sourcing a replacement part for my sofa from Italy. They arranged for it to be fitted & when the company fitting it couldn’t take the very large old part away, Woods came round the next day and took it away themselves. A big shout out to Paul for all his help. Woods is a quality store with beautiful furniture & great, helpful staff. I highly recommend them!
13 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Elaine
Thank you for sharing your experience and leaving us such a lovely review. I have passed your thanks on to Paul who really enjoyed being able to help you out with your sofa part and fitting.
We really hope to see you again soon at either our new showroom in Bournemouth or one of our Dorchester stores so we can help you again with your next beautiful furniture experience.
Thank you,
Charlie
The Woods Team
Eric and Mark delivered our dining room…
Eric and Mark delivered our dining room table and chairs, they were so efficient, careful, considerate and just cracked on with putting it all together making sure that everything was perfect. Thank you for the fantastic service.
20 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Alison
Thank you for your kind review. It's great to hear that your delivery and installation experience was so amazing. I have passed your kind words onto Mark and Eric, they have both said how they enjoyed helping you with this and look forward to being able to help you again in the future!
Thank you,
Paul
The Woods Team
Great experience from start to finish
Great experience from start to finish. The chairs are wonderful….. delivered on time by two polite and efficient men. I will definitely use Woods again.
20 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi chfcj123
Thank you for leaving us such a good review, I'm really pleased to see how much you are enjoying your new chairs! We hope to be able to help again soon and that you enjoy your new chairs for years to come!
Thank you,
Paul
The Woods Team
Sennen is an absolutely amazing asset…
Sennen is an absolutely amazing asset to the company. Very articulate in the way he speaks about an item I was interested in. Nothing pushy, nothing overly dramatic in the slightest. Totally natural and very professional. It was because of this guy I bought the coffee table. Delivery was great and professional too. Very happy to recommend Woods’s and will return.
19 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Mark
Thank you for your amazing review, I'm really pleased to hear that you had such a fantastic experience both with Sennen in our new showroom at Castlepoint and with our delivery team. I've thanked Sennen and the team and they are really happy to have been able to deliver this quality of service to you!
We hope to see you again soon!
Kind regards
Paul
The Woods Team
Excellent service from Woods Furniture
Excellent service from Woods Furniture, I received a quality table at a great price. Very happy with my purchase.
1 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Samara
Thank you for your lovely review, I'm glad to hear what an excellent service you received from our team and how much you are enjoying your amazing new table!
Kind regards
Paul
The Woods Team
Thank you to George & Eric this morning…
Thank you to George & Eric this morning for delivering my new furniture! Great service and really appreciate you lifting it up so many stairs!
17 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Georgina
Thank you for your review, I'm really pleased to hear how delighted you are with your new furniture! I have passed your thanks onto George and Eric and they have both said how much they enjoyed helping you out with your delivery and installation.
Thank you,
Paul
The Woods Team
Sofa Delivery
Ordered a sofa , delivery process very efficient and we were kept informed- given a 2 hour window then a 20 minute ‘warning’. Delivery team - George and Mark very polite. Moved an existing sofa to another room, took away all the packaging and the whole process v quick.
16 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Maxine
Thank you for your kind review, I'm really pleased to hear how well your delivery went and how Mark and George were able to help! We're always happy to go the extra mile and we hope you enjoy your sofa for many years to come!
Thank you,
Paul
The Woods Team
Great delivery service from George and…
Great delivery service from George and Mark this afternoon.
1 flight of outside stairs , corridors and a lift to contend with.... easily and swiftly done.
Sofa in place.
Many thanks
16 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Vicki
Thank you for your kind review, It's great to hear how Mark and George were so efficient with their excellent delivery service!
I'm so pleased you love your new sofa and that it looks fantastic in your home!
Kind regards
Paul
The Woods Team
Excellent service
Excellent service. George and Mark were exemplary in delivering our new, very heavy bed. It was a case of musical beds - take the spare room bed, move our current bed into the spare room, then put the new one in place. Hard work, especially in the heat - thank you so much
16 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Dear Consumer
Thank you so much for your glowing review of our delivery and installation service, we're always happy to be able to provide such a great experience! I have passed your kind words on to Mark and George and they have said how pleased they are to have been able to help!
Thank you,
Paul
The Woods Team
Faulty office chair.
We purchased a chair from this company having used them over several years for different things. Although expensive compared to other retailers, we liked to buy locally and support town retailers rather than buy online.
However, the chair was slightly faulty. I contacted them and followed all of directions to resolve the issue. I was told I could return the product provided it was boxed properly and taken back to the outlet. This I did meticulously. I took photos of the process and emailed them. I was then told I would have to reassemble the product and take more photos to show what I had already shown. Many emails and calls later, I have given up, accepted the loss of £179.99 and donated the chair to charity.
Never again.
16 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Dear John
Thank you for your review. We really do appreciate your support and custom. I'm very sorry to hear that on this occasion you felt like this was not the case. I have reviewed the notes regarding the issue with the chair and the additional photos you are referring to were requested so that the issue with the setup of the chair could be identified and resolved for you without any further disruption than was necessary.
Kind regards
Paul
The Woods Team
Excellent advice and help in their…
Excellent advice and help in their castlepoint store by Bev and delivery service of our sofas by Andy and Mark was outstanding.
14 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Maureen
Thank you so much for your review. It's great to hear how you enjoyed your time in store with Bev and that Andy and Mark provided such an outstanding service delivering your new furniture. We hope to be able to welcome you back soon!
Thank you,
Paul
The Woods Team
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