Extremely happy with the panels. They look great, everyone who has been here has commented on them. Not that we put them in for other people, I love the fact we can try different arrangements of thing... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Prompt delivery and good backup service. I had a couple of damaged panels which after I sent in pictures of the damage, I was told I could could have a discount or have them replaced. I opted for the... Ver mais
A empresa respondeu
It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since t... Ver mais
A empresa respondeu
Great Website making ordering very easy. Customer service are very knowledgeable about their products , prompt delivery and quality products with excellent installation guides and advice if required.... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre WoodUpp - United Kingdom
Escrito pela empresa
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Escrito pela empresa
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Informações de contacto
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, Reino Unido
- +44 208 089 9996
4,6
Excelente
206 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really pleased with the product and the…
Really pleased with the product and the result is stunning. A couple of small(ish) gripes: The glue was very hard to get out of the tube using the tube gun. The impression given in the videos is that it is like normal sealant but it is much stodgier than that and you will get a good workout applying it. The other point is that one of the slats was slighly offset on two of the panels and we had to do a bit of additional trimming to get round that.
22 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you for your thoughtful and honest review — we really appreciate you sharing both the positives and the areas where we can improve.
We’re delighted to hear that you’re pleased with the product and that the final result looks stunning. That’s exactly what we hope for with every installation.
Regarding the glue, you’re absolutely right — it can be thicker than standard sealant, and we understand this can make application a bit more demanding.
As for the slight offset on the slats, we’re sorry to hear that caused you extra work. We always aim for precise manufacturing, and feedback like yours helps us maintain and improve our quality control.
Thank you again for taking the time to share your experience. If you ever need support or have any questions, we’re always here to help.
Great customer service
Great customer service, polite and knowledgeable on the product, fast delivery, can't fault the company. Have installed it and it looks great, just as I envisioned..
20 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your wonderful feedback! We're thrilled to hear that our team could support you with friendly, knowledgeable service and that your order arrived quickly. Even better to know the installation went smoothly and the result is exactly what you envisioned!
We truly appreciate you taking the time to share your experience, and we're always here if you need anything in the future. 🌟
Love my new panelling
Love my new panelling. Fast delivery and the help content for installation was super.
24 de outubro de 2025
Opinião espontânea
Resposta da WoodUpp - United Kingdom
Thank you so much for your lovely review! We’re delighted to hear you’re loving your new panelling. It’s great to know the delivery was quick and that our installation guides were helpful.
If you ever need anything else or have more projects in mind, we’re always here to help! 💛
Great service and fabulous product…
I reached out for support for choosing samples on line. The response was very quick & the samples helped to firm up my decision. Ordering was easy and the product arrived promptly. The end result is fabulous and I’m delighted.
15 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your wonderful review! We’re thrilled to hear that our team could help you pick the right samples and that everything—from ordering to delivery—went smoothly. Even better, we love knowing the final result looks fabulous and that you’re delighted with it!
If you ever need anything else or fancy exploring more options in the future, we’ll be right here and happy to help. Thanks again for choosing us! 💛
5 stars for product but -2 for service
5 stars for product but -2 for service
The panels and accessories are great: excellent quality, beautifully made, and they’ve made my space feel wonderfully cosy.
But the experience with customer support and delivery wasn't great at all.
1. Delivery cost:
At checkout for an already expensive order, an additional £200 shipping fee appeared — an unpleasant surprise considering most similar companies offer free delivery. I assumed this might cover some import duties, but given the speed and origin of the shipment, it clearly wasn’t.
For £200 delivery cost, I surely should have expected: a) clear communication when the order would arrive; and b) excellent delivery service. Neither was the case.
2. Communication:
There was no prior notice of when the delivery would take place — no text, email, or call. The delivery company phoned me only half an hour before arrival, and it was pure luck that I happened to be working from home that day. When I contacted customer service about this, they became defensive and claimed they’d surely given me a call and agreed on the date - and refused to accept that they hadn’t even when I sent a screenshot of my incoming calls on the alleged day, with no answered / missed calls from WoodUpp. That was poor.
3. Delivery service:
The delivery person asked my husband to carry most of the very heavy packages from the gate into the house. Again, it was luck that my husband was home to do this. When I raised this issue with customer support, I was told they had “only ever received excellent feedback” for the delivery provider and would pass the feedback on to them. Not great.
Overall, the tone of the conversation felt like I was being unreasonable for expecting better service for the £200 delivery fee. If a company charges a premium, it is fair to expect at least a basic level of communication and proper delivery to the home.
In short:
Outstanding product quality, but customer service falls far short of the standard the price suggests.
3 de novembro de 2025
Opinião espontânea
Resposta da WoodUpp - United Kingdom
Thank you so much for taking the time to share your detailed feedback — and for your kind words about our panels and accessories. We’re delighted to hear that you’re pleased with the quality and the end result in your space.
We’re truly sorry to hear that your experience with delivery and communication didn’t meet your expectations. At no point did we intend to come across as defensive, and we’re sorry that it felt that way — that’s certainly not how we want any of our customers to feel.
We do try to provide as much communication as possible throughout the delivery process, but we completely understand that, in this instance, it fell short of what you expected. We’ll be reviewing our processes to see how we can ensure clearer updates and a smoother delivery experience in the future.
Your feedback is invaluable, and we genuinely appreciate you sharing it with us. We’re glad that despite the issues with delivery, you’re happy with the final result and the quality of your panels.
Resposta da WoodUpp - United Kingdom
Thank you so much for your kind words! 😊
Fail to Respond, wrong order
I ordered 7 panels or so and they were great. I then thought the shelves would be a great addition. I orderred 2 shelves, black, with bkack thumbscrews. They sent brass which i dont want. I havd emailed them several times and no one replies. I just want two black thumbscrew packs sending out. Its annoying because two relatively small shelves is nearly 200.
6 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you for taking the time to share your feedback, and we’re really sorry for the frustration this has caused.
We’ve checked all of our inboxes but unfortunately can’t find any email from you regarding an issue with your shelves. Could you please double-check that your message was sent to pm@woodupp.co.uk
With regard to the shelves: they come as standard with brass thumbscrews, and at the moment we don’t offer the option to exchange them for another colour as part of the shelf purchase. However, it is possible to purchase black thumbscrews separately if you’d like them.
Great quality value for money product
When we decided we wanted to install acoustic panelling we conducted a fair amount of research. Woodupp looked like it would fit the bill and we really liked the accessories available.
The quality of the product is excellent. It is far better than anything available from B&Q, Wickes, Homebase etc. and is no more expensive.
We purchased 8 panels, a glue gun and glue, screws, a staple gun and staples and a box of picture hooks. You only need glue or screws. We’re not too bothered though as our panelling won’t be going anyway.
Definitely worth getting a box or two of picture hooks though - very easy to put pictures / mirrors up and move them around without leaving any marks.
10 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your detailed and thoughtful review! 🌟
We’re thrilled to hear that your research led you to Woodupp and that you’re so pleased with the quality of our acoustic panels and accessories. It’s great to know you found them to be excellent value compared to other options on the market — that’s exactly what we aim for!
Thanks again for choosing Woodupp and for taking the time to share your feedback. We hope you continue to enjoy your new panels for years to come! 🙏
Quality panels
I purchased two panels from WoodUpp and one of the panels came with cracks on it. The customer service dealt with it quickly and arranged a return of the damaged one and sent a replacement. Although this caused us a bit of inconvenience, the panels looked beautiful and of good quality. Overall, I am pleased with my experience.
6 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your review! 🙏
We’re sorry to hear that one of your panels arrived damaged — that’s certainly not the experience we want for our customers. We’re glad, though, that our customer service team was able to resolve it quickly and get a replacement sent out to you.
It’s great to hear that you’re happy with the final result and the quality of the panels. Your understanding and patience mean a lot to us, and we truly appreciate you taking the time to share your experience.
Thanks again for choosing WoodUpp — we hope you continue to enjoy your panels for many years to come! 🌿
Great product and great service!
8 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your kind words! 😊
Delivered on time as promised and…
Delivered on time as promised and product very good just a description and the sample
6 de outubro de 2025
Resposta da WoodUpp - United Kingdom
Thank you for your feedback! We're glad to hear your order arrived on time and that you’re pleased with the product.
Great service and great quality products
1 de setembro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your kind words! 😊 We're thrilled to hear you’re happy with our service and product quality.
Excellent quality products
Excellent quality products.Would recommend highly. Delivery quick too
26 de setembro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your kind review! 🌟
We’re delighted to hear that you’re happy with the quality of our products and that your delivery arrived quickly. Your recommendation means a lot to us — it’s the best compliment we could receive!
We really appreciate your support and hope to serve you again soon. 🙌
Resposta da WoodUpp - United Kingdom
Thank you so much for your lovely review! 💛
We’re delighted to hear that your bedroom looks so cosy and that you’re absolutely loving the result. Creating warm, welcoming spaces is exactly what we aim for, so your feedback means a lot.
Enjoy your beautiful new room, and we hope to help you with more projects in the future! ✨
I have bought panels
I have bought panels, 2 shelves and a notice board and a handy coat / Key hook.
I am very pleased with all the items I have purchased they are of excellent quality and manufactured great.
I will continue to use these products in the future and if I purchase future properties or change room decorations.
25 de setembro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for the fantastic review! 🌟
We’re thrilled to hear you’re pleased with the panels, shelves, notice board, and the coat/key hook. It’s great to know the quality and craftsmanship met your expectations, and we really appreciate your trust in choosing multiple items.
And if you pick up another property—congrats in advance—we’d love to support you again.
Speedy delivery & decent quality
Speedy delivery, although driver just left goods outside front door. Decent quality product.
We found that each panel needs one glue tube each.
The 'veneer' on each strip is very thin. Take care when cutting.
19 de setembro de 2025
Resposta da WoodUpp - United Kingdom
Thanks for your honest feedback!
We’re really pleased to hear your order arrived quickly and that you’re happy with the overall quality of the panels.
We’re sorry to hear the delivery was left safe. That’s not the level of service we expect from our couriers, and we’ll be passing that feedback directly to them to avoid repeat issues.
My overall experience with this company…
My overall experience with this company has been excellent. The quality of service and product cannot be faulted. The delivery was fast and all products were came in secure packages. I would definitely recommend. They are so good that my fitter asked where I purchased as he would like to purchase and recommend.
Thank you so much
26 de agosto de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your kind words and for taking the time to leave such a positive review!
We’re thrilled to hear that you had an excellent experience with us and that both the service and product met your expectations. It’s great to know your delivery arrived quickly and securely—and even better that your fitter was impressed too!
We truly appreciate your recommendation.
Great looking products
Great looking products. Easy to install. Fast delivery.
15 de setembro de 2025
Resposta da WoodUpp - United Kingdom
Thank you for the fantastic feedback! 🎉 We’re thrilled you love the look, found installation a breeze, and received everything quickly.
Excellent service
Excellent service, quick delivery. Great product and well packaged.
11 de setembro de 2025
Resposta da WoodUpp - United Kingdom
Thank you so much for your kind words! We’re delighted to hear you were pleased with the service, speedy delivery, and product quality. We really appreciate your support and hope to serve you again soon! 🌟
Resposta da WoodUpp - United Kingdom
Thanks so much for the wonderful review! We’re thrilled to hear delivery was smooth and that you’re happy with the product quality. If there’s anything else we can do, just let us know—we’re always here to help. Enjoy! 🌟
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.