3 years ago my son had an accident and they've not dealt with the claim that a woman not involved in accident is fraudulently trying to.claim and woop did nothing to resolve this issue they've given m... Ver mais
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Leia as opiniões dos outros
It was easy to apply online for comparison. It was also helpful to have a reference number just to retrieve the quote so didn't have to input information again. This made the actual purchase very qu... Ver mais
A empresa respondeu
My son passed his test May 2019, he had just turned 18. Really reasonably priced insurance with Woop, therefore took out the policy and paid in full. Renewal 2020, priced halved and again paid in full... Ver mais
A empresa respondeu
Very good customer service, quick and hassle free. No long waits on the line like most businesses have, I literally rang and they answered almost instantly and the whole process of me insuring my car... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Woop.
Escrito pela empresa
Car Insurance made for young drivers, specialist cover utilising black box technology to offer cheaper premiums.
Black Box Insurance which treats you as you.
• Specialist black box Insurance for 17-24 year-olds.
• Fair premiums, with renewals based on your driving.
• Report a claim within 24 hours and your excess is reduced by 50%.
• Comprehensive cover as standard.
• No night-time curfews.
• 24/7 UK claims registration.
GET A SPECIALIST QUOTE
Informações de contacto
2,8
Aceitável
614 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Woop.
Good afternoon Ferhana,
Great to hear you were happy with the price and the service!
Thank you for leaving us a review, we appreciate it!
Matt
So far so good!
Purchased car insurance for my 17 year old son, so far so good, good value when compared to others.
23 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Good afternoon Mr Anderson,
We're really pleased to hear we were good value and were able to offer a price you and your son were happy with!
Thanks for leaving us a review!
Matt
Excellent Company
Excellent Company, Very nice Customer service, although you have to wait for around 15-20 before You can speak to them regarding the issue. This is my 2nd year with this company & its going absolutely perfect with no problem at all until now.
23 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Hi Ali,
Sorry to hear that you had to wait to speak with us, we're working on reducing wait times but we're glad to hear that the issue was resolved.
Thank you for staying with us for your second year, we hope that you enjoy your time with Woop.
Matt
Great company!
This is my sons second year with woop! Never had a problem with them at all and the renewal was unbelievable. Great company! Gives the young drivers a chance! Definitely recommend!
21 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Good morning Claire,
Great to hear that we were able to offer your son a price you were happy with at renewal!
We really do try to give our best price at renewal to reward safe and responsible young drivers.
Thank you for taking the time to leave us a review!
Matt
Resposta da Woop.
Good morning Peace,
Great to hear that you've received excellent service!
Thanks for leaving us a review, we do appreciate the feedback.
Matt
Does anybody know why my blackbox aint…
Does anybody know why my blackbox aint recording data???????
18 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Hi Michael,
Sorry to hear that you've been experiencing with your black box. Unfortunately, we can't check your black box data as we don't enough information from your review to identify your policy.
We'd be happy to look into this further for you if you'd like to call our customer services team to provide us with your policy details, you can reach them on 03339992809.
Matt
:(....
It’s good insurance I won’t say otherwise but I tried to transfer my car policy to another car was cheap car to insure, anyway, was about 450£ to change it... so was more cheeper for me to cancel and do another..
14 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Hi Andre,
Sorry to hear about the issue you've had when trying to change your vehicle.
This has been passed to our customer services team who'll be getting in touch to discuss this with you, hopefully we can pin-point the source of the problem you've had.
Thanks for leaving us a review!
Matt
Really disappointed
Really disappointed. Completed online quote, daughter failed her test but passed a couple of weeks later, went online to purchase and they now decline to quote. I called and they advised very bluntly insurance is reviewed daily. I understand that but I don’t understand why they now decline? I would really like to know as their quote was good.
12/08 Thank you Woop for your reply - this was what I was needing to understand why you declined to quote. Strange you advertise low cost insurance for 17 - 24YO and then decline?? My mistake initially, but your system would not let me in to see it. Thank you for clearing this up, much appreciated.
EDIT thank you Jordan all understood 👍🏻😀
9 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Hello Rebecca,
I have reviewed all the quotes that you took out and can see that your original quote that offered a price had your daughters age as 43. The latest ones that decline have the age of 17. Unfortunately for your daughter our rating engine has taken into account risk factors of all details and determined that we should decline the quote. I'm sorry that this is the case but if the original quote had the correct age then this would have declined too
EDIT: We primarily target 17-24YO drivers but that does not mean we can insure all of them. There are many risk factors that go into the decision making process. We do not actively tell people why their quotes decline as this encourages people to falsify details to get quotes from us. Glad to have been able to help you and I'm sorry we are unable to cover your policy, pass on my congratulations to your daughter on passing her test :)
Kind Regards
Jordan
Best prices and offers!
6 de agosto de 2019
Opinião espontânea
Resposta da Woop.
Hi Mihai,
Thanks for leaving us a review!
Really pleased to hear we were able to give you a price you were happy with, we hope you enjoy your time with Woop!
Matt
Won’t answer my calls
Won’t answer my calls, been on hold for 40 mins three times now
31 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi Lukash,
Sorry to hear that you've had some difficulty getting through to us.
Are you trying to call our Customer Service or Claims team?
Matt
Very satisfied with the cost of you gav…
Very satisfied with the cost of you gav us what is all guys name Jamie was very caring and understanding he helped us all the way through very good price you gave us for our annual policy anything I had problems with signing in online and getting my document but otherwise very good I have asked 4 for my documents to be sent by post still not received documents
31 de julho de 2019
Opinião espontânea
Resposta da Woop.
Good afternoon Jonathan,
Glad to hear that you received some great customer service!
We'd normally say to allow 7 days for your documents to arrive through the post. If you still haven't received them by then, please get in touch with our customer services team who will look into this for you.
Matt
Great service and very straight forward…
Great service and very straight forward thank you,you've made my 17year old son very happy
30 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi Kerry,
Thanks for leaving us a review, we do appreciate it!
We're really glad to hear that the process was straightforward and you were happy with the service!
We hope your son enjoys his time being insured by Woop.
Matt
Service was good as my payment was…
Service was good as my payment was messed up
30 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi Emma,
We're glad to hear that you received good service.
In regards to the payment, would you be able to let us know what happened?
We're always looking to improve the service and really value feedback - you can email us at customerservices@woopworld.net
Matt
Easy to use and brilliant price
30 de julho de 2019
Opinião espontânea
Resposta da Woop.
Good afternoon Claire,
Thank you for the 5* review!
Great to hear that you found the process easy, and that we were able to give you a great price.
Matt
Very easy to navigate through the form.
Very easy to navigate through the form.
No issues encountered.
Will recommend to friends and family members.
30 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi Mihammed,
Thanks for the feedback, we're pleased to hear that you found the process easy and straightforward.
We hope you enjoy your time with Woop!
Matt
Great customer service compared to…
Great customer service compared to recent experience, much better service and a very positive experience. Spoke to Alex and I would definitely recommend him for management or a pay rise. Thank you Alex for your professionalism very pleased.
29 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi M,
We're really pleased to hear that you've had a great experience with us!
Thanks for the feedback, we'll make sure that your compliment for Alex gets back to their manager.
Matt
Resposta da Woop.
Good morning Jos,
We're glad to hear that you've found the process easy and that we were able to give you a price you're happy with!
Enjoy your time with Woop, thank you for leaving us a review!
Matt
Great website easy to use
27 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi,
Thank you for the feedback the website, great to hear that you've found it easy use!
Matt
Payment taken no insurance
I was given a quote today and then proceeded to confirm and pay for this, after taking my payment details the screen then showed an error. After contacting the bank they confirmed that the money had been taken from the account yet we have no access to an insurance policy or any confirmation from Woop.
26 de julho de 2019
Opinião espontânea
Resposta da Woop.
Hi Mar,
We're sorry to hear that you've experienced an issue while using our website.
Unfortunately, there isn't enough information in your review for us to locate your details and investigate further.
If you could call our customer service department (03339992809) they will be able to assist you in resolving this issue.
Matt
Booked a black box fitting appointment…
Booked a black box fitting appointment with HPC I do understand that this is a third party but the company gave me a 9-5 slot with AM and PM bookings.
No slots for the AM and the PM times were given to me so I assumed that 9-12 was AM and 12-5 was PM.
I got a message this morning stating that the installer was on his way so I watched like a Hawk outside my window for 8 hours and no sign of the installer.
I called HPC regarding this and they said the installer came to my door at 2 minutes to 8 the same time I got the installer is on route message.
This is not acceptable as most company’s such as Hermes or Amazon will send you 2 separate texts one with “your order is on its way” and another with “your order is almost here and/or is here.
So to start off the Black Box has been a pain and I am now over my 2 week period with the woop buddy.
I will not be happy if you now decide to cancel my policy due to your lack of communication with the third party.
I hope this review sheds some light on this issue and I also hope that HPC book their ideas up
Jack
26 de julho de 2019
Opinião espontânea
Resposta da Woop.
Good morning Jack,
Sorry to hear about the poor experience you've had with our installation partner, this isn't the service that we want our partners to provide to our policyholders.
This matter has been raised and is being looked into, someone from HPC should be contacting you to make arrangements for another installation appointment, if they have not already made these arrangements with you.
Thank you for bringing the matter to our attention, we do value feedback such as this, as it is the only way we can improve the service provided by Woop and our partners.
Matt
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