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Wordans was established in 2015 as a wholesale blank apparel company in Canada, now we are the largest low-price clothing online wholesaler internationally with locations in North America, Europe and Oceania. At our wholesale in blank apparel & accessories, you can purchase many types of products in bulk, for your own business and enjoy our excelenet bulk discounts. As we work both retail and wholesale there is no minimum order. From sportswear to casual and chill outfits. At Wordans you can find different styles of clothing items. We offer high quality blank apparel, basic clothing and accessories, featuring over 60 brands. In our calatouge of products you can find women´s, men´s, unisex long sleeves, pants & shorts, polo's, t-shirts, tank tops, jackets, bags, and accessories. We have sizes available from XXS to 6XL, any color, model or fabric you can imagine. Take into account that we also offer customisation service, so you can create your own merchandise with us! You can choose a logo, a self-designed drawing, a text, or a name. In addition, it is possible to print the front, the back, or both.
301/27 Abercrombie Street , 2008 , CHIPPENDALE NSW, Austrália
3,3
16 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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I have been contacting WORDANS via email from last week. There is no reply or even notification of recipient of email. very bad service.
Resposta da WORDANS
We’re very sorry to hear about the lack of response to your emails. This is not the level of service we aim to provide.
Could you please provide your order number so we can locate your case and get back to you as quickly as possible?
Excellent experience as always, thank you so much Cristina to solve my questions
Resposta da WORDANS
Thank you for your kind feedback! We’re delighted to hear you had another excellent experience, and we’ll be sure to pass your thanks on to Cristina.
Resposta da WORDANS
Thank you for your positive feedback! We’re happy to hear you had a great experience, and we’ll be sure to share your thanks with Cristina.
Ross was very helpful and provided immediate assistance with my concern. Thank you for your kind assistance and continues support throughout!
Resposta da WORDANS
Thanks for taking the time to leave such a kind review Jooyeon!
Very disappointing experience. The company provided no communication at all, no updates, no tracking number, nothing, even long after I was supposed to receive one. Because of the complete lack of communication, I bought the product elsewhere. Only then did they suddenly cancel my order due to “backorder issues” and give me a store credit I did not want and had no intention of using.
I emailed to request a full refund and was told to wait 15 days, but that deadline passed with no refund. A little while later they told me the refund had finally been processed and that I should wait a few days for it to reach my account. It has now been another two weeks, and still nothing. Extremely unreliable and unprofessional.
Resposta da WORDANS
Hi there, we’re truly sorry to read about your experience — this is absolutely not the service we aim to provide. We’d really like to look into this urgently and make things right.
We’ve reached out privately to ask for a few details so we can sort this out as quickly as possible.
Thank you for giving us the chance to fix it.
Sizes vary greatly, ordered 6 items exactly the same except for colour, 2 fit, 2 are wearable and 2 will go in the bin. Customer service didn't care, just said colouring causes 'slight variation' (we're talking 4 extra inches of cloth here!) in size. Will never use them again.
Resposta da WORDANS
Hello Sarah,
We’re truly sorry to hear that the items and service did not meet your expectations. After reviewing your case with our customer service team, we’ve confirmed that the necessary steps were taken in line with our procedures. As the items were not the same material, the exact measurement can vary, as long as they are within the accepted size tolerance.
We sincerely apologize if our responses did not fully satisfy you.
Please know that our teams work hard every day to improve, and your feedback is invaluable in helping us do so. We remain at your disposal should you need any further assistance.
Thank you again for sharing your experience.
Kind regards,
The Wordans Team
I ended up canceling my order because I chose some of the wrong sizes so the issued me a code for a coupon to use. I didn't want the coupon anymore and asked for a full refund. I was able to receive the full refund thanks to Andre. Andre is a very polite person from Wordans who helped me greatly. He was quick, polite, and help resolve the problem for me. I wish there were more customer service representatives like him. Thank you Andre. :D
Resposta da WORDANS
It is customers like you that make our business thrive. Thank you for your review and thank you for your order.
I was assured prior to purchasing that the tights I wanted were in stock. When the arrived they were incorrect and much cheaper than the ones I purchased. I emailed and waited nearly a week for a reply to say they would check with the warehouse. 4 more emails to ask for an update and was finally given an address to return my items. I would not be issued a refund until they warehouse had received them. They are still waiting to be collected from the post office as now apparently it is not their policy to collect returned items. It was their error in the first place by sending incorrect items. I just wanted my money refunded. Lack of communication and don't care attitude is disgraceful. Do not buy from this company
Resposta da WORDANS
Please let me know how I can help. Email me at kenneth@netenders.com, I will do my best to fix this promptly
My experience with them has been really decent and I got my items quick. Five stars ⭐️ ⭐️⭐️⭐️⭐️
Resposta da WORDANS
It is customers like you that make our business thrive. Thank you for your review and thank you for your order.
Alejandro has great customer skills! Thank you for being helpful.
Sent the wrong size item. Every time I try to contact their CS it takes an average of three days for a reply. However, I have since contacted them about my return three times recently, the last occasion was one week ago and I have not heard back. They have had my returned item for over a week and there has been no refund or communication that they have received it.
They are also refusing to answer whether they will refund shipping cost or cover shipping cost to Australia if I replace the item with the correct size. After all, it was their error sending the wrong size.
There is also no return policy on their website. This company is dodgy!
I had an issue with my order and Jimena was great and got back to me straight away. She was friendly, efficient and really took care of me.
Alejandro Trigo Veiga was amazing! He was so quick to respond to my questions! So helpful! I will definitely be re-ordering off of this company as now I know how easy and simple they make things I really appreciate it as I know sometimes you don’t hear back from larger companies.
I had a great experience with Wordans. Jimena was very helpful in helping me sort out an issue I had with a missing order. Overall, a very seamless experience and I’m am more than satisfied.
Id like to say a huge thankyou to Jimena and for her amazing customer service. Each email was replyed to within minutes and love these products. Would and will advise anyone to this business for quality products and fast service
I am starting a new clothing brand and was looking for some blank T-shirts and I had a lot of questions, when I emailed Wordans Jimena was the person that help answer my questions. Thank you Jimena for your help
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