Bikinisaturdays Opiniões 24

Resposta da Bikinisaturdays

15/01/2026

Hi Lyndal,
This is Sloane from our Bondi HQ.
I’d like to clarify a few points for accuracy. Bikini Saturdays is an Australian brand based in Bondi, and we operate with multiple international warehouses located in Shanghai, Los Angeles, and Berlin. Orders are dispatched from the closest available warehouse to the customer to ensure efficient delivery. As you are located in Australia, your order was fulfilled from our Shanghai warehouse, which is clearly outlined on our website.
Regarding your return request, our returns policy is also transparently stated online. We offer store credit for change-of-mind returns, in line with Australian Consumer Law. Refunds are reserved for faulty items only.
Your correspondence was handled by Carla, who acted professionally and courteously throughout, in line with our service standards.
We take transparency and integrity seriously and always aim to communicate clearly. If you wish to discuss this further, you’re welcome to reach out directly.
Kind regards,
Sloane
Operations Team
Bikini Saturdays

Resposta da Bikinisaturdays

2/10/2025

Hi Kerri, yes the order was place in priority and has been shipped although the parcel is not expressed which would be around $50 usd. Your order is almost with you :) Warm regards Sloane.

Resposta da Bikinisaturdays

2/10/2025

Hi Megan, You received an email with the tracking and from what I can see it arrives today! The review is automated and doesnt link with the post unfortunately, we definitely want you to have a good experience and we will turn off the reviews until we can find a. way for it to sync better. Warm regards Sloane.

Resposta da Bikinisaturdays

29/08/2025

Oh this is so fun!!! The Bardot dress is so cute and perfect in white for a hens!!! We love this so much!! Congratulations on your engagement. Wishing you the absolute best from all the Bikini Saturdays Team! We have emailed you a little something to say thanks.

Resposta da Bikinisaturdays

22/08/2025

Thank you so much for your lovely review, Robyn! 🖤 We’re so glad the returns process was smooth and that you found the perfect jacket in the end. We’ve also sent you an email with a little thank-you gift to enjoy on your next order ✨

Resposta da Bikinisaturdays

Actualizada a 22/08/2025

Hi Genevieve,
We’re sorry to hear you weren’t happy with the skirt. Our size guide is based on garment measurements rather than body sizing, which can sometimes cause confusion if measurements aren’t checked before ordering.
We always recommend comparing the listed measurements with your own for the best fit.
We do accept returns for store credit provided the item is unworn, unwashed, and in original condition. We’d be more than happy to help you with a return if your item meets these conditions.
If you’d like us to assist further, please get in touch at hello@bikinisaturdays.com with your order details and we’ll sort this out for you.

Resposta da Bikinisaturdays

11/08/2025

Hi Dani, Ive just checked your Parcel, its in transit and will be with you soon. There was a delay with one dress by 2 days in sending, if you want updates that are not on the public platform please let us know however your parcel will be there soon. Kindest, Sloane.

Resposta da Bikinisaturdays

11/08/2025

Thank you so much for your kind words! We’re thrilled to hear you love your new jacket and that it’s already getting compliments — that’s exactly what we love to hear. We’re so glad you enjoyed the fast delivery too.

Check your inbox — we’ve sent you a little thank-you. 💌

Resposta da Bikinisaturdays

Actualizada a 22/07/2025

Hi Beth,

Thanks for your review. We’re sorry to hear you’ve been frustrated, but we’d like to clarify a few things to avoid any misunderstanding.

Your order was placed just over a week ago, and as per the tracking we provided, it’s scheduled for delivery by Australia Post tomorrow—right on time. Our shipping policy clearly states 1–3 business days for processing and 8–11 business days for delivery, which your order falls well within as it was ordered on the 13th of July and looks to be delivered by tomorrow as we just updated you with the Australia Post tracking.

While our HQ is in Bondi Beach, we fulfill orders from warehouses in the US, Asia, and Germany—this is outlined on our website. It allows us to offer a broader range of styles and maintain competitive pricing.

As for GST, we’re an Australian-registered business and legally required to itemise GST at checkout—this is standard practice across Australian retail.

We understand the wait can be frustrating when you're excited to receive your order, but we’ve kept everything in line with what’s promised. If you have any concerns once your parcel arrives, we’re here to help.

Kind regards,
Sloane
Operations Team
Bikini Saturdays.

Resposta da Bikinisaturdays

22/07/2025

This absolutely made our day! We love that the Archer jacket caught your eye for such a special reason—and even more so that it’s bringing the sparkle and compliments your way ✨

Thank you for the note on sizing too—so glad you made it work! We hope it continues to be a favourite in your wardrobe.

**Please DM us for a special gift—**as per our site, we have a little something just for you!

Warmest,
Sloane
Operations Team
Bikini Saturdays.

Resposta da Bikinisaturdays

11/08/2025

Thank you for sharing your feedback. We’re sorry to hear the item didn’t meet your expectations. We take care to provide accurate product descriptions and images so our customers can make an informed decision before purchasing.

Our returns policy is clearly outlined on our website prior to checkout, and we’re always happy to answer any product questions before purchase. While we don’t offer refunds for change-of-mind purchases, you’re welcome to return the item in its original condition for store credit with no expiry, as per our policy.

If you’d like to arrange a return, please email us at hello@bikinisaturdays.com and our team will be happy to assist.

Kind regards,
Sloane
Operations Team

Resposta da Bikinisaturdays

11/08/2025

Hi Carrie,
We’re so happy to hear you love your new jacket! The fit sounds absolutely perfect, and we’re thrilled it’s giving you that effortless oversized bomber look. Thank you for sharing your feedback — it means a lot to us.

Enjoy styling it your way!

Kind regards,
Sloane
Operations Team
Bikini Saturdays

Resposta da Bikinisaturdays

22/07/2025

We’re so happy to hear you love the Archer jacket—it truly is a standout piece! Thank you for the kind words about the fit and packaging, that means a lot to us 💫

We’re sorry to hear about the delivery mix-up—that sounds stressful! We’re glad it found its way to you in the end, even if it was a bit of a mission.

Please DM us for a special gift—as per our site, we have a little something just for you!

Warmest,
Sloane
Operations Team
Bikini Saturdays.

Resposta da Bikinisaturdays

22/07/2025

Thank you for your lovely feedback on the gold jacket! We’re so glad you love the look of it—it really is a statement piece ✨

It is designed with an intentionally oversized fit, but we understand it can feel quite roomy depending on your shape and style preference. We appreciate you taking the time to share your sizing experience and are glad you were able to have it tailored to suit you!

Please DM us for a special gift—as per our site, we’ve got a little treat waiting for you.

Warmest,
Sloane
Operations Team
Bikini Saturdays.

Resposta da Bikinisaturdays

22/07/2025

We’re sorry to hear you feel this way. As outlined clearly on our website, all product and returns policies are transparently displayed prior to purchase, including our store credit policy for non-faulty items.

We’ve served nearly 10,000 happy customers and take great pride in the quality of our pieces and our customer service. While we always do our best to work with customers when things don’t go to plan, sometimes—even with our best efforts—we understand we can’t please everyone.

If you'd like to discuss this further, feel free to reach out directly and we’ll do what we can to assist.

Kind regards,
Sloane
Operations Team
Bikini Saturdays.

Resposta da Bikinisaturdays

10/05/2025

Hi there,

Thanks for your review. We understand how frustrating delays can be and appreciate you bringing this to our attention.

Your order was placed on 17 April, and our standard processing and delivery timeframe—outlined on our website—is 2–3 business days for processing and 6–8 business days for shipping. Based on that, your parcel would be due to arrive around now, depending on your location and any courier delays.

As we’re unable to view your order details through Trustpilot, please contact us directly at hello@bikinisaturdays.com with your name and order number so we can assist you properly. We're always happy to help and committed to making sure our customers receive their items.

Kind regards,
Sloane
Operations Team
Bikini Saturdays

Resposta da Bikinisaturdays

Actualizada a 10/05/2025

This review is not an accurate reflection of the situation.

We were in ongoing communication with this customer and acted in full alignment with our clearly stated policies. The cancellation request was submitted after the order had already entered processing, which is outlined on our website. Despite this, we still attempted to assist and offered options to resolve the issue. As mentioned we source globally from various designers.

Throughout the process, the customer’s conduct became increasingly aggressive, including bullying and racially offensive language directed at our team. This behaviour is unacceptable and will not be tolerated.

We take these matters seriously and when in communication with the ACCC, who confirmed that our handling of the situation was appropriate and in line with consumer law. A refund was ultimately issued, and we requested the customer refrain from shopping with us in future.
Wre are truely sorry you didnt like the look of the dress on you although the aggresive behaviour demonstrated was highly surprising from this matter and we encourgaed you to find brands you feel more comfortable with and we will continue to work with the 1000's of local Australian and internation customers we love! We truely wish you all the best with your future shopping.

We remain committed to serving our community with integrity, fairness, and respect.

—
Sloane
Operations Team
Bikini Saturdays