Got a tonne of coyle coal delivered to ROI for 485 euro including delivery, delighted! Nice delivery driver too, did his best to get the coal as far down my drive as he could
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... Ver mais
Delivery in 3 days even though I initialy ordrered from the UK advert by mistake. I burn ovoids all the time but these are exceptional in comparrison to what I have been using, also no doubt the bags... Ver mais
Great service and delivery all round. Lisa from the Wray group has been excellent and kept me updated when needed. The delivery got a tad confusing as I needed to be elsewhere but arrived as the drive... Ver mais
Informações sobre a empresa
Informações de contacto
58A, BT82 8JG, STRABANE, Reino Unido
- 07716129244
- info@wray.group
- wray.group
4,9
Excelente
337 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service as always
Straight forward from start to finish very quick delivery
29 de novembro de 2025
Quick delivery
Quick delivery, well packaged, using first bag now burns well.was recommended by friend. So far would definitely buy again
26 de novembro de 2025
good communication and easy to deal…
good communication and easy to deal with will definitely use again
17 de novembro de 2025
Friendly helpful and prompt delivery
14 de novembro de 2025
The efficiency of the lads putting the…
The efficiency of the lads putting the coal in my van.
14 de novembro de 2025
Excellent company to work with.
Very easy transaction, polite friendly and helpful staff. Very good communication throughout the transaction. Coal arrived in very good time and was well stacked and wrapped. I will use Wray again in the future.
24 de outubro de 2025
Great service
19 de novembro de 2025
Website error!
Order accepted and paid for online, confirmation email received.
Following day email received cancelling sale.Reason being that item sale and payment shouldn’t have been accepted online.
Very disappointed.
10 de novembro de 2025
Resposta da Wray Group Ltd
Good Evening Frances
I am so sorry you felt the need to give us a 1 star review. That is dissapointing as we were just following government guidelines, we cannot send colombian coal to ROI.
This was as you says a website error which it was unfortunately. The joys of technology.
We got this refunded straight away the next day at the earliest we could.
We hope you appreciate the reason under the circumstances, our hands are tied with ROI deliveries of smokey coal as it is prohibited.
Many Thanks
Wray Group LTD
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Delivery was excellent nothing was too…
Delivery was excellent nothing was too much trouble thank you
14 de novembro de 2025
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Ray Butler
Very quick delivery used before product good and very helpful service. Thanks
14 de novembro de 2025
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Made sure my delivery got to me great…
Made sure my delivery got to me great person to deal with thanks Lisa
4 de novembro de 2025
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom. We really appreciated your patience with this one.
Glad all was sorted in the end.
Appreciated.
Lisa Wray
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Wray group
Wray group ! Never heard of them until someone recommend them to me .
Hassle free great value great product nothing to dislike .
I’m very old fashioned and didn’t realise great service like this still existed
10 de novembro de 2025
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
The ordering was simple and…
The ordering was simple and efficient...the value was great for what we got, great coal, burns clean, lots of heat...and great delivery timing...well worth it, will definitely order here again
10 de novembro de 2025
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Great service
Great service. Ordered online and product arrived within a few days.
8 de novembro de 2025
Resposta da Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
What a amazing service you get at Wrays…
What a amazing service you get at Wrays ,full credit to Lisa and her team they go above and beyond to help you ,I ordered a ton of coal on a late Friday afternoon and Lisa said it will be delivered on Wednesday to lancashire and true to her word it was ,I will definitely recommend Wrays to anyone thank you so much Martin.
12 de novembro de 2025
Opinião espontânea
Resposta da Wray Group Ltd
thank you so much Martin for the kind review & custom. We really appreciate it.
Glad all went smoothly with order & delivery.
Many Thanks
Lisa Wray
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.