Typical online school. It depends on the expectation. Teaching quality is ok. Teachers are often changed in short notice and parents are expecting to share the link promoting the classes in rerurn to... Ver mais
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Leia as opiniões dos outros
My 5 year old daughter absolutely loves her weekly Wukong lessons, she's made so much progress and has already had her first cognia certificate within 1 year. It's also great for a long time learner l... Ver mais
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Really good experience from the initial introduction to the trial lesson for my daughter, the report following the trial, and the final registeration for 25 classes plus promotions. The classes are d... Ver mais
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The app and lessons are fun. My daughter is very engaged the entire time and I like how the curriculum is setup. The review, the homework. The reminder to reinforce the learning.
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Informações sobre a empresa
Escrito pela empresa
Headquartered in Silicon Valley, WuKong Education is the premier online education provider for students 3- to 18-years old. Since 2016, WuKong Education has been the first choice for families who want to provide their children with language and mathematics skills for future success in the 21st century. With more than 4,500 teachers around the globe and a dedicated curriculum team developing original courses for the platform, WuKong Education brings the best of online live classes and self-paced learning together in a single, interactive, engaging platform that is available anytime, anywhere. WuKong Education is dedicated to igniting children's passion for lifelong learning. WuKong Education teachers, high-quality courses, and concierge-level service make WuKong Education the right choice for more than 300,000 families in 118 countries and regions. WuKong Education: Unleash your inner genius.
Informações de contacto
340 E Middlefield Rd, Mountain View, CA, 94043, Mountain View, Estados Unidos da América
- (628) 358-9588
- branding@wukongsch.com
- wukongsch.com
4,4
Excelente
978 opiniões
Respondeu a 92% das suas opiniões negativas
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Top Tier!
Excellent customer service. The program and terms were thoroughly explained. My scholar is engaged from start to finish and looks forward to his lessons. I also appreciate the detailed student reports! In my opinion, the Wukong app is intuitive, well-organized, and supports all learner types.
27 de março de 2026
Resposta da WuKong Education
Dear J. Henderson,
Thank you for your review! We’re delighted to hear that you are satisfied with our customer service, clear program explanations, and detailed student reports. It’s especially rewarding to know that your child stays engaged and looks forward to each lesson, as this is exactly the learning experience WuKong aims to create. We truly appreciate your recognition of the WuKong app and our overall program support.
Best Regards,
WuKong Customer Support Team
The course itself is great
The course itself is great, but the sales follow-ups are quite frequent. I keep receiving promotional messages even after purchasing, which feels a bit overwhelming. It would be appreciated if the frequency could be reduced.
3 de abril de 2026
Resposta da WuKong Education
Dear Customer,
Thank you for your feedback and for recognizing the quality of our course. We are sorry to hear that the frequency of sales follow-ups and promotional messages has caused inconvenience to you. Your feedback has been shared with the relevant department for review and internal follow-up to help improve our communication approach. WuKong values a comfortable and respectful experience for families, and we truly appreciate you bringing this to our attention.
Best Regards,
WuKong Customer Support Team
We've had an incredible experience with…
We've had an incredible experience with Wukong for our 8 year old daughter. The trial lesson was so inspiring and engaging. The class was fun, with different types of activities including conversation, gamification and acting out and even singing to learn the pinyin and tones. The ability to preview and then review a lesson really helps to cement knowledge and its clear that Wukong teachers are experts in the way they set up and present each lesson. I also got a parent/teacher chat immediately following the lesson and an in depth assessment of my daughters progress via email. Communication is brilliant, with a teachers assistant assigned to us and available via whatsapp. This is hands down the best educational decision we've made for our child.
31 de março de 2026
Resposta da WuKong Education
Dear Caroline,
Thank you so much for your thoughtful and detailed feedback—we’re truly delighted to hear about your experience!
It’s wonderful to know that your daughter enjoyed the trial lesson and found it engaging and fun. We’re especially glad that the mix of activities—from conversation to games, acting, and even singing—helped make learning Pinyin and tones enjoyable and effective.
We’re also really happy to hear that the lesson preview and review features, as well as the detailed feedback and parent communication, have been helpful in supporting her progress. Our team puts a lot of care into every class, so your recognition truly means a lot to us.
Thank you again for your trust—being described as “the best educational decision” is incredibly meaningful to our entire team. We look forward to continuing to support your daughter’s learning journey.
Best regards,
WuKong Customer Support Team
Very good communication and they…
Very good communication and they explain everything to you in details to clear any doubt you have,
29 de março de 2026
Resposta da WuKong Education
Dear Customer,
Thank you for your kind words! We’re glad to hear that our team was able to provide clear and helpful communication.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Customer,
Thank you for your kind feedback and for recognizing our customer support team. We’re truly glad to know that our service has met your expectations and provided you with a smooth and reassuring experience.
Your trust and encouragement mean a lot to us, and we’ll continue to improve our service to better support you and your child’s learning journey.
Best regards,
WuKong Customer Support Team
Spam calls
Signed up for a free trial class to get over with a solicitor, then later cancelled the class and it used my personal info like phone number that I signed up with, and keeps giving spam phone calls every day trying to talk to me, never answered it though
25 de março de 2026
Opinião espontânea
Resposta da WuKong Education
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused by our frequent phone calls.
We understand how important it is to respect your preferences. Your feedback has been shared with our team, and we will further optimize our connector's sales approach to ensure a more comfortable experience.
We apologize again for your experience at this point, If you would like us to adjust or stop contact, please feel free to let us know, and we’ll take care of it right away.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Karen,
Thank you for your kind feedback and for recognizing our teachers. We’re truly delighted to know that their patience and dedication have made a positive impact on your child’s learning experience.
Your encouragement means a lot to our team and inspires us to keep delivering meaningful lessons.
Best regards,
WuKong Customer Support Team
The teacher is very helpful
The teacher is very helpful, kind and friendly. I’m very happy with the service.
26 de março de 2026
Resposta da WuKong Education
Dear LiBei,
Thank you so much for your kind feedback. We’re truly delighted to know that our teacher has been helpful, and friendly throughout your child’s learning journey.
We believe that a supportive and encouraging learning environment makes all the difference, and we’re so glad to see your child benefiting from it.
Your recognition means a lot to our team, and we’ll continue striving to provide dedicated and inspiring teaching.
Best regards,
WuKong Customer Support Team
great customer support!!!
25 de março de 2026
Resposta da WuKong Education
Dear Yen,
Thank you for your kind feedback and for recognizing our customer support team. We’re truly glad to know that our service has met your expectations and provided you with a smooth and reassuring experience.
Your trust and encouragement mean a lot to us, and we’ll continue to improve our service to better support you and your child’s learning journey.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Yang,
Thank you so much for your kind words and trust in WuKong. We’re truly delighted to know that your child is enjoying the learning experience with us.
Your support means a lot to our team, and we’ll continue to provide engaging and high-quality lessons.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
尊敬的家长：
感谢您与我们分享宝贵的建议。我们十分重视您的评价，我们理解在学习过程中，学生需要更多课前辅导，老师支持的重要性。
您的反馈已同步至相关团队参考评估，以持续优化整体学习体验。感谢您的支持与信任。
此致，
悟空客服团队
Resposta da WuKong Education
尊敬的家长：
感谢您抽出时间分享宝贵反馈！我们十分珍视您的评价，感谢您对悟空中文课程、数学课程以及老师的认可。
您的反馈有助于我们优化产品与服务，衷心感谢像您这样助力我们不断进步的用户。
此致，
悟空客服团队
Daughter LOVES Wukong classes!
My 5 year old daughter absolutely loves her weekly Wukong lessons, she's made so much progress and has already had her first cognia certificate within 1 year. It's also great for a long time learner like myself because now I can do speaking practice with my little girl 🥰
22 de março de 2026
Resposta da WuKong Education
Dear Georgina Summers,
Thank you so much for sharing this heartwarming experience. We’re truly delighted to see your daughter enjoying her WuKong lessons and making such meaningful progress in such a short time.
Your trust and encouragement mean a lot to us, and we’re honored to be part of your family’s learning journey.
Best regards,
WuKong Customer Support Team
The teacher explains things very…
The teacher explains things very clearly to my kid. My kid loves the class very much.
15 de março de 2026
Resposta da WuKong Education
Dear R’s Mom,
Thank you so much for your kind recommendation and thoughtful feedback. We’re truly delighted to know that our teachers’ professionalism and encouragement have made a positive impact on your child’s learning experience.
Your trust and recognition mean a lot to us, and we’re grateful to be part of your child’s learning journey.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Andy Wu,
Thank you for your kind feedback! We’re delighted to know that you find our classes informative and educational. It means a lot to us to be part of your child’s learning journey and to support their growth along the way.
Your trust and encouragement inspire us to keep improving and delivering meaningful learning experiences.
Best regards,
WuKong Customer Support Team
Love the classes and teachers...but
My son is taking Chinese lessons 2 times a week and has completed 3 classes so far (including 1 trial class) The classes run for 30 minutes and the teachers have been great. They are super friendly, engaging and patient. The class structure and Wukong App is very interactive with built in games as well as interactive homework that are fun to do. My son have been eager to do the homework right after class each time. He's also on the shy side and the teachers used different methods to help him relax and break the ice.
Areas of improvement would be the sales and onboarding processes. Prior to us deciding to move forward with purchasing a package, we were constantly called around the clock putting a bit of sales pressure which made me very uncomfortable and extra sceptical. All the different package tiers, bonus credits based on package and the ability to share and earn more credits made trying to understand what I am buying confusing causing more hesitation. In addition, there were 2 separate sales agents contacting me, one for math and one for Chinese with their own pricing packages which became too much and overwhelming. I would suggest one point of contact and simplification of combo packages and pricing. Like a salad bar where I can build my child's learning programs and I'd get a customised combo promotion price. The pricing itself was shockingly expensive because they require high up front payments for the full package if you want the best valued packages. With the current cost of living crisis and now petrol prices going up, it is hard to pay $2k+ upfront, but it is also hard to buy in on the smaller tier packages since the cost per class is extremely high so there was just no point to the cheaper packages either especially when my goal was for my son to take the classes long term. These were all the reasons why we hesitated until finally there was a promotion for 13 Chinese class credits (13 classes) and 4 maths credits (2 classes) for $289 AUD. Now I have to decide on a renewal package that offers a lower cost per class if I lock in within the next 2-3 weeks but this will be $1600+ for the package with a fair cost per class which gives us enough credits to carry us for the rest of the year, possibly into early next year. Just high upfront cost again that is weighing heavy to whether we proceed or not. Wukong must understand that this is not the only activity parents are playing for. Most families have their kids in sports, swimming and music all of which are generally pay as you go or a term by term basis. I strongly recommend the ability to pay as you go. It will make it easier for people to sign up for the programs. Not a lot of people have this kind of disposable income and it is hard to budget for. I did ask if tuition prices are stable for future renewals but it seems like the prices fluctuate and this also became another sales tactic used to get you to lock in on a bigger renewal package since there is "a risk" of prices going up. I really don't like this kind of sales tactic. Any traditional school you attend always have a standard and stable tuition pricing structure. I understand that Wukong probably wants to collect as much as possible upfront but this also goes against premium customer experience they aim to provide. Having both pay as you go and stable pricing would provide financial planning and stability for families without the pressure and worry of potentially putting ourselves in financial hardship, especially when Wukong touts their refund process anyways. The current pricing practice is very off putting and takes away from the premium customer experience. It also feels like its a scam even if its not one.
As for onboarding, everyone is super nice and I was contacted immediately via WeChat. It was a bit confusing at the beginning and I didn't realise there were coordinators vs the actual teachers. There are multiple chat groups created and it was confusing at first. If there is a way to streamline even more then that would be amazing. The Chinese class team is super nice and responsive and I'm happy with their service so far. Scheduling the math classes soon. We did a trial math class and was a bit surprised that the class sizes can go up to 12 or more kids. Luckily the trial class only had 6 kids and I think that is the perfect size.
My child also does not have much computer typing experience. It would be great if there is an orientation online activities for students to use to help them familiarise with WuKong's platform and also give them some keyboard skills. This would be an amazing bonus. :)
12 de março de 2026
Resposta da WuKong Education
Dear Customer,
Thank you for your thoughtful and detailed feedback. We’re truly glad to hear your son is enjoying his lessons and growing in confidence—especially with the support and encouragement from our teachers. It means a lot to us that he feels engaged and eager to learn after each class.
We also sincerely appreciate you sharing your concerns regarding the sales process, pricing structure, and onboarding experience. Your feedback has been carefully noted and shared with our team, as we continuously work to improve clarity, flexibility, and overall customer experience. We understand how important transparency and manageable planning are for families, and your suggestions are valuable in guiding these improvements.
Thank you again for your trust and for giving WuKong the opportunity to support your child’s learning journey.
Best regards,
WuKong Customer Support Team
My child enjoys the lesson and…
My child enjoys the lesson and beneficial from it.
12 de março de 2026
Resposta da WuKong Education
Dear Y W,
Thank you for your kind feedback. We’re truly glad to hear that your child enjoys the lessons and is benefiting from the learning experience.
It means a lot to us to be part of your child’s growth and to have your trust along the way. We will continue to support and encourage every step of their learning journey.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
尊敬的家长：
感谢您的认可与支持！看到任课老师与助教形成良好的配合，我们感到十分欣慰。孩子的点滴进步离不开家长的鼓励，也离不开教学团队的用心付出。
我们会继续保持这样的教学品质，陪伴孩子稳步成长。再次感谢您对 WuKong 的信任。
此致，
悟空客服团队
悟空中文学校🙏❤️🥰🤩✔️
11 de março de 2026
Resposta da WuKong Education
尊敬的家长：
感谢您分享这份暖心的支持与鼓励！很高兴 WuKong 中文为您和孩子带来了愉快的学习体验。帮助孩子在学习中文的过程中建立自信、收获快乐，一直是我们努力的方向。
您的鼓励对老师和团队来说意义重大，激励我们持续提供更优质、更有温度的学习体验。
此致，
悟空客服团队
My suggestions for improvement are: 1. Ensure Consistent Information: It is crucial that all staff members, from the initial consultant to the homeroom teacher, provide the same accurate information
While I appreciate the enthusiasm and positive attitude of both the consultant and the homeroom teacher, I encountered significant confusion regarding course selection.
The main issue was inconsistent information. I was told by the consultant that I could enroll in AC8, but was later informed by the homeroom teacher that this was not possible for my child's level. This was frustrating.
Additionally, when discussing class changes and comparing the curriculum with others, the explanations felt unclear and confusing.
2 de março de 2026
Resposta da WuKong Education
Dear Customer,
Thank you for sharing your detailed feedback with us. We’re sorry to hear that the information you received regarding course placement caused confusion. Your experience has been shared with our relevant teams so we can review our communication process and work toward providing clearer and more consistent guidance.
Feedback like yours helps us continue improving and better supporting families throughout their learning journey with WuKong. Thank you again for taking the time to share your thoughts.
Best regards,
WuKong Customer Support Team
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