I had issues with my parcels notification and was impressed how quickly they sorted for me on what’s app . Thank you
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What I've been looking for in modest office wear! For those wanting to be both western formal and yet fully covered for discreet and understated elegance ! Absolutely love my first few dresses... Ver mais
A empresa respondeu
Extremely poor customer service. Having placed many many orders over the last few years I had hoped their customer service would improve but no changes. Refunds can take up to 4 weeks to process s... Ver mais
A empresa respondeu
Terrible customer service! I have been a loyal customer of Aab for many years now and am continuously disappointed when I contact their customer service teams whether it’s by email, web chat, WhatsA... Ver mais
Informações sobre a empresa
Escrito pela empresa
Modesty at the core of every design. We design stylish clothing for women, prioritising modesty with every detail. No revealing slits, low necklines, or sleeveless dresses. Shop confidently with modesty at the heart of our designs.
Informações de contacto
Reino Unido
- www.aabcollection.com
3,1
Aceitável
200 opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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I had issues with my parcels…
I had issues with my parcels notification and was impressed how quickly they sorted for me on what’s app . Thank you
10 de abril de 2026
Still haven't recieved refund
23 de março de 2026
Resposta da Aab
Thank you for reaching out and sharing your feedback, we have looked into your returns and would like to provide a clear timeline of your refunds.
We can confirm that your returns were received at our warehouse on 30/03/26 and 01/04/26.
As noted in our policy, returns can take up to 10 working days to process, excluding weekends and bank holidays.
Because there were two bank holidays within this specific period the processing window was slightly extended in terms of calendar days however, we can confirm that both of your orders have now been fully refunded within the 10-working-day timeframe.
While it may have felt longer due to the holiday closures, we assure you the funds are on their way to you.
We appreciate your patience and hope this clarifies the timeline for you.
Aab Customer Care Team
Overall just seamless
Overall just seamless! A lovely business with beautiful products, great customer service!
23 de março de 2026
Resposta da Aab
We are thrilled to hear that you had such a seamless experience with us.
At Aab, we take great pride in our products and our team works hard to provide the best service possible, so your kind words really mean a lot to us.
Thank You
Aab Customer Care Team
Resposta da Aab
Thank you for your review! We are pleased to hear that you have had a pleasant experience and that your order arrived fast!
Thank You
Aab Customer Care Team
A disappointing experience due to technical issues
A disappointing experience due to a company website error. I was sent the wrong item because of a technical glitch on their website, for a new collection launch, and the resolution process required extra effort and additional cost incurred on my part to resolve.
Manual Resolution: I had to initiate the contact, provide photographic proof, and manage the return through their portal. I had to manage the return myself, providing return postage proof to the customer care team who never acknowledged my response email. I then had to wait for the return to be processed and a gift card to be issued with the amount for the item returned - you cannot complete exchanges for different products through the returns portal.
Double Postage: I paid for shipping on the initial order, only to be charged for postage again when placing the 'replacement' order for the correct item - despite the swap being necessary due to their error. (Although I did not have to pay to return the incorrect item).
Time Lag: The process took over two weeks from my initial order (20/02/26) to the shipment of the correct replacement. Which has still not been received at the point if writing this review (09/03/26)
While the customer care team staff were polite and responsive to my initial communication, it is poor practice to make a customer do all the resolution work for something beyond their control.
I would be unlikely to place another order in the future with this company based on this experience and the lack of a seamless or cost-free resolution for issues when they do unfortunately occur - other companies do better in this regard.
9 de março de 2026
Resposta da Aab
Thank you for your feedback regarding your recent experience, we apologise for the frustration caused by the technical error on our website during the new collection launch and we understand how disappointing it is when a resolution feels time-consuming.
When you first made us aware, we acknowledged that incorrect images had been used due to a glitch and were working to rectify this immediately. At that stage, we provided a link to return the item and requested your postal receipt so we could expedite your exchange as quickly as possible.
Regarding the timeline, our records show your initial order was delivered on 24/02/26, within our four-working-day timeframe. We received your return on 06/03/26, at which point we created a manual invoice that included free delivery to resolve the postage issue. It appears that you may have missed this email and placed a new order independently which resulted in a delivery charge. The replacement order was placed on 06/03/26 after we had closed and was fulfilled on Monday, 09/03/26, and delivered to you on 11/03/26.
We have been as accommodating as possible in getting this issue resolved for you unfortunately, we are unable to speed up the service of Royal Mail once a package is in their care, though we have worked to ensure the process was handled as swiftly as possible on our end.
To make things right regarding the postage you incurred, we have refunded your delivery postage on this occasion.
We value your business and regret that this experience led to a loss of confidence in our brand, but we hope this gesture helps to close the matter fairly and you may choose to shop with us in the future.
Thank you
Aab Customer Care Team
Always great quality and lasts ages
Always great quality and lasts ages. Love the colours and design too
23 de janeiro de 2026
Resposta da Aab
We are thrilled to hear that you love the colours and designs of our collection and are happy with the high quality of fabric we use in our collection.
Thank you
Aab Customer Care Team
Overpriced rubbish and refund scammers. DO NOT BUY
I bought 3 items, didnt like them so I returned all 3. Refund policy said up to 10 days. I dont know why they need 10 days to issue a refund, but I would assume that starts from day of postage.
I posted the package on 10th January, received a notification of delivery on 14th January. By 29th January, still no refund, thats already 19 days from day of postage and 11 days from delivery receipt. Seriously annoyed, I emailed the following:
'I am extremely frustrated that today is the 11th day and I still have not received my refund.
Your statement below of taking up to 10 days to process refunds is already excessive, but to then fail to meet even that timeframe is completely unacceptable. This is not the first time this has happened either - you did the same thing when I returned part of my order in 2021, and I had to chase you by email just to get my money back. No customer should have to do that.
It is unreasonable to state “if you haven’t received an update after this timeframe, please contact us.” Why should customers be responsible for monitoring your internal failures? Your refund process is inefficient and pathetic and the burden is being pushed onto the customer instead of handled properly by your company.
According to Trustpilot it seems you have a large number of unhappy customers with REFUNDS being one of the main problems.
I expect my refund to be issued immediately with an email confirmation.'
Regards,
A
The very next day I received an automated refund notification and no personalised email addressing my issues with an apology.
It took three days from the refund notification for the refund to reach my account. So in total it took 3 WEEKS from postage to refund, and thats only because I poked them about it - on both occasions (that includes my purchase from 2021). Seems Aab were hoping I would just 'forget' to check my refund, like other busy people probably, so they can keep my money and the items.
What a disgraceful shambles of a company. Pathetic. Clothes are overpriced too. Never ever buying from them again.
10 de janeiro de 2026
Opinião espontânea
Resposta da Aab
Thank you for your feedback, we would like to clarify our refund process to ensure there is no misunderstanding.
Our policy clearly states that refunds are processed within 10 working days from the date we receive your parcel back at our warehouse, rather than the date of postage. Your return was delivered to us on the 14th of January; we acknowledge that we were three working days late in finalising your refund, for which we sincerely apologise. This delay was due to a high volume of returns during a very busy sale period.
Regarding your email, please note that it was sent while our offices were closed however, our team prioritised your request as soon as we returned and your refund was issued the very next day, at which point an automated notification was sent to you.
We appreciate your patience and apologize for the oversight during this busy time.
Thank you
Aab Customer Care Team
Good shape, great material. Very pleased.
23 de janeiro de 2026
Resposta da Aab
Thank you so much for the 5-star review, we are thrilled to hear that you are pleased with both the fit and the quality of the material.
Thank you
Aab Customer Care Team
Really nice and perfect fit and really…
Really nice and perfect fit and really nice material
22 de janeiro de 2026
Resposta da Aab
We are delighted to hear that the material met your expectations and most importantly, that you found the perfect fit.
Thank you
Aab Customer Care Team
It was my first time shopping at Aab
It was my first time shopping at Aab, and I was really impressed by the wide variety of items available. I was unsure about the abaya sizing, but the customer service team was extremely helpful and guided me to the right size. Overall, it was a great experience, and I was very happy with my purchase.
I will definitely be coming back to buy more.
20 de janeiro de 2026
Opinião espontânea
Resposta da Aab
We are thrilled to hear that you had such a positive experience and that our customer service team was able to assist you in finding the perfect abaya fit.
We know that sizing can be tricky when shopping for the first time, so we are glad we could help guide you. We look forward to welcoming you back to explore more of our collection soon!
Thank you
Aab Customer Care Team
Customer service was great!,helpful and…
Customer service was great!,helpful and co operative.
29 de janeiro de 2026
Opinião espontânea
Resposta da Aab
We are delighted to hear that you found our customer service team helpful and cooperative.
Thank you
Aab Customer Care Team
DO NOT buy from this brand
DO NOT buy from this brand. This is the most overpriced and unreliable modest wear brand in the UK. There quality control department is non-existent. I sent back two abaya items twice as the length was not correct. Short by 4-5 inches both times. When I finally then requested a refund as the item and replacement were faulty I was given a double refund. Returning the extra payment was a complete nightmare as well. Dont even bother filling out query form on their website, they DO NOT check or respond to emails. Complete sham of a brand. Quality of fabric used is poor! It is 99% polyester which does not wear or wash well. Also pls note there ridiculous sale prices. This clearly indicates products are overpriced and poor quality. Spend your money on more quality brands.
23 de janeiro de 2026
Opinião espontânea
Resposta da Aab
Thank you for your feedback, we are sorry to hear that you are unhappy with your experience, but we would like to clarify the extensive support provided during your journey with us.
Our records show that we had many interactions with you regarding your order, and our team worked diligently to help at each stage. This included both detailed email correspondence and several telephonic conversations to ensure your concerns were being addressed in real-time.
Regarding the refund, we acknowledge that an administrative error resulted in a double payment. We appreciate your cooperation in resolving this, though we aim to make every part of our process—including corrections—as seamless as possible.
In terms of our fabric and pricing, we curate our collections to balance style and durability. We take your comments on quality control seriously and will share them with the relevant departments to ensure our high standards are consistently met.
Thank you
Aab Customer Care Team
Disappointing
Disappointing. I have been a loyal customer for years and years. When I spend my points and return an item they never refund my points.
I let it go because I can’t be bothered to contact someone every time. I have tried to get hold of an item for a month. FOUR TIMES I have had the wrong item sent to me. I have explained I am due to travel next week and they are unable to help.
Unfriendly team on the phone and no offer of a goodwill gesture, nothing.
Just “I do understand”. Not really.
20 de janeiro de 2026
Opinião espontânea
Resposta da Aab
Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced with your recent orders.
We can see that your initial order was placed during the Bank Holiday period while our offices were closed, which unfortunately led to you receiving the incorrect items. Since your return orders, we have been in constant communication with you via telephone and email to explain the situation and keep you updated on the specific steps we are taking to rectify this.
We completely understand your frustration and are working as fast as we can to get this resolved for you. As a gesture of goodwill regarding your new order placed yesterday, we have refunded the Next Day Delivery cost to your original payment method as agreed.
We appreciate your patience and your continued support while we ensure your correct products reach you.
Thank you
Aab Customer Care Team
Love all their hijabs
I have brought Abayahs and scarves many times from Aab… their service is excellent. Parcels always come on time and the quality of their products is exceptional.. the stitching and workmanship is superb. Also their sales are great I always look forward to the sales. me and my family love Aab.
4 de dezembro de 2025
Opinião espontânea
Resposta da Aab
It is wonderful to hear that you and your family have made Aab a part of your wardrobe over the years and we are also glad to hear that our delivery service and sales events have met your expectations!
Thank you
Aab Customer Care Team
All rounder ⭐️
Aab's quality always keeps me coming back! I wear their premium jersey hijabs daily and have seen no sign of bobbles.
Such quick delivery and smooth returns too!
6 de janeiro de 2026
Opinião espontânea
Resposta da Aab
Thank you so much for your review, we are delighted to hear that our Premium Jersey Hijabs have become a staple in your daily wardrobe.
It is also great to know you are enjoying our quick delivery and smooth returns process.
Thank you
Aab Customer Care Team
I always have a great experience…
I always have a great experience shopping at AAB. The delivery is quick, the clothes are made from good-quality material, and they fit really nicely- especially the jersey hijabs😍 definitely recommend them!
10 de janeiro de 2026
Opinião espontânea
Resposta da Aab
Thank you so much for the recommendation, we are so happy to hear you are loving the quality and fit of your items
We look forward to seeing you shop with Aab again soon.
Aab Customer Care Team
No longer a brand I can trust
I have purchased many items from this brand and also used their service to return used items in exchange for points to help avoid fast fashion which I thought was a great idea.
However, things overtime have changed and I'm so unhappy with them. They changed their website, I enquired the first time about their service to return clothes to resell in exchange for points and a member of the customer support team told me they would once their website was complete. I have kept on enquiring about this and not one person has got back to me since. Even if they longer have this service, do the courtesy of letting your customer know. Many other brands get back to you faster!
Also, I'd noticed a couple of days before the Black Friday sales they'd advertised everything on the website would be 25% off and I saw the page on the Chiffon Silk Hijab still accessible. A day before the Black Friday sales I saw that page no longer has products and yet the day before it did. On Black Friday they had hidden that page entirely. I was disappointed in the brand. If that particular product was not for sale, then why advertise as everything on the website is 25% off, instead say the sale was on selected items only like similar other brands!
How can that be! Not a brand I associate to trust and integrity and I won't be spending my money there again. I'd rather buy modest outfits and hijabs from other brands which are not on the boycott list of which there are plenty or shop local.
28 de novembro de 2025
Opinião espontânea
Resposta da Aab
Thank you for sharing your feedback.
We appreciate your commitment to sustainable fashion through our previous pre-loved scheme and we are sorry to hear that your recent experience has left you disappointed.
To address your concern regarding communication, we have looked into your enquiry. It appears your messages regarding the pre-loved items were sent via Instagram DM.
Please be advised that we do not have a dedicated customer service team managing our social media messages, all formal customer support is handled strictly through our official email channels.
While we can see you enquired about this service a few years ago during our website transition, we have since paused the pre-loved scheme, which is why it no longer appears as an option on our website.
Regarding the Black Friday sale and our Chiffon Silk Hijabs, we would like to clarify our position.
Our Chiffon Silk collection is a premium line that never goes on sale.
As we had advertised "25% off sitewide," we temporarily removed these specific items from the website to avoid any confusion or technical errors at checkout. This was done to maintain the integrity of the site wide discount for all other eligible products.
We apologise if the lack of a direct response on Instagram caused frustration however, we must reiterate that for timely and official assistance, customers are encouraged to use our primary contact methods rather than social media.
We value the feedback of our long-standing customers and hope this clarifies our recent operational changes.
Aab Customer Care Team
Second skin slip
Arrived in time looks great on and the second skin slip is extremely comfortable to wear under an abiya
16 de dezembro de 2025
Resposta da Aab
Thank you for your review, we are glad to hear you have had a positive experience and you enjoy your new purchases!
First time that I'm a bit disappointed…
First time that I'm a bit disappointed with an item from Aab .It didn't really match the description as well as the colour is nothing like on the website .
17 de dezembro de 2025
Resposta da Aab
Thank you for your review, we are sorry to hear that you have been disappointed with your recent order, we are here to help and if you would like to reach out to us to discuss your order further please email us at admin@aabcollection.com.
Aab Customer Care Team
Considerate customer service
Customer service was great. A friend and I bought the co-ord set in advance for our friend’s birthday but we bought the wrong size. As we’d bought in advance, the exchange window of 2 weeks had expired. I emailed customer service to explain and they agreed to the exchange in spite of the exchange window closing, sending us a label to return with. My friend sent back the parcel and the exchange was sent out the very next day. She received it two days later. Really happy with the consideration and help I was given and the timeliness of the delivery.
9 de dezembro de 2025
Opinião espontânea
Resposta da Aab
Thank you for your review, we are glad to hear you have had a positive experience and you enjoy your new purchases!
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