Shambolic state of affairs
I purchased a car from this dealer on 18th February and haven't seen the car since. After over a month of asking for an update and an expected delivery date the dealer offered me a different older car. I refused this and the dealer informed me that he'd deliver the car i purchased on the 26th March but to my total surprise the dealer brought the car I'd refused anyway. I ended up taking this car just to end the whole experience. Then on 30th April the car started making a strange consistent noise and the steering locked so I parked the car up and let the dealer know that he would need to arrange recovery and repairs to the car. After a week of chasing this up and 3 missed appointments for him to come out and check the car after he'd said he'd booked recovery he reversed the car around a corner as the steering was now unlocked and said he'd booked the car into a garage and send me the address to take the car to the garage. I informed the dealer that the car wasn't safe to drive and he'd need to arrange recovery and confirm he'd cover the costs as this was within the first 6 months of purchase. I then asked for an update on recovery and confirmation that he'd cover the costs as he was legally liable and he ignored this. So I sent an email informing the dealer that I would be returning the car as per the consumer rights act 2015 as faulty goods and his response was to say the car was booked into the garage and the post code for the garage. The dealer still hasn't been to collect the car and my credit card company have been informed to revoke the payment. The struggle goes on. I would advise anyone to stay clear of this dealership.






