Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Ver mais
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Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Ver mais
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Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery
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Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson. This class was sold out with 10 people of various skill levels attending. I didn’t have any pre conce... Ver mais
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This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Ver mais
A empresa respondeu
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Reino Unido
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Material arrived promptly and as described. Very pleased.

Resposta da Abakhan Fabrics, Hobby & Home
Fabrics and prices good but customer service poor.
Went the day after Easter Monday. Waited at a desk to pay for one item but this was unmanned with no sign of anyone turning up any time soon. Went to a nearby desk to wait behind a customer being served but told to go back to other desk. When I pointed out there was no one there was told there would bet some point. Staff member said there were only 3 of them in. Put item back and left.
Will not be going again.

Resposta da Abakhan Fabrics, Hobby & Home
order of faux leather was delivered in quick time. prices on the item per mtr was very good.

Resposta da Abakhan Fabrics, Hobby & Home
Quick response and delivery only ordered a pattern but got updates on when it was sent out and when it would be delivered. Will use again looking at getting material next time

Resposta da Abakhan Fabrics, Hobby & Home
I bought a couple of patterns and there was 50% off bargain very quick delivery will definitely buy from here again

Resposta da Abakhan Fabrics, Hobby & Home
Ordered some yarn for a baby shawl. Great price and good fast delivery. One of the balls of yarn was not the same batch. Emailed the company who apologised profusely and immediately sent out a replacement ball of the correct batch. Even included a prepaid return label for the incorrect ball.

Resposta da Abakhan Fabrics, Hobby & Home
Drove 1.5 hours to the main Abakhan store to find no dogs allowed. Dogs are allowed in their other stores. There is no indication of this difference online and nobody answered the phone when I attempted to make a telephone enquiry.

Resposta da Abakhan Fabrics, Hobby & Home
Great choice. Great prices. Speedy delivery & low delivery costs

Resposta da Abakhan Fabrics, Hobby & Home
Items arrived really quickly and were well packaged.
Love the range of products. Especially the yarns.
Will be back and hope to get the thestore in manchester soon

Resposta da Abakhan Fabrics, Hobby & Home
Very easy to order and efficient process. Loved all three fabrics that were ordered. Very pretty and true to the pictures, also reduced in price which was great!

Resposta da Abakhan Fabrics, Hobby & Home
I’ve ordered several times from Abakhan and am pleased with the curtain fabric. When I needed to contact customer services about part of the order, David was very helpful and replacement lining was sent with next day delivery.

Resposta da Abakhan Fabrics, Hobby & Home
Excellent selection exactly what I needed for stretch binding. A surprise some of the bindings reduced I needed.

Resposta da Abakhan Fabrics, Hobby & Home
This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents) with the (empty) packaging from the seller. This had clearly been cut open and ripped open too. I hope the dishonest thief enjoyed my yarn order!!
Customer service at Abakan were amazing. They resent the order immediately with no fuss whatsoever. Received today with thanks. Top notch customer service. Can’t fault them.

Resposta da Abakhan Fabrics, Hobby & Home
Fantastic service. Order was dispatched quickly however had issues with Royal Mail. Contacted customer support and the issue was resolved in a matter of hours and arrived 2 days later. Fabric is exactly what I was looking for - great experience all round!

Resposta da Abakhan Fabrics, Hobby & Home
I needed more of a particular fabric which was out of stock. David from Custo.er service went out of his way to find more of the fabric from other branches. He kept me informed about progress and I know have ordered all the extra metres needed.

Resposta da Abakhan Fabrics, Hobby & Home
This was my first order with Abakhan Fabrics, and unfortunately I was sent fabric containing flaws, HOWEVER, the customer service was excellent and I’m very happy with our resolution and wouldn’t hesitate to purchase from this company again. Errors can happen but it’s how the customer service team deals with them that makes all the difference and Abakhan did me proud!

Resposta da Abakhan Fabrics, Hobby & Home
Great service. The website is so easy to use
I bought a pattern at a really competitive price
It was posted quickly. Very satisfied

Resposta da Abakhan Fabrics, Hobby & Home
Fabulous piece of wool at a great price. Telephone call to tell me that there was less on the roll than advertised. I still got enough to work with, at an even better price.

Resposta da Abakhan Fabrics, Hobby & Home
When I was younger, fit and more able bodied, I used the shop in Hanley. Now I am retired and troubled with walking difficulties I order online and have always been extremely satisfied with the service, quality, prices, in fact every aspect of shopping with Abakhan. I have often recommended them to friends. My recent purchases are lovely and better than they looked online.

Resposta da Abakhan Fabrics, Hobby & Home
I was looking for lining material and ended up ordering it in 2 colours and also a beautiful piece of Chinese Dragon viscose, which was so lovely that I have placed a second order! The quality of all the materials I ordered is excellent and good value for money. Ordering online is easy and delivery good, thank you.

Resposta da Abakhan Fabrics, Hobby & Home
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