Jerome and Anton at Access Catford were so lovely and helpful it was a really good experience!
A empresa respondeu
Localização
Alterar localizaçãoBromley Road, SE6 2NZ London, England, GB
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Nice location. Friendly helpful staff. 35sq unit was big enough to hold 2 large 3 seater sofas and a few bits and bobs. I gave 4 stars because I had trouble finding my lock up🔐 it was a very larg... Ver mais
A empresa respondeu
Excellent customer service; the Catford team goes above and beyond to make the experience the best! Thank you and will surely recommend to family and friends. Thanks again Jerome and Anton.
A empresa respondeu
Staff was very helpful over the phone and in person. They recommended a storage size which was a better fit for my needs. The moving in and moving out process was amazing. Would recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Informações de contacto
Bromley Road, SE6 2NZ, London, England, Reino Unido
3,8
Bom
29 opiniões
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Jerome and Anton at Access Catford were…
Jerome and Anton at Access Catford were so lovely and helpful it was a really good experience!
15 de maio de 2026
Resposta da Access Self Storage - Catford
Hi Rebecca,
Thank you for your lovely feedback. We’re so pleased to hear Jerome and Anton made your experience at Access Catford such a positive one.
We really appreciate your kind words!
Nice location
Nice location. Friendly helpful staff. 35sq unit was big enough to hold 2 large 3 seater sofas and a few bits and bobs. I gave 4 stars because I had trouble finding my lock up🔐 it was a very large space, a bit like a maze.
30 de abril de 2026
Resposta da Access Self Storage - Catford
Hi Angela, thank you for your review.
It’s great to know the unit size worked well for your sofas and belongings, and that our staff made a positive impression. We’re sorry to hear it took a little time to locate your unit. The layout can feel large at first, and we’re always on hand to point customers in the right direction.
Horrible experience
Horrible experience. I cancelled my reservation on the same day as booking and was charged for two weeks.
12 de fevereiro de 2026
Resposta da Access Self Storage - Catford
Hi Chris,
Thank you for your review and for bringing this to our attention.
We have reviewed this internally and completely agree that a refund should have been processed straight away. We sincerely apologise that this did not happen, as this was an error and not reflective of our usual process. We truly regret the frustration this has caused.
We can confirm that the refund is now with you. A member of the store team has also been in touch with a unique offer should you need storage again, as a gesture of goodwill. We genuinely hope this demonstrates how seriously we take your experience and how sincerely we wish to put things right.
Access Self Storage
Very helpful staff
Staff was very helpful over the phone and in person. They recommended a storage size which was a better fit for my needs. The moving in and moving out process was amazing. Would recommend
13 de janeiro de 2026
Resposta da Access Self Storage - Catford
Hi Tyrene,
Thank you for your lovely feedback.
We are pleased to hear that our team was helpful both over the phone and in person, and that their recommendation helped you find the right storage size for your needs. It is great to know that both your move in and move out experience went so smoothly.
Thank you for your recommendation, we truly appreciate it and hope to assist you again in the future.
Access Self Storage
I was assisted in a very respectable…
I was assisted in a very respectable and honest manner.
Everything was well explained.
And tge security is so good
8 de janeiro de 2026
Resposta da Access Self Storage - Catford
Hi Johnson,
Thank you for your kind feedback. We are really pleased to hear you were assisted in a respectful and honest manner, and that everything was clearly explained. It is also great to know you felt confident in the level of security we provide.
Access Self Storage
All issues swiftly resolved
There was an issue when we got to the unit, but the staff on site swiftly resolved it and were really helpful.
10 de dezembro de 2025
Resposta da Access Self Storage - Catford
Hi,
Thank you for your feedback! We’re glad to hear the team were quick to resolve the issue and that you found them so helpful. Your patience and understanding are greatly appreciated.
Access Self Storage
A rubbish start
I arrived and couldn't get in. I waited outside for a while trying to figure out how to get access. I finally called reception and she opened the gates. I signed in and she said I needed to download an app to get access. I said my phone was full, was there any other way I could get access without downloading an app. She categorically said there was no other way. So, I started trying to delete files, including my banking app. It was all taking too long and then after asking again wasn't there another way, I was told that there was another way. So she lied. I then wasn't shown how anything works. I asked how I got through the locked door to get a trolly. She refused to open it and told me to go out another door and walk around. I went around and then there was only one good large trolly to cater for everyone that day. There were smaller trollies. By the time we came back to grab a trolly, there were no trollies at at. I waited for her to appear, as there was no one in reception. Reception door was locked. I got more assistance from other people already using the facilities.
4 de dezembro de 2025
Resposta da Access Self Storage - Catford
Hi Em,
We’re really sorry for the delay in getting back to you, as we take 1-star reviews very seriously and wanted to fully review this with the team before responding. Please accept our sincere apologies for the experience you had.
We only have one XL trolley available at this site, along with several smaller ones, and we’re sorry they weren’t available when you visited. It’s also disappointing to hear that our service fell short on the day, as our store staff are usually impeccable in supporting customers, it sounds like you caught us on an off day, and we take full responsibility.
Thank you for sharing your feedback, it helps us improve and ensure this doesn’t happen again.
Access Self Storage
Excellent customer service!
Excellent customer service; the Catford team goes above and beyond to make the experience the best! Thank you and will surely recommend to family and friends. Thanks again Jerome and Anton.
16 de novembro de 2025
Resposta da Access Self Storage - Catford
Hi Leisa,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jerome and Anton from our Catford team made your experience such a positive one. Your recommendation means a lot to us!
Access Self Storage
The staff members are professional
The staff members are professional, courteous and know what they need to support their customers.
They are also very courteous in this Catford branch.
5 de novembro de 2025
Resposta da Access Self Storage - Catford
Hi Haruna,
Thank you for sharing your feedback. We’re glad to know our Catford team delivered professional, courteous service and provided the support you needed.
Access Self Storage
Jerome is a fantastic member of staff
Jerome is a fantastic member of staff. He was very patient with me when I was having trouble logging on to your site. He is very helpful, pleasant, friendly and efficient. Thank you.
25 de agosto de 2025
Resposta da Access Self Storage - Catford
Hi Jacqueline,
Thank you for sharing your experience. We’re delighted to hear Jerome’s patience and friendly support made things easier for you. He’s a valued member of the team and we’ll be sure to pass on your kind words.
Access Self Storage
The signing in was smooth and the staff was nice and attended to me well
I was well attended to and I am fully satisfied with your service.
4 de agosto de 2025
Resposta da Access Self Storage - Catford
Hi Ese,
Thank you for your lovely feedback! We’re so pleased to hear the sign-in process went smoothly and that our team looked after you well. We’re delighted you’re fully satisfied with our service!
Access Self Storage
Smooth and easy signing up and moving…
Smooth and easy signing up and moving in procedure. Only issue was the unit hadn’t been cleaned before moving in so had to wait a short while for that to be done.
29 de julho de 2025
Resposta da Access Self Storage - Catford
Hi Ngozi,
Thank you for your feedback! We're really glad to hear the sign-up and move-in process was smooth and easy. We do apologise for the delay in having your unit cleaned — it’s not the experience we aim to provide, and we appreciate your patience. If there’s anything more we can do, please don’t hesitate to let us know!
Access Self Storage
The people
The people, especially the person who dealt with me, Lamara, was patient, knowledgeable and friendly. I never felt rushed.
13 de julho de 2025
Resposta da Access Self Storage - Catford
Hi David,
Thank you so much for your kind words! We're thrilled to hear that Lamara made such a positive impression with her patience, knowledge, and friendly approach. We’re especially glad you never felt rushed—that’s exactly the experience we aim to provide. We’ll be sure to pass along your lovely feedback to her!
Access Self Storage
I was delayed unnecessarily on the move…
I was delayed unnecessarily on the move in day. Documentation took a long time to process. This documentation should have happened on the day of enquiry to save time.
Till now I have not been given access to the facility except I use staff access.
22 de junho de 2025
Resposta da Access Self Storage - Catford
Hi Esther,
Thank you for your feedback. We're sorry to hear your move-in day didn’t go as smoothly as expected. After looking into it, we can confirm that the delay was due to some important documentation not being completed ahead of time, including the contract and a valid form of ID. This information is essential for us to activate access and ensure everything is in order.
Our team worked to resolve these issues on the day, including updating your details and issuing access so that you were still able to move in as planned. We understand the frustration, and we’re here to help get everything finalised—particularly your access code, which we’d be happy to double-check when you’re next in store.
Please don’t hesitate to reach out or drop in, and we’ll make sure everything is fully up and running for you.
Access Self Storage
Loading bay too small
Loading bay too small
Not enough trolleys
Dirty tired environment
21 de junho de 2025
Resposta da Access Self Storage - Catford
Hi Stephen,
Thank you for your feedback. We're sorry to hear that aspects of your experience didn’t meet expectations. We understand how important convenience and cleanliness are, and we appreciate you bringing these concerns to our attention. Your comments have been shared with the relevant team, as we’re always looking for ways to improve the experience for our customers. Thank you again for taking the time to share your thoughts.
Access Self Storage
Excellent team and very secure
Jerome and the team here have been excellent over the past few months. Professional, friendly and accommodating. Very secure. Highly recommended
20 de janeiro de 2025
Resposta da Access Self Storage - Catford
Hi Johanna,
Thank you so much for your kind words! We're thrilled to hear that Jerome and the team have provided you with excellent service over the past few months. Professionalism, friendliness, and security are all things we strive for, so it means a lot to know we met your expectations.
Access Self Storage
Memorable experience
Reasonable and understanding staff. Just tell them your situation, they will find a way to help you. One of the admin staff was very helpful and Godly. Thanks.
10 de abril de 2024
Resposta da Access Self Storage - Catford
Hi!
Thank you for your kind words! We're so pleased to hear that our team was understanding and able to support you in the best way possible. We always strive to provide a helpful and compassionate service, and it’s wonderful to know that one of our staff members made such a positive impression.
We truly appreciate your feedback, and if you ever need anything in the future, don’t hesitate to reach out.
Access Self Storage
Very Disappointing Encounter With Front Of House
I recently had a disappointing experience with Access Self Storage Catford. Initially, everything proceeded smoothly until my planned move-out date on January 24, 2025. On January 6, 2025, I called to inquire about the move-out process and informed them of my intention to vacate on the 24th, aiming to avoid additional charges. The representative (Lamara) assured me that a note was added to the system regarding my notice & move out date.
Upon arriving on the 24th, I was informed that a 7-day notice via email was required, despite my prior phone notice. Consequently, they considered my notice period to start from the 24th, resulting in an unexpected charge of £73.55. The manager (Jerome) offered to accommodate by applying a daily rate up to January 25th, acknowledging I have already given. notice earlier. However, when I returned on January 29th to collect my remaining items, this arrangement was not honored. My access was restricted, and I was compelled to pay for storage until January 31st, incurring an additional week’s charge from the 24th. I have since called several times to make a complaint & to get my refund but Jerome keeps promising me a call back from a higher ranking manager that I am yet to receive.
This experience was frustrating, especially given the prior assurance and my efforts to comply with their procedures. I hope Access Self Storage Catford reviews their communication and notice policies to prevent similar issues for future customers, The staff could also benefit from vital customer service training.
24 de janeiro de 2025
Opinião espontânea
Resposta da Access Self Storage - Catford
Thank you for your feedback. We’re truly sorry for any frustration you experienced during your move-out, and we appreciate the opportunity to clarify what happened.
Our team acknowledged your intention to vacate and recorded it in our system. At the time, they also advised that written notice was required, as per our policy, to formally process your move-out. Unfortunately, we did not receive this written confirmation in advance, which meant that your notice period was applied from the 24th, making the first seven days non-refundable. We completely understand how this may have caused frustration and sincerely regret any miscommunication along the way.
That said, our team went above and beyond to assist by making exceptions to our standard procedures. Normally, customers are required to pay for the full calendar month upfront and then receive a refund for any unused days. However, to accommodate your situation, we allowed you to pay only up until your move-out date, eliminating the need to wait for a refund or pay more than necessary in advance. Additionally, although your account remained open for seven days beyond your move-out date, we did not apply a late fee—despite this being standard policy.
We recognize that this experience was not as smooth as it should have been, and we truly appreciate your feedback. We will be reviewing our processes to improve communication and ensure clarity for all customers moving forward. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Very unhelpful and disrespectful staff
Very unhelpful and disrespectful staff. They are so insensitive and treat their customers in such a horrible manner. They don’t care and sell your items without a formal explanation/ letter to your address. So rude and unprofessional.
22 de abril de 2024
Opinião espontânea
Resposta da Access Self Storage - Catford
Hi Jay,
We’re sorry to hear about your experience and take feedback like this seriously. Providing respectful and clear communication is important to us, and we regret if this was not reflected in your recent experience. Thank you for bringing this to our attention.
DO NOT GO THERE...WORST STAFF AND THEY…
DO NOT GO THERE...WORST STAFF AND THEY ARE NOT HELPFUL .YOU CAN NOT GET HOLD OF MANAGEMENT ..BEEN TREATED LIKE YOU ARE NOTHING WHEN THEY OWE ME AND DO NOT WANT TO REFUND ME ...THEY ARE THIEVES..IT HAS BEEN OVER A MONTH ...
29 de setembro de 2023
Opinião espontânea
Resposta da Access Self Storage - Catford
Dear Nono, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
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