Accord Mortgages Opiniões 

On a number of cases Underwriting seems to be ticking boxes vs. considering specifics and dealing appropriately. One one case I have been asked for a Gift of Deposit letter where deposit is equity from sale following a split (with my client receiving a great share). I asked for clarity / wording that would be acceptable but in response Underwriter just re-posted the initial query. I had another case (appealed successfully) where Accord declined a property as ex-commercial (it was a luxury gated development in an old mill).

Excellent service.
Underwriters went the extra mile.
BL

easy system competitive rates and great helpdesk

Another great Experience
Handled the case quickly, understood the clients income and didn't request or ask for unnecessarily information.
The added hamper to the clients is a great touch too.

last minute change on the application meant it had to be resubmitted to add another applicant to an offer that had already been issued. new app was resubmitted on the Friday and then old paperwork was cross-referenced with new and it had offered by the following Tuesday. great service just when it was needed.

I placed a residential mortgage with Accord recently and I'm very impressed at how easy their portal was to use and how smooth the whole process was. I was kept informed every step of the way and the broker team were all very professional and polite when I rang them. A special thanks to you all and also to my BDM Samantha Thomas, who has been supportive and knowledgeable with regard to my queries. Overall really pleased with the service and just to add as well that I love the "The Growth Series Podcast" as well, I listen to them and as a broker, its really good to listen to the episodes and they are just great.

I am a mortgage adviser and every time I deal with Accord I always find a listening ear. Very helpful customer service and flexible within reason underwriters

Brilliant service from all the team.

Great products
Great service.

Thanks for being one of the best lenders out there.

Excellent personal service with easy communication

Helpful pre application support / easy system to use to key applications / great initiative products that help clients / dedicated underwriter contact is invaluable

The communication and support given by Accord is fantastic

Ability to understand client scenario and what they are trying to achieve.
Discussed on the phone with the underwriter and it went through.

Great lender, supported from beginning to end.

I love dealing with Accord. Their live underwriting is second to none and as long as they are in the file at the same time as you, you can underwrite the case together to get it agreed in a day. They have a flexible lending policy and their affordability calculator is one of the best. I have no hesitation in recommending Accord Mortgages.

Great service from AIP to completion! Thank you

From the outset I spoke with an underwriter
huge thank you, his knowledge help and understanding was 5 star plus. Between us we have made our mutual clients Dreams come true.
Accord underwriters nothing is ever to much trouble excellent service thank you

Excellent service throughout. Special mention to my BDM, Jordan Craven, absolutely superb from start to finish.

Thank you.

Accord are a great lender who really listen to the background and offer a flexible approach. Product range for First time buyers and limited deposit is a real benefit. Keep up the amazing work in product innovation, friendly team and professional. Really easy to business and feel confident recommending knowing customer service is high.

I am writing to express my serious concern regarding the fact that, despite being a customer for five years, I have never been able to access my online account. I have contacted your customer service team on multiple occasions, yet the issue remains unresolved.

This prolonged lack of access is unacceptable and has now begun to impact my financial planning. Unless this matter is resolved as a priority, I will be compelled to remortgage my property with an alternative finance provider.

I request your immediate attention and a prompt resolution to this ongoing issue.

Quick update...nothing happend. Where is the request?

Fast efficient service. Easy to get hold off and underwriters contact you if they need something or if they have any questions which speeds up the mortgage application process.