ADDIS Home Opiniões 

320
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a rotary dryer via Argos in April 2026, and sadly the main aluminium tube collapsed in the recent high winds - most likely due to a defect. Was expecting much hassle to get it replaced... Ver mais

Classificada 5 em 5 estrelas

Bought a clothes airer through Argos, good product but the legs broke after 6 months. Addis promptly honoured the 3year warranty when contacted, and posted an upgraded replacement within days.

Classificada 1 em 5 estrelas

Cheap Chinese tat that basically every other company does better. Make sure you keep your receipt to claim on your guarantee because in your two year guarantee for a spray mop you'll probably need at... Ver mais

Classificada 5 em 5 estrelas

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient... Ver mais

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Escrito pela empresa

At Addis we believe that housework should be less a chore and more 'matter-of-fact'. We want to make life easier which leaves time for the things that matter.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

320 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 36% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(320)

34 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Selection of item vey easy

Selection of item vey easy, very good quality especially with the heat resistant iron end, good fit and delivered as specified good communications. Will have to order another one

17 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10 year warranty, fab service

Bought an ironing board in 2018. Looking for a replacement cover and noticed it had 10 yr warranty. Emailed the customer services, got a reply for pictures. Received an email instantly that they would send me a replacement, 2 days later and my new ironing board came. Very happy about this. Great experience and would recommend. Thank you

22 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered about 6 items and when…

I ordered about 6 items and when delivered the box was all split and open so a couple of items were damaged. Replacement was sent out but was completely the wrong item and not what I ordered. I am now still waiting for the correct item to be sent.

1 de julho de 2024
Opinião espontânea
logótipo da ADDIS Home

Resposta da ADDIS Home

Hi Suzie,

Thank you for taking the time to leave your feedback.

I have taken a look through our system and can see that we have issued a replacement which was delivered on 02/08.

Our apologies again for the issue with the incorrect item being sent out.

Kind Regards,
Addis

Classificada 1 em 5 estrelas

Poor quality item returned for refund…

Poor quality item returned for refund on July 4th. Delivered to Addis Housewares 8th July.
Phoned numerous times since. Left messages. No response or returned calls as of 17th July. Still waiting for my refund!
I
Anya was very helpful.

3 de julho de 2024
Opinião espontânea
logótipo da ADDIS Home

Resposta da ADDIS Home

Hi Andy,

My apologies you haven't received your refund yet. We typically process refunds within 3-5 working days of the item being returned. If this hasn't been processed then it is possible that the order number wasn't included with the return/was lost so we were not able to assign the returned items to your order.

Please email us at info@addis.co.uk with your return tracking information and order number and we will process this refund for you straight away.

Kind Regards,
Addis

Classificada 5 em 5 estrelas

Bought an Addis spray hard floor…

Bought an Addis spray hard floor cleaner. After filling the spray bottle with cleaning fluid for the fifth time it started to leak badly. Thought I'd see if I can get any ideas what to do from the company. They indicated the small washer was missing and made sure that I was sent a replacement without charge. Have to say the Customer Service was excellent and prompt in all my correspondence with them. Received the washer this morning. Thx Addis.

11 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

THIS COMPANY SEND WRONG ITEMS AND WILL NOT HONOUR THEIR RETURNS

If I could give zero stars I would. Ordered a washing up bowl and sink organiser. Both items were sent in a different colour to the colours I ordered. I did check my order just in case I had made the mistake but I hadn't. I contacted Addis and they never bothered to reply. I really do not recommend this company as they do not honour their returns.

8 de junho de 2024
Opinião espontânea
logótipo da ADDIS Home

Resposta da ADDIS Home

Hi Zoe,

I am sorry for the issues you have had with your order.

We will always resolve any issues with orders from us and customers have the right to receive exactly what they ordered.

I have checked and cannot see any emails under your name. Please reply to the information request for your order number and email address so that we can contact you and rectify this issue for you, or alternatively email us directly at info@addis.co.uk so that we can look into this.

Kind Regards,
Addis

Classificada 5 em 5 estrelas

Very efficient mop.

This is the second Superdry mop plus I have purchased from yourselves over the past years and they have been great. Would definitely recommend.

3 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

GOOD FOR CARAVANS!!

I've been using these on my wooden drainer at home for years they have been excellent. I've just got a caravan....it came with a small grey drainer, which is absolute rubbish...the Addis drainer is brilliant for my caravan too!!

13 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

[Order #100187289] (11/06/2024)

[Order #100187289] (11/06/2024)
Still waiting for this order to be delivered.
Have phoned twice chasing. No answer both times. Left a message the second time and no one has responded. Want to support buying British but this really let's the side down. Please issue a refund asap

11 de junho de 2024
Opinião espontânea
logótipo da ADDIS Home

Resposta da ADDIS Home

Hi Rosemarie,

I am sorry to hear of the delays in receiving your parcel.

I have taken a look into this and can see that delivery was attempted on 3 occasions (the first on 13/06/24) but unfortunately no one was home to receive the package.

This has since been returned to us so I have arranged for a refund to be processed.

Kind Regards,
Addis

Classificada 5 em 5 estrelas

Handy roll-top bins

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient in the kitchen than my old 40L bin. I empty them daily so no build-up of smelly waste. Roll-tops better for me with no foot pedal to go wrong/break, and no need to break the bank spending hundreds of pounds on a sensor bin! Addis have a good selection of household wares; I also bought a matching sink tidy + two white toilet brushes.

14 de maio de 2024
Opinião espontânea

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