Aeropostale Opiniões 

I’m so glad every one else agrees how horrible the Aeropostale service is. Their website changed my address after I paid (keep in mind it was not the address I had put in) and I called IMMEDIATLEY after, the process/ shipment isn’t even approved and they can’t “guarantee” if they can change my address. I called again to see if I could cancel my order, an hour after I’d placed it, they can’t guarantee I’ll get a refund either. On top of that the customer service people besides seeming bored are extremely rude. I will never shop here again.

Will NOT shop here again! My daughter bought me a pair of pants for a gift. I HAVE the receipt, but they refused a refund because I didn’t have the original debit card used?? It was a gift!! They have already been paid, yet they refuse to give the money back?

Ive been waiting 3 weeks for a refund to process and aero is still refusing to return my money for an order that they claim was lost in their own warehouse during shipping they refuse to return my money issue a credit or even ship the item i paid for over a month ago THEIFS

The customer service is useless. Any attempt to correct an error (on their part) “can’t be guaranteed”. Literally ANY other business can handle issues with competency and friendliness but not Aero. Also, when disputed through a 3rd party payment method (since Aero can’t deal) , heads up… the seller chose to close the case “in my favor” by refunding my for the $5 socks - not my actual whole order that was never received. Total joke. Poor customer service. And honestly, a scam.

I placed an order with Aeropostale online on the 23rd of August 2022. I received the shipping notice the next day and found that the mailing address is incorrect. Apparently, when I used PayPal as a payment source, Aeropostale pulls the billing and mailing information from that and not what I manually entered. I have called them repeatedly on trying to get them to contact UPS to void the shipment and have it return to sender. The only response I have gotten repeatedly is that I have to contact UPS and give them the tracking number to have them cancel and return to sender. I called UPS as well (no worries UPS, you will get a complaint as well) and I was told by UPS that I have to contact the shipper (Aeropostale) to have them void the shipment and have them request for return to sender. This has been going on for 3 days now and I am tired of this going back and forth nonsense. Aeropostale need to get their business in order when it comes to how they run their website, their customer service line, and all around teach their employees on how to process things correctly. After being told by the customer that they have talked to UPS 3-4 times to try to resolve this and being told that it has to be done on Aeropostale side to cancel shipment but totally ignoring it is horrible. Their process is horrible and never ever are they going to get a cent from me. I have worked in customer service field for as long as I remember and I would never, EVER, give my customers the run around like they have to me. My kids love the store and will be sadden to find that we will no longer go there.

I PLACED MY ORDER ON THE 14TH OF JULY AND PAID OVERNIGHT SHIPPING SINCE THIS IS FOR A BIRTHDAY GIFT. I GOT THEN A EMAIL A FEW HOURS WHEN I PLACED THE ORDER THAT IT HAS BEEN SHIPPED AND WAS GIVEN A TRACKING NUMBER. WHEN I CLICK ON THE TRACKING NO. ON THEIR WEBSITE IT SAID THE ESTIMATED DELIVERY IS ON THE 20TH. SO I WENT THROUGH THEIR CHAT AND WAS CHATTING WITH A CUSTOMER SUPPORT TAHJ H. I ASKED HIM WHY MY ORDER WOULD ARRIVE ON THE 20TH AND THAT WOULD MEAN 4 BUSINESS DAYS( EXCLUDING SAT/SUN) FOR IT TO ARRIVE WHEN I CHOSE OVERNIGHT SHIPPING. HE SAID ITS PROCESSED WITHIN 2 BUSINESS DAYS BUT IT WILL ARRIVE BEFORE THE 19TH. BUT THE ORDER ALREADY SHIPPED THE SAME DAY BUT HE COULD NOT ANSWER WHY IT WOULD TAKE ON THE 20TH TO ARRIVE. I PAID OVERNIGHT SHIPPING SO IT WOULD ARRIVE ASAP. HE ENDED OUR CHAT. I HAVE THE SCRIPT WITH ME AND I AM VERY MAD AT THIS CUSTOMER SUPPORT AS HE HAS NO MANNERS AND IS VERY RUDE. HE SHOULD NOT BE WORKING IN A CUSTOMER SUPPORT IF HE COULD NOT ADDRESS THE CONCERN OF THE CUSTOMER!!!!

Absolutely garbage service. Ordered placed on June 10th and it never delivered. Contacted customer service on 17th June, they said package lost in transit and never departed a middle warehouse location. Requested refund and since then they said refund would go thru approval process and would take 3-5 business days to get reflected in card. Its been more than 25 days, still no update on refund. Absolutely fraud website.

Excellent customer service. The girls at Aeropostale was very helpful and suggestive

Customer service is terrible. Do not waste your time. They are rude and are willing to lose customers.

The worst worst worst place to shop online customer service it’s trash

The lady that worked in the Wichita store was super friendly and helpful. However I bought a almost $40 pair of leggings for my daughter that had a hole in the seam of the butt area and we live 2 hours round trip from the mall. So I contacted customer service to see if we could fix this some way (like a shipping label) so I don’t have to drive 2 hours just to return them but NOPE! Customer service said I have to return them to the store where they were purchased.

Do not buy on line or phone order. I ordered two pairs of jeans on the phone on 2/27/2022. They shipped to wrong address . Tracked it and found out it said return to sender. The customer service agent said she would ship out a new order. I called today because I had not received order to find out it wasn’t shipped. First call 3O minutes . Second call today over an hour . Told they could not ship it until order was returned . It was but has to go through a process . I will receive a credit once process is done. I still wanted the pants so now I can re order them if I want. They screw up and do nothing about it. With all three calls I wasted 2 hours of my time.

I placed an order on 1/6/2022 for 53.00. The company sent me someone else's order. I contacted the company to say I never received the merchandise I ordered but did received someone else's order totaling 19.99.
They have been giving me the runaround. Their response to a paypal claim and through e-mail was a tracking number for someone else's order sent to me. I have not received the items I ordered nor have I received a refund for the money spent. Their customer service is pathetic and I'm sure the quality of their clothing is too.

I purchased several pairs of jeans for my daughter for Christmas and ordered the wrong size . Unfortunately there are no Aeropostale near me so I drove 45 min out of my way to exchange them for the right size. When I got to the store was told it was over 60 day and they could not use the receipt to exchange it. Online it shows you have a 90 day return or exchange policy. I said ok but then was told that the 30 dollar par of jeans was only getting me 12.99 in return/exchange and the new jeans where 19.99 and was forced to pay additional money after losing money just to exchange them for the correct size. I am so fed up with the lack of help and craziness that happened just to get the right size jeans . Let me tell you between my daughter ,son and nephews I ordered hundreds of dollars worth of your clothing. But because of this ridiculous situation I will no longer be buying from your company. FYI I did call customer service to se if they could resolve this issue but they blow me off. Very disappointed with your customer service..

Two orders never arrived. One in October, one in December. First time I thought it was me, but now I realize these people just take your money and run. Do not order from them!

Ordered over 100 dollars worth of goods including a buy one get one pair of jeans. I recieved three items after waiting for 2 weeks. I had to repetitively ask by email and phone the status and what what will and won't be sent. I did receive an expired discount code for my troubles.

sad to see things have not improved since October. Aeropostale you need to do better.

I wish I would have read the reviews here before placing an order, but now I know to stick with American eagle from now on. I placed an order and updated my most current address and when I went back to check on my order after it was confirmed, I noticed that it was sending my items to my billing address! My shipping address clearly stated my new address so I had to call 3 times to get it fixed and the last guy I spoke with really pissed me off. I’d rather dispute the charges than stick with aeropostale, never had this issue with American eagle brand, at least they can figure out which address to send my items too. This issue could have easily been fixed if the guy would have sent out my second pair of jeans as the second person I talked too sent out my first pair but instead of thinking that there was a mistake here, they want me to wait 3-5 business days until a resolution has been made but they didn’t wait to take my money out of my account, I will be disputing.

We placed an on-line order and requested 2-day shipping and it was apparently approved as we got proper confirmation, then 2 days later we got an e-mail informing us that the order had been cancelled, when we called their customer service line to see what the problem was a all we got was a bunch of "unfortunate" talk and no offer to help remedy their own shortcoming, we'll just go shopping elsewhere next time as we cannot trust them.

Horrible! Worst customer service I’ve received. I just returned an item from them and asked about my refund which I paid through Klarna and I was told that I have to finish off my payments to be able to get a refund .I let the customer service lady know that that’s ridiculous and if there’s anyway I can stop the payments and get a refund sooner and she ended the chat . That’s disrespectful. Every time I contact customer service, I leave disappointed.