Wasn’t delivered on time which I know is company fault more delivery company fault! However both units dented and had ruff ride the actual product so far works well happy with that units definitely wo... Ver mais
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Faulty Easyfit air conditioner unit. Had to pay £350 for engineer to come and try to fix the unit and we're unable to diagnose/fix the fault. I'm now left with £1000 fan providing no heating or c... Ver mais
A empresa respondeu
Bought this in June during heat wave, timely delivery and really impressed with this product. It's heavy unit and does what it is meant to be, make sure you have nearby window for air exhaustion. I am... Ver mais
A empresa respondeu
Fast delivery, I bought a refurbished dehumidifier with HEPA filter. It was listed as A1 not used and was like brand new so saved money. Works well, needed for our very old cottage and has already red... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Informações de contacto
Reino Unido
- www.aircondirect.co.uk
4,2
Bom
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The unit arrived ahead of schedule…
The unit arrived ahead of schedule which was really pleasant and it does what it says on the box
19 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Faulty Easyfit air conditioner unit, no refund
Faulty Easyfit air conditioner unit.
Had to pay £350 for engineer to come and try to fix the unit and we're unable to diagnose/fix the fault.
I'm now left with £1000 fan providing no heating or cooling.
Dozens of emails and calls with customer services.
No refund or replacement given.
Look elsewhere.
17 de abril de 2026
Opinião espontânea
Resposta da Aircon Direct
Hi James
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Easy fast good
15 de abril de 2026
Resposta da Aircon Direct
Thank you for the positive feedback! We are delighted to hear that you found your shopping experience with us easy and fast, and we are pleased that you are satisfied with the product you received. If you ever need anything else, feel free to visit our sister site, Appliances Direct, for a wide range of home appliances.
Take care!
Lee
Fantastic products and customer service…
Fantastic products and customer service 5 star highly recommend!
8 de abril de 2026
Resposta da Aircon Direct
Thank you for the glowing review! We are delighted to hear that you had a fantastic experience with both our products and customer service. Your recommendation means a lot to us. If you ever need anything else, feel free to visit our sister site, Appliances Direct, for a wide range of appliances.
Best regards,
Helen
Cool Aircon
I have taken delivery of Amy second unit the first one is great so hopefully the second one will perform as well.
11 de abril de 2026
Resposta da Aircon Direct
Hello,
Thank you for sharing your experience with us! We're delighted to hear that you were pleased with the first unit from Aircon Direct. We're confident that the second unit will also meet your expectations and provide excellent performance just like the first one.
If you ever need more appliances, we recommend checking out Appliances Direct for a wide range of products that may interest you.
Best regards,
Lee
Resposta da Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that the process was quick, easy, and timely for you. If you ever need any more appliances, feel free to check out Laptops Direct for a wide range of options.
Take care!
Lee
excellent service
excellent service, very quick delivery and no problems at all. Highly recommended
5 de fevereiro de 2026
Resposta da Aircon Direct
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience with us, from quick delivery to a problem-free transaction. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Take care!
Lee
Resposta da Aircon Direct
Thank you for sharing your positive experience with the quick delivery from Aircon Direct! We are delighted to hear that you received your order promptly. If you ever need more appliances, feel free to check out Appliances Direct for a wide range of products.
Take care!
Lee
Resposta da Aircon Direct
Thank you for the positive feedback! We are delighted to hear that you found ordering easy and that your delivery was quick. We aim to provide a seamless experience for our customers. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Take care!
Lee
Really great support in finding the…
Really great support in finding the product I wanted and super fast delivery.
29 de março de 2026
Resposta da Aircon Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you received great support in finding the product you wanted and that you were impressed with our super-fast delivery service. If you ever need assistance in the future, feel free to visit our website Appliances Direct for a wide range of products.
Best regards,
Ivy
Wasn’t delivered on time which I know…
Wasn’t delivered on time which I know is company fault more delivery company fault! However both units dented and had ruff ride the actual product so far works well happy with that units definitely worth the money with how there working! Just shame about delivery company but that can’t be helped
25 de março de 2026
Wrong item delivered, no resolution
Aircon direct delivered me 1 of 2 units that were addressed to another customer, and my unit to someone else. I was even able to contact the other customer who confirmed they had my unit. After over 2 weeks and 3 half hour phone calls mostly on hold to aircon direct they have done absolutely nothing useful to resolve this, when all they needed to do was send someone to collect both units and deliver them to the correct addresses.
10 de março de 2026
Opinião espontânea
Came on time and helpful
Came on time, I was kept updated throughout. Really helpful and brought the package inside for me.
23 de março de 2026
Resposta da Aircon Direct
Hello,
We are thrilled to hear that your order from Aircon Direct arrived on time and that you received excellent service from our delivery team. We always aim to keep our customers informed every step of the way. Thank you for choosing Aircon Direct for your purchase.
Best regards,
Lee
Dehumidifier purchased
The item I purchased is really great and doing a grand job. Very quick service although the package was damaged the item was not damaged. Thank you for your service.
13 de março de 2026
Resposta da Aircon Direct
Hello,
We are delighted to hear that you are enjoying your purchase from Aircon Direct and that it is performing well for you. We appreciate your positive feedback on our quick service, despite the package being damaged. Thank you for choosing Aircon Direct!
Best regards,
Lee
My order was split into two without me…
My order was split into two without me being notified so this caused me stress as I had to ring up and find out what had happened.. difficult to do
13 de março de 2026
Resposta da Aircon Direct
Hi Anthony,
Thank you for your review.
Please accept our sincere apologies for the stress caused by your order being split without notification. We understand how inconvenient it must have been to have to call and clarify the situation.
Your feedback has been reviewed internally and shared with the relevant team to help improve the process.
Kind Regards,
Dyann
speedy delivery good price
1 de março de 2026
Resposta da Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you were pleased with the speedy delivery and good price you received from Aircon Direct. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
Delivered before the expected delivery…
Delivered before the expected delivery date
23 de fevereiro de 2026
Resposta da Aircon Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that your order arrived before the expected delivery date. At Aircon Direct, we strive to provide efficient service to our customers. If you have any more cooling needs in the future, feel free to visit us again!
Warm regards,
Lee
Exactly what I needed
Exactly what I needed. I couldn't find a replacement filter for my Unoovo UNOAP160 air purifier anywhere else.
18 de fevereiro de 2026
Resposta da Aircon Direct
Hello,
We are thrilled to hear that you found exactly what you needed for your Unoovo UNOAP160 air purifier on Aircon Direct! Providing customers with specific and hard-to-find products is what we strive for. If you ever need more unique items, feel free to check out our other brands for a wide range of products.
Best regards,
Mark
RIP off company
RIP off Company!! Called to get a quote and when I received my phone bill I was charged £15 for the phone call!!
I will be reporting them to trading standards and the ofcom.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Aircon Direct
Hi Kevin,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Item as described
Item as described, fast and reliable.
A pleasure to deal with.
9 de fevereiro de 2026
Resposta da Aircon Direct
Thank you for your positive feedback! We're delighted to hear that you found the item as described and that our service was fast and reliable. It was a pleasure serving you at Aircon Direct. Should you need any more appliances, do check out Appliances Direct for a wide range of products.
Best regards,
Lee
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