Alarm.com Opiniões 154

Who would be to blame for the doorbell camera overheating, rarely working, and not responding when I try to see live activity through the camera? Additionally, someone will activate the doorbell, I'll open the app to see who it is/talk to them, and I receive a message that the doorbell isn't accessible. Is this a product issue or somehow a provider issue? I can tell you that the provider charges me every time they are called out to fix an issue. What's frustrating is that this particular issue isn't one that I created AND, after having them come out here to fix it, the issue persists. There apparently is nothing wrong with it.

This is not so much a review as it is a statement, a long one.

Full disclosure, I am an Alarm.com Dealer and sell their services to any of my clients looking for services they provide.

From what I am reading, it is painfully obvious that people are conflating Alarm.com with their actuall Alarm company.

Let me explain as simply as I can. ABC Alarm Corp. installs Alarm systems and uses a central station to monitor the alarm systems they install for clients.

Now Alarm.com is a 3rd party or you could say a 4th if your counting.

Alarm.com provides interactive services that a client can add to their Alarm system, such as an app that enables clients to remotely arm and disarm the very Alarm system they bought from ABC Alarm Corp.

Connecting your alarm system with Alarm.com in addition to a central station gives the client tons of remote services like remote arming, remote locks and tons more no need to list as you can look up for yourself and it's irrelevant to my comment.

Alarm.com is not your Alarm Company, just as much as it is not your Central Station.

If you have an issue with the equipment that an alarm company installed and the service or lack of service that company provides after you paid them, your complaint or blame should be placed on them not the 3rd and 4th parties who only get signals from the equipment your Alarm company installed and programmed.

In short, write your negative reviews at the website of the actual company who you paid to install your alarm, ABC Alarm Corp. not the company who can't control the service you get from The Alarm Company you hired.

Absolutely the worst experience I have ever had with any company. We moved in our new house on 3-3-22. As of 4-1-22 (today) it has not worked properly not even 1 day, on the 1st day that nothing worked including my thermostat for over a week, finally a week later a tech finally shows up and proceeded to tell me that everything was a few generations behind and wont work properly, after he said everything he could do as he's walking out my door and i asked him about the thermostat and he's says oh I can't fix that you need to call a ac company to look at because the person that disconnected your service shorted out the system wich was Northstar/ Alarm.com (there own company, and it was actually the same tech that had disconnected the system and shorted it out. I called a AC company who I paid to come out same day and connected it. Northstar said they would pay for it but never did i was at my ropes end and told them to cancel the service, where they proceeded to threaten us, that we would be responsible for the 2 year contract $1700 what a bunch of swindlers!! They said that they would replace the old faulty system with new components wich they did but still didn't work (unbelievable) just got off the phone with tech support. My complaints today are, the garage open close feature doesn't work. The tech that was out the last time disconnected my master smoke alarm because it keep going off said he was going to come back but didn't (so no smoke alarm) my door bell is going off with no one there at took along time to bring up the video/audio app. We have never been able to talk to anyone or for that matter see someone standing there because they were already gone. Pretty pathetic right? I called tech support to another frustrating end. It seemed like we were having 2 separate conversations when he said ok thank you if anything else comes up give us a call. He hadn't fixed anything. I'm going to complain to the BBB and maybe 3 on your side news . I want it disconnected, my money back that I paid the AC company and not be charged anything for there horrible alarm system.

This has to be the most unreliable system that I have owned. I purchased the Alarm.com system through AAA Smart home approximately 15 months ago. I have spoken to support which has not been any support at all, and I’m finally fed up and changing. The cameras rarely work and the troubleshooting feature doesn’t do much either. Avoid and explore or systems. Make sure that whatever system that you purchase is not supported by Alarm.com

Absolute worst alarm system company ever.

Do NOT get this system

Our doorbell camera will not work. We have had someone out here numerous times and it doesn't stay "fixed" for more than a few weeks. When we discussed with rep that it is a problem and what will be done his suggestion was take it down. Uh no. Fix it. Tried getting a supervisor and nobody has contacted us back.

Just a continued nightmare for the last year and the thing still isn't working.

Get a ring doorbell and your own cameras. Do not waste your money!

Alarm.com does suck. Their contact plates fall off before their first year is up, the cameras only work if you upgrade, their devices are cheap, and the customer service is terrible! Run...don't walk, RUN!!!

I wish I had never installed this system, way over priced compared to modern options that are much easier to manage. The alarm.com delivery model is very frustrating as you are stuck with the local company that installed it for all your support and my installer had never responded to a ticket. The alarm.com website interface and documentation are horrible, today the link to log a ticket is not even available. Simple FAQ questions that should be available are not there. I predict that Alarm.com will be bought out for their customer base and will disappear, I would not recommend buying into this scheme at all.

To cancel your account is the worst experience. I moved and still getting notifications for people who live in this house 2 months later.

I will never use this crap again.

I’ve read four of the poorly rated reviews and it sounds like the majority of people are upset with a company that installed it and the customer service they provide.
alarm.com sells the equipment to the company that installs it they’re not responsible for the installation. I find as a tech they provided great support for their products and often (not always) the issue is due to improper installation not faulty equipment. I will agree the doorbell has some issues.

Absolutely the worse system! The so called Teck people are the same! Spent 6200.00 most times the camera’s go off line . The best one is one of ours in the alley is suppose to record motions! Lol it actually is backwards! Yes so you go into look at know time and active ! Doesn’t record it, skips over! And live stream skips any movement so ya nothing recorded so nothing happened wt_! Total sh!’ for 6000.00 no support, poor communication! As what do they care they have your money?! Total f+%# joke.

Do not use this service. they charge $26/mo just to be able to use your home automation. This is free with a good t'stat and you can easily purchase and setup z-wave devices controlled via internet. The charge for security monitoring is and additional $5.00/month.

This is a real ripoff.

I work for an installer, and the service is not great.
The only part of the service that works with any degree of reliability is remote arm/disarm and notifications of such.
Video, including the doorbell is just the worst. We stopped selling the cameras entirely due to infant mortality, constant disconnects, poor video quality and the sudden discontinuation of products like the SVR-122.
The thermostats, particularly the T3000 are just glorified e-waste. The terminals are fragile and fussy, and they are consistently unreliable.
Rules for Z-Wave devices don't work more often than they do, and LiftMaster services are down anytime someone actually needs to let someone in.
The access control system is just a web-based IEI/Continental system, it's old hat.
The System Enhancement Modules are a gargantuan pain in our collective rear end.
CONSTANT failure to communicate notices despite good cell signals, locking up and taking the keybus offline, and Z-Wave board failures galore.
If all you want to do is arm/disarm remotely it's good, but everything else is so badly implemented I wish they never did.

The system is crap, doorbell hasn't worked from the get go, They damaged my Garage door with the install of the driveway camera. The system runs on wifi, so if wifi is down or your power is out you have no alarm. Support is poor to non existent. This is by far the worst excuse I have ever seen for a security system. On the rare occasions that the Door Bell Alarm actully works, you might get a alert three hours after the Door bell was pushed.

We purchased this system in July 2019 and signed a 3 year contract, and it has performed decent over the years. It gets disconnected from time to time but that is acceptable, technology is not perfect. I am in the military and the sales person assured me if I were to relocate to a different state I can terminate my service with my military orders, that was a big lie. I have been out of that house for 7 months now and for 7 months I have tried to cancel my service with them. I have sent them my orders and all other required information multiple time to no avail. This is by far the worst security company I have ever had. I would stay far away from this company if I were you.

Hello Everyone,

My wife and I purchased two T3000 thermostats approximately one year ago via Amazon. One of the T3000 thermostats stop working almost one month ago, and the other one stopped working last night.

We called the seller, and the seller told us that their warranty had expired but that we could call alarm.com and file a claim under the manufactuer's warranty. I've called alarm.com several times to no avail. No one at alarm.com has been even able to tell me what kind of manufacturer's warranty is offered on the product.

alarm.com's customer service is unquestionably bad. How is it that no one at the company knows anything at all about the warranty on the very products that the company manufactures?! It's simply unreal. The alarm.com representative searched for warranty information and told me to call Brinks (the servicer). I called Brinks, and the Brinks representative put me on hold while she called alarm.com. The Brinks representative said that the alarm.com representative said that he cannot speak with her because she is not the customer. So, we're caught in the middle of this incredible nightmare, having bought two obviously faulty thermostats, without the manufactuer taking any responsibility. We plan to continue to pursue this, and we will keep everyone posted.

I suspect that, at most, we'll receive a boilerplate response from the company on this platform. But again, we do not plan to "let this go" and will continue to pursue it.

Alarm.com and vendors never tell you if you stop monthly expensive subscription your cameras are useless. WOW Alarm.com are crooks. Thousands of dollars and we are left with useless cameras. Dishonest company and dishonest vendors. Stay away from alarm.com!

We had a RING doorbell camera for years before I thought I would “upgrade” to an actual security system. Don’t even waste your time with this system. Ring outperforms our current doorbell cam that I am paying way more for. I have our camera on the highest sensitivity & it doesn’t even notify me when people are AT MY DOOR, let alone on my porch dropping off packages. The camera is always disconnected from WiFi & you need to troubleshoot it to reconnect it.

Our rep was nice but obviously once he got his deal I can’t get ahold of him & if I do he doesn’t follow through. His whole pitch was “we just want to get our sign in your front yard & replace the old security sign” but I have yet to even receive the new sign.

This company is awful i felt safer with my Ring doorbell the doorbell never works by the time it is able to pull up the person is gone. The people who installed our door sensors did a horrible job the sensor fell off 2 days later. I called to complain and the rep hung up in my face. I’ve been so frustrated it has caused me to cry honestly biggest mistake.

I am the Treasurer of a 2 building condo association in Minnesota, 14 units. We decided to upgrade our outdoor parking lot cameras and add cameras to the front foyers of the two buildings, using a local security contractor that installs Alarm.com equipment. The local contractor did a very good job with the installation and the tech-nicians were resourceful and knowledge-able. Almost immediately the new cameras paid off, alerting us to night time "visitors" trying to enter the buildings late at night - something we would never have been aware of without the camera systems in place. But, there have been two problems.

First, instructions on how to use the recorded camera clip system has been haphazard at best. The installer gave a brief initial description on how to search and store video clips and from that point on, additional advice was on a meter. The technical support that is normally needed to ensure the system is operable by the customer seems to dry up when the last installation invoice is paid. Alarm.com's web page makes it clear that it is not responsible for customer support and its supporting material on how to establish and adjust recording rules, while helpful, requires patient searching. You would think that a company selling alarm equipment to consumers would display ample support materials easily obtainable from its web site, particularly since it refuses to provide direct customer service.

Second, the Log In process is a continuing challenge. Today the user name and the password work, tomorrow they don't. Today the laptop log in works, tomorrow the laptop can barely access Alarm.com. Today the cell phone logs in quickly, tomorrow it won't. From one day to the next, Alarm.com seems to be here and then gone, and if you have a problem, you call the service contractor and work it out while the meter is running.

If my internet service provider behaved like this, I would change providers in a minute. Our condo likes the camera product, but the ongoing internet connection problems and the lack of instructional material has been a big disappointment.

When we first moved to our neighborhood we had a door-to-door salesman come up and sell us the alarm.com package of the doorbell from a company called unlimited protection here in Virginia. We got an outdoor camera for the backside of the house and of course the alarm system, and doorbell the installation and the salesman were kind and it was a simple process. They walked us through the process and got us in a three-year contract of $60 a month. We were very excited to have an alarm system in our area and excited to feel a bit safer.

Unfortunately since we have had it installed it has gone out and disconnected from our Wi-Fi multiple times. When we try to view the actual cameras it doesn’t show up it’s a blank screen, more times and we would like to admit. I would say our cameras work about 50% of the time in the other 50% they are disconnected, or not recording. In the neighborhood we live in it’s important that we have a working camera and we were excited to be able to feel a little bit safer with the camera package unfortunately alarm.com‘s camera is not some thing I will ever pay for again. I would avoid getting into a contract with them we will be getting out as soon as our three years are up and I would stick to finding your own security system with your own cameras. On top of that the actual camera footage is shoddy at best. My husband and I have had the cops come to our door at least 2 to 3 times asking if our camera had caught a situation on the camera. For instants some drunken disorderly person decided that it was a good idea to run into my husbands parked car in the driveway where the doorbell is situated to look at and record, when the cops came they asked if we had any footage of the actual event happening and alarm.com‘s cameras did not pick up anything at all. This is the reason why we have cameras, and they aren’t doing what they are supposed to be doing which is recording issues that happen on our property from other people. We do not feel safe unfortunately with these cameras.

With that in mind our alarm has gone off for our smoke detector multiple times because we have taken out salmon or opted up our over and they are very prompt to call us and make sure that we are OK. So that was nice.

On the other hand we have had two false alarms that Have got off, and we still don’t know why or what triggered it. Nothing was broken there was no loud crash there was no issue outside to cause the alarm to go off, but the alarm went off. In those instances they were also very prompt to call us to make sure that we are OK and ask if we wanted the cops called.

Altogether this alarm system is extremely disappointing for people that are just trying to feel safe in their own home and at the end of this will be putting about 3000 of her own money into it, and it still has not protected us, caught footage that we needed, or works half of the time.