Company helpful & delivery arrived on time. The quality of my replacement parasol cover is not as good as the original cover we purchased from Alexander Rose years ago. The replacement is thinner m... Ver mais
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Leia as opiniões dos outros
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Ver mais
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Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... Ver mais
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The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Informações de contacto
Victoria Road 59, RH15 9LE, Burgess Hill, Reino Unido
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Excelente
206 opiniões
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Respondeu a 100% das suas opiniões negativas
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Excellent young man on the phone when I…
Excellent young man on the phone when I made my order. Excellent service highly recommended
21 de julho de 2026
Resposta da Alexander Rose
Dear Patricia,
Thank you for your wonderful review. We're delighted to hear that you received such excellent service when placing your order and that our team member was able to assist you so positively.
We really appreciate your recommendation and your kind comments. Thank you for choosing Alexander Rose, and we hope you enjoy your furniture.
Warm regards,
Alexander Rose Team
Excellent A+++ service
23 de julho de 2026
Resposta da Alexander Rose
Thank you for your wonderful review. We're delighted to hear that you were pleased with the service you received.
Thank you again for choosing Alexander Rose, and we hope you enjoy your furniture.
Warm regards,
Alexander Rose Team
The bottle I purchased shows a picture…
The bottle of Alexander rose treatment plus I purchased shows a picture of before untreated bench and an after picture showing a nice dark stained bench, in reality it didn't change the colour of my bench at all, total waste of £15+£5 postage, would not buy or recommend, total rubbish.
22 de julho de 2026
Resposta da Alexander Rose
Dear Bob,
Thank you for taking the time to share your feedback. We're sorry to hear that the Treatment Plus did not meet your expectations.
We'd like the opportunity to look into this further, as the results can vary depending on the condition, age, and type of timber being treated. Please contact our Customer Services team at customerservices@alexander-rose.co.uk, providing any photos of the product and your furniture, and they'll be happy to review the issue with you.
We appreciate your feedback and hope to have the chance to assist you further.
Warm regards,
Alexander Rose Team
The delivery company failed to arrange…
The delivery company failed to arrange a date for delivery. They rang me having arrived at the house. I was absent but they left the furniture at the house with my agreement.
22 de julho de 2026
Resposta da Alexander Rose
Dear Simon,
Thank you for taking the time to share your feedback.
We're sorry to hear that a delivery date was not arranged with you in advance. While we're pleased that the furniture could be left safely with your agreement, we understand that the communication leading up to the delivery did not meet expectations.
We appreciate you bringing this to our attention and will pass your comments on to our delivery partner so they can review their processes and help improve the customer experience going forward.
Thank you again for your feedback, and we hope you enjoy your furniture.
Warm regards,
Alexander Rose Team
Delivery man very helpful
Delivery man very helpful, love benches, look great with matching table.
22 de julho de 2026
Resposta da Alexander Rose
Dear Morag,
Thank you for your lovely review. We're delighted to hear that you love your benches and that they look great alongside the matching table.
We're also pleased to hear that your delivery driver was so helpful. We'll be sure to pass your kind comments on to our delivery partner so they can share your feedback with the driver.
We hope you enjoy your furniture and outdoor space for many years to come.
Warm regards,
Alexander Rose Team
Fantastic items
Fantastic items, super fast service, highly recommended and I will use again. +++++
25 de julho de 2026
Resposta da Alexander Rose
Dear Molly,
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your purchase and that your order arrived quickly.
Thank you also for your recommendation. It means a great deal to us, and we're thrilled to know that you would choose us again in the future.
We hope you enjoy your furniture for many years to come.
Warm regards,
Alexander Rose Team
Great follow up service
We were delivered a product with manufacturing faults but the response from Alexander Rose was excellent. Options given and replacements sent out with no hassle. Customer service team was very helpful. I would recommend this company.
16 de julho de 2026
Opinião espontânea
Resposta da Alexander Rose
Dear Peter,
Thank you for your kind review and recommendation. We're sorry that your furniture arrived with manufacturing faults, but we're pleased to hear that the issue was resolved smoothly and without hassle.
It's especially nice to know that you found the options provided helpful and that the replacement process met your expectations.
Thank you again for taking the time to share your experience.
Warm regards,
The Alexander Rose Team
The quality sells itself
20 de julho de 2026
Resposta da Alexander Rose
Dear Steve,
Thank you for your kind review. We're delighted to hear that you're pleased with the quality of your furniture.
Thank you again for choosing us, and we hope you enjoy your furniture for many years to come.
Warm regards,
The Alexander Rose Team
Classy
Besutiful furniture, slightly tricky to put together but well worth it. Delighted!
27 de abril de 2026
Resposta da Alexander Rose
Thank you for your lovely review. We're so pleased to hear you're delighted with your furniture. We appreciate your feedback on the assembly process and are glad to know that, despite being a little tricky to put together, the finished result was well worth it.
Thanks again for choosing us, and we hope you enjoy your furniture for many years to come.
Warm regards,
Alexander Rose Team
Great service
Great service ! The item I required was not in stock but Alexander Rose informed me when it might be back in stock and once ordered was with me within 2 days.
9 de junho de 2026
Resposta da Alexander Rose
Dear Clive,
Thank you for your review. We're pleased that our team could keep you informed about stock availability and that, once ordered, your item arrived within just two days.
We appreciate your kind feedback and hope you enjoy your purchase.
Warm regards,
Alexander Rose Team
My package from Alexander Rose was sent to the wrong address and post code and I had to go and pick it up after the people who received it contacted me.
My package from Alexander Rose was sent to the wrong post code I had to drive out of my way to collect it after the person who received it contacted me.
9 de junho de 2026
Resposta da Alexander Rose
Dear Andrew,
Thank you for your feedback, and we're very sorry to hear that your package was delivered to the wrong postcode. We understand how frustrating and inconvenient it must have been to travel and collect your order yourself.
Please accept our sincere apologies for this experience. We will be sharing your comments with our delivery partner to help prevent similar issues from occurring in the future.
Warm regards,
Alexander Rose Team
Lovely bench
Lovely bench. I liked the shape of the back. We put it together from the instructions but found we needed an electric screwdriver to put the screws in. Good colour and wood. We used it immediately.
9 de junho de 2026
Resposta da Alexander Rose
Dear Rosalind,
Thank you for your wonderful review. We're delighted to hear that you like the shape, colour and quality of the wood, and that your new bench was put to use straight away. We also appreciate your feedback on the assembly process and the need for an electric screwdriver.
Thank you again for your kind words - they mean a great deal to us. We hope you enjoy your bench for many years to come.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Trina,
Thank you so much for your wonderful review.
We're absolutely delighted to hear that you love, love, love your outdoor furniture. Knowing that you're enjoying your purchase means the world to us.
Thank you for choosing us, and we hope you enjoy many happy moments outdoors with your furniture for years to come.
Warm regards,
Alexander Rose Team
A pleasure to do business with
A pleasure to do business with , helpful and polite.
23 de junho de 2026
Resposta da Alexander Rose
Thank you for your kind review. We are delighted to hear that you found us helpful, polite, and a pleasure to do business with.
We truly appreciate your feedback and your support.
Warm regards,
Alexander Rose Team
really poor delivery experiance dumped…
really poor delivery experiance dumped on garden and left it never answer phone when tried ringing
numerous email to yourselves not even answered
8 de junho de 2026
Resposta da Alexander Rose
Dear John,
Thank you for your feedback. We're sorry to hear your delivery experience fell short and that you felt you weren't kept informed throughout the process.
This isn't the standard we strive to deliver, and we'd like the opportunity to put things right. We've investigated your comments but haven't been able to trace any previous correspondence on our system. For reference, our customer service email address is customerservices@alexander-rose.co.uk.
A member of our Customer Service team will be contacting you directly to discuss your concerns and ensure they receive the attention they deserve.
Thank you again for bringing this to our attention.
Warm regards,
Alexander Rose Team
Top quality cantilever parasol delivered and assembled promptlyby delivery men
Item arrived promptly.
Communications from thecdelivery firm were excellent and the delivery men assembled the item quickly and tried to explain everything to me as they did so.
8 de junho de 2026
Resposta da Alexander Rose
Dear Angelina,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with your top-quality cantilever parasol and that it arrived promptly.
It's especially wonderful to know that the communication from the delivery company was excellent and that the delivery team assembled the parasol quickly while taking the time to explain everything to you. We will be sure to pass your kind comments on to them, as they will greatly appreciate the recognition.
Thank you for choosing Alexander Rose. We hope you enjoy your parasol for many years to come.
Warm regards,
Alexander Rose Team.
Alexander Rose timber treatment
Alexander Rose delivered the timber treatment on time and well packaged to avoid any damage during transit. Well done Alexander Rose
8 de junho de 2026
Resposta da Alexander Rose
Dear David,
Thank you for your wonderful review. We are delighted to hear that your Alexander Rose timber treatment arrived on time and was well packaged to prevent any damage during transit.
We truly appreciate your feedback and thank you for choosing Alexander Rose.
Warm regards,
Alexander Rose Team.
I love my outdoors sofas
I love my outdoors sofas, their service was very good & only not giving the 5 stars as the delivery took longer than advised, However, , I will go back to Alexander Rose again and again as their Products are of fantastic quality and been a customer for good 3 decades
5 de maio de 2026
Resposta da Alexander Rose
Dear Tika,
Thank you for your lovely review and for being a valued Alexander Rose customer for over 30 years. We're delighted to hear that you love your outdoor sofas.
We apologise for the longer-than-expected delivery and thank you for your understanding. It means a great deal to know you'll continue to choose Alexander Rose.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Sue,
Thank you for taking the time to leave us a review. We're delighted to hear that your furniture arrived quickly and that it met your expectations.
We hope you enjoy your new furniture for many years to come, and we truly appreciate your feedback and support.
Warm regards,
Alexander Rose Team
Poor quality no replacement covers no attempt to help
I have bought alexander rose furniture for years. First a monte carlo dining set, then a san marino lounger, then a 3 sofa beach set. Most recently a rimini corner sofa set. The first two items were excellent quality and the dining set looks like new after almost 15 years.
The beach set i have had about 5 years and it is alright still although cushions have faded more than I would have hoped.
The rimini I bought in 2022. I bring the cushion covers in every autumn/winter and cover when not in use. One of the cushion covers has developed wear resulting in a tear (quite a large noticeable one). The material on the cushion is of noticeably inferior qualiry to that on the other sets of AR that I have. I approached customer service with proof of purchase and a picture of the tear. I asked whether it was covered by the warranty or could I purchase a replacement cover.
They do not do replacement covers and only give 2 years warranty on covers. They cannot help me at all. It was suggested i get a local upholsterer to replace cushion but they will never match it with the set and there are a lot of cushions in the set all of which will need to be replaced costing thousands.
So I have essentially had 3 years use out of a 7k set of furniture. Im extremely disappointed. I think the quality has deteriorated significantly and do not understand why such a high end brand does not stock replacement covers even of stock that is discontinued.
I will never buy alexander rose again and will mention this experience to anyone I know considering such a purchase.
17 de junho de 2026
Opinião espontânea
Resposta da Alexander Rose
Dear Michelle,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been disappointed with your Rimini cushion cover. We understand how frustrating it can be when a product does not meet your expectations, particularly when replacement covers are not available.
At present, replacement cushion covers are not offered as part of our standard product range. However, we appreciate your comments regarding both the material and the availability of replacement options, and we have shared your feedback with our product team for consideration as part of their ongoing product reviews.
If you would like any further information regarding the cushion cover material or product specification, please contact our Customer Services team at customerservices@alexander-rose.co.uk, who will be happy to assist.
Best regards,
Alexander Rose Team
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