Company helpful & delivery arrived on time. The quality of my replacement parasol cover is not as good as the original cover we purchased from Alexander Rose years ago. The replacement is thinner m... Ver mais
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The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Ver mais
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I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Ver mais
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Good product - smart stylish sturdy garden furniture. Easy to construct. Delivered when promised
Informações sobre a empresa
Escrito pela empresa
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Informações de contacto
Victoria Road 59, RH15 9LE, Burgess Hill, Reino Unido
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Excelente
207 opiniões
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Garden table…
Don’t like the polyurethane paint finish! The last one I bought from you stained wood and much more practical and natural looking
2 de abril de 2026
Resposta da Alexander Rose
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that the polyurethane paint finish on your garden table hasn’t met your expectations. We understand that a stained wood finish offers a more natural look and can feel more practical to some customers, and we appreciate you highlighting this comparison with your previous purchase.
Your comments are valuable and will be shared with our product team, as they help us review finishes and ensure we continue to meet our customers’ preferences. If you’d like to discuss your concerns further or explore alternative options in our range, our customer service team would be happy to help.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear David,
Thank you for your kind review. We’re very pleased to hear that you found our communication and delivery to be very good. Providing a smooth and reliable experience from start to finish is something we take great pride in, so your feedback is truly appreciated.
Warm regards,
Alexander Rose Team
I always use this for my Nova…
I always use this for my Nova furniture, it keeps it looking good.
2 de abril de 2026
Resposta da Alexander Rose
Dear Mr Edward,
Thank you for taking the time to share your feedback. We’re delighted to hear that you always use this on your Nova furniture and that it helps keep it looking good. Your continued trust means a great deal to us, and it’s wonderful to know our products are supporting the long-lasting appearance of your furniture.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Dave,
Thank you for taking the time to leave a review.
We’re really glad everything went smoothly and that your order was delivered as expected.
We really appreciate your support and hope you enjoy your purchase.
Warm Regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Becca,
Thank you for sharing your lovely review. We’re so pleased to hear that you found the ordering process easy, the delivery efficient, and that you’re happy with your product. Your feedback is truly appreciated and means a lot to our team.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Leah,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re pleased with the product and that it was delivered efficiently.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Bought a bench from them 350 not cheap…
Bought a bench from them 350 not cheap after just over a year all the finishing is peaked off sent photos was told it is normal and I have to buy a special paint from them and sand it all down and repaint it myself when I bought it it had a seven year guarantee but that doesn’t cover there workmanship would never buy anything from them again rubbish customer service
9 de abril de 2026
Opinião espontânea
Resposta da Alexander Rose
Dear Paul,
Thank you for taking the time to share your feedback.
We understand your concern, particularly given the timeframe. Following a thorough review by our team, the changes observed are consistent with the natural ageing of wood and its ongoing maintenance requirements, even within the first year of use, rather than a manufacturing fault.
We are continuing to liaise with you directly to provide guidance on appropriate care and treatment for your bench.
Warm regards,
Alexander Rose Team
Exactly the product we needed at a…
Exactly the product we needed at a reasonable price and bespoke delivery arrangements
25 de março de 2026
Resposta da Alexander Rose
Dear Marion,
Thank you for your wonderful review. We’re so pleased to hear that the product was exactly what you needed and that you were happy with the price and delivery arrangements.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your furniture for many years to come. If you ever need anything, our team is always here to help.
Warm regards,
Alexander Rose Team
The service was great
The service was great, but the website indicated that National Trust members would receive a 10% discount - the discount code did not work.
17 de março de 2026
Resposta da Alexander Rose
Thank you for your review - we’re really pleased to hear that the service itself was great.
Regarding the National Trust member discount, we’re sorry for any confusion caused. We do occasionally provide discount codes to the National Trust for inclusion in their member communications, but this isn’t something that happens all the time. When codes are issued, they are created in limited batches and may have set expiry dates depending on when they were released.
If the code you tried came from an older magazine or has expired, it may no longer be active. Our customer care team would be very happy to take a look for you - please feel free to email us at customerservices@alexander-rose.co.uk and we’ll be glad to help.
Thank you again for taking the time to leave a review - we really appreciate it.
Warm regards,
Alexander Rose Team
Excellent high quality products and…
Excellent high quality products and great customer service with efficient delivery.
16 de março de 2026
Resposta da Alexander Rose
Dear Mr Bellis,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re pleased with the high quality of our products and that our customer service and delivery met your expectations.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your furniture for many years to come. If you ever need anything, our team is always here to help.
Thanks again for your kind words.
Warm regards,
Alexander Rose Team
Really good quality
Really good quality, solid garden furniture. Arrived quickly and was well packed.
17 de março de 2026
Resposta da Alexander Rose
Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with the quality and sturdiness of your garden furniture. It’s great to know it arrived quickly and well packed too - our team will be thrilled to hear this.
We hope you enjoy your furniture for many years to come, and if there’s ever anything we can help with, we’re always here.
Thanks again for taking the time to share your experience.
Warm regards,
Alexander Rose Team
Beautiful product
Beautiful product, looks great on our terrace. Brilliant value for money.
4 de março de 2026
Resposta da Alexander Rose
Dear Nia,
Thank you so much for your lovely review. We're delighted to hear that your new furniture looks beautiful on your terrace and that you feel it offers brilliant value for money. Knowing you're happy with your purchase truly means a lot to us.
If you ever need anything in the future, we’re always here to help.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Ron,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were able to get exactly what you needed without any issues.
If you ever need anything else, we’re here and happy to help!
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Thank you so much for your review.
We’re delighted to hear that your bench cover order was handled quickly and arrived within just three days. Providing fast, reliable service is something we really care about, so it’s great to know we hit the mark for you.
If there’s anything else you need or if we can help with another project, we’re always here to help.
Warm regards,
Alexander Rose Team
Quality product and customer service!
My wife and I had seen a garden table and chairs set in a Garden Centre whilst visiting family a long way from our home. We noted the supplier (Alexander Rose) and upon our return looked up their website. The set was available, but the colour of the parasol we had seen and wanted was not avaialble. I phoned customer services who confirmed that the colour we wanted was no longer avaialble, but suggested I contact the distribution centre to check. A very helpful gentleman checked the storage area and found the only remaining parasol of the colour we wanted! He advised which base to use and arranged for both to be delivered. Upon arrival I had difficulty getting the parasol pole to sit snuggly into the base housing and was concerned about the measure of movement of the parasol. I sent a video of the movement. My concern about the movement was answered satisfactorily, and a request made to the workshop manager to phone me about the housing. The call took longer to come than I hoped, but resulted in some clear instruction and the assurance that if the remedy didn't work a replacement would be sent without question. I am impressed with both the quality of the product and, overall, the quality of pre and post purchase customer service.
19 de maio de 2025
Resposta da Alexander Rose
Dear Mark,
Thank you for sharing your experience. We're so pleased you found the perfect parasol and that our team could support you both before and after your purchase. We truly appreciate your patience and are delighted that the guidance provided helped resolve the issue. It’s wonderful to hear you’re impressed with the quality of both the product and the service.
If you need anything else or have any questions, we’re always here to help. Enjoy your new covers.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Gary,
Thank you so much for taking the time to share your review. We're delighted to hear that you’re enjoying your luxury garden chairs and that our team could provide helpful advice along the way. It’s wonderful to know the delivery met your expectations too.
Your feedback truly means a lot to us - we hope your new chairs bring you many relaxing moments in the garden.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Judy,
Thank you so much for your kind words. We’re thrilled to hear you’re pleased with both the product and the delivery.
Your support truly means a lot to us. If you ever need anything, we’re always here to help.
Warm regards,
Alexander Rose Team
Great company quick delivery def 5 star
10 de março de 2026
Resposta da Alexander Rose
Dear Annamaria,
Thank you so much for the wonderful 5‑star review. We’re delighted to hear that your delivery arrived quickly.
Your support means a lot to us. If you ever need anything else, we’re always here to help.
Warm regard,
Alexander Rose Team
Replacement cover
Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can remember. There are cheaper options but in terms of longevity and quality, they can’t be beaten
5 de março de 2026
Resposta da Alexander Rose
Dear Alison,
Thank you so much for taking the time to share your lovely review. We’re really pleased to hear that your replacement cover resolved the issue.
It’s wonderful to know you’ve been choosing Alexander Rose parasols for so many years. Your loyalty means a great deal to us, and we’re delighted that the quality and longevity continue to meet your expectations.
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Alexander Rose Team
Cushion covers
I was kept informed when the covers would be delivered and they arrived as promised
3 de março de 2026
Resposta da Alexander Rose
Dear Anne,
Thank you so much for your lovely review. We're delighted to hear that you were kept well informed and that your cushion covers arrived right on time.
If you need anything else or have any questions, we’re always here to help. Enjoy your new covers.
Warm regards,
Alexander Rose Team
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