Company helpful & delivery arrived on time. The quality of my replacement parasol cover is not as good as the original cover we purchased from Alexander Rose years ago. The replacement is thinner m... Ver mais
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Leia as opiniões dos outros
The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Ver mais
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I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Ver mais
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Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Informações de contacto
Victoria Road 59, RH15 9LE, Burgess Hill, Reino Unido
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Excelente
208 opiniões
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Resposta da Alexander Rose
Thank you so much for your kind words.
We're thrilled to hear you were impressed with the quality of our products and the support you received. Your feedback means a lot to us and motivates our team to keep delivering excellent service.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear June,
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that your delivery arrived promptly. It’s always our goal to make shopping with us as smooth and enjoyable as possible.
If you ever need anything else, we’re here to help.
Best regards,
Alexander Rose Team
Whole process was great!
Whole process was great!
Website easy to navigate and order. Clear communication after ordering and through delivery process. Item received on the promised day in correct timeframe.
Most importantly product was easy to assemble and top quality. Couldn’t be happier 😃
30 de setembro de 2025
Resposta da Alexander Rose
Dear Sean,
Thank you so much for your lovely review. We're thrilled to hear that everything from browsing the website to receiving your order went smoothly. We’re especially pleased that you found the product easy to assemble and of top quality.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Arrived on time
Arrived on time. Product just as advertised and eas y to assemble. Very pleased
30 de setembro de 2025
Resposta da Alexander Rose
Dear Jeannette,
Thank you so much for your kind review. We're delighted to hear that the product met your expectations, and to know you found it easy to assemble and are pleased with your purchase.
If there's anything else we can help with or if you have any questions down the line, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Roger,
Thank you for your kind review. We're so pleased to hear that you're happy with the product and that delivery was prompt. Your feedback means a lot to us.
If there's anything else we can help with, don't hesitate to reach out.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Rob,
Thank you so much for your feedback. We're thrilled to hear that your delivery was prompt.
If there's anything else we can help with or if you have any feedback down the line, we're always here.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Thank you so much for your kind words.
We're thrilled to hear that you're happy with the quality of our furniture and that your delivery experience was handled with care.
We truly appreciate you taking the time to share your feedback - it means a lot to us.
Best regards,
Alexander Rose Team
Possibly the best after sales service I…
Possibly the best after sales service I have ever received , and I’m 70 years old.
A no quibble replacement was sent after the original seller sent bust
7 de outubro de 2025
Opinião espontânea
Resposta da Alexander Rose
Dear Paul,
Thank you so much for your kind words - we’re truly honoured by your feedback.
To hear that our after-sales service stands out as the best you've experienced in 70 years means the world to us.
If there's ever anything else we can help with, please don’t hesitate to reach out. Thanks again for your trust and support.
Best regards,
Alexander Rose Team
Cushion Bags arrived promptly and well…
Cushion Bags arrived promptly and well packaged.
19 de setembro de 2025
Resposta da Alexander Rose
Dear Edward,
Thank you so much for your kind review. We're delighted to hear that your Cushion Bags arrived promptly and were well packaged.
If there’s ever anything else you need, we’re always happy to help.
Best regards,
Alexander Rose Team
Great customer service and quality products
Went the extra mile to find a cushion for our new bench. Top quality item and worth every penny. Looking forward to many hours of comfort in the garden.
28 de agosto de 2025
Resposta da Alexander Rose
Dear Julia,
Thank you for your kind words. We’re so glad to hear our customer service made a difference and that the cushion is the perfect fit for your new bench.
We hope your setup brings you plenty of relaxing, comfortable time in the garden. If there’s ever anything else you need, we’re always happy to help.
Best regards,
Alexander Rose Team
Great company and great product
Absolutely lovely furniture and even better customer service.
After taking years to decide on buying some high quality garden furniture we settled on Alexander Rose and I am glad we did. Excellent build quality and super comfy.
Unfortunately we had an issue with the table top and I cannot praise the customer service we received enough. Emma was an absolute super star, super friendly and helpful and sorted out our issue so quickly. She kept me updated daily and resolved the issue within a few days.
I have no hesitation in recommending Alexander Rose and their amazing team.
18 de setembro de 2025
Opinião espontânea
Resposta da Alexander Rose
Dear Donna,
Thank you so much for your kind words and lovely review.
We’re delighted to hear you’re enjoying your Alexander Rose garden furniture, and even more pleased that Emma was able to support you so well. We take pride in both the quality of our products and the service we provide, so it’s wonderful to know that both made a positive impression. Emma will be over the moon to hear your feedback.
Thanks again for your recommendation, and please don’t hesitate to get in touch if we can help with anything else.
Best regards,
The Alexander Rose Team
Great product
We were looking to purchase wooden garden furniture for our patio. We wanted to see the product before deciding on whether to purchase. Max arranged to show us the furniture in their wonderful showroom and he couldn’t have been more helpful. The furniture was great and we purchased it there and then. Thank you Max for all your help and for the follow up call.
22 de agosto de 2025
Resposta da Alexander Rose
Dear Neil,
Thank you so much for your wonderful review.
We’re so pleased to hear that you had a great experience choosing your garden furniture and that Max was able to assist you so well in our showroom. It means a lot to us that you felt confident enough to make your purchase on the spot.
Max has already seen your kind words and was absolutely delighted with your feedback.
Enjoy your new furniture, and please don’t hesitate to get in touch if we can help with anything else.
Best regards,
Alexander Rose Team
I was extremely impressed with the…
I was extremely impressed with the price but also service. I was fortunate enough to find a significantly reduced bench. Once ordered it was dispatched swiftly and the delivery service APC (I believe) were extremely helpful in carrying it up to my flat. I am still in shock with the quality of the bench, heavy oak wood. It was extremely easy to assemble top.
6 de setembro de 2025
Opinião espontânea
Resposta da Alexander Rose
Dear Sara,
Thank you so much for your kind words. We're thrilled to hear that you were impressed not only with the price but also with the service you received. It’s great to know the bench arrived swiftly and that our delivery partner was helpful with the delivery.
We’re especially delighted that the quality of the oak bench exceeded your expectations and that assembly was easy. Your feedback means a lot to us and helps others feel confident in choosing our products.
Thanks again for taking the time to share your experience.
Best regards,
Alexander Rose Team
Left me a massive pallet! Cheers!
Left my expensive table on the footpath yesterday when I was at work attached to a massive pallet. How am I going to get rid of a massive wooden pallet? I can’t break it up nor will it fit in my small car to legally dispose of it. Furious. Worst delivery service ever! They were meant to deliver it today too.
And how are you going to resolve it??? You should have taken the pallet away not left a 50 year old woman on her own with a massive pallet with no legal means of getting rid of it. You should have taken the pallet away. No other delivery company leaves you with pallets!
They are adamant I booked the delivery date when I didn’t. That I can prove as it’s in email. These people! No apology for their mistake. And does a very small table need to be left on a massive pallet??
In response to your answer. What I ordered was small! The pallet was 3 times the size! You don’t care. You got your money. The emails you sent weren’t great.
16 de setembro de 2025
Opinião espontânea
Resposta da Alexander Rose
Thank you for your feedback - we're very sorry to hear about your experience.
Our standard free delivery method does involve palletised delivery for large items, which helps ensure safe transport. However, we understand that receiving a large pallet unexpectedly can be frustrating, especially if you're not equipped to dispose of it easily.
We also apologise for the delivery arriving earlier than scheduled, that’s not the experience we aim to provide, and we’ll be reviewing this with our delivery partners.
As we don’t have your contact details from this review, please reach out to our customer service team at customerservices@alexander-rose.co.uk so we can look into this further and see how we can help resolve the issue.
Thank you again for bringing this to our attention.
Best regards,
Alexander Rose Team
Quick reply and advice via email
26 de agosto de 2025
Resposta da Alexander Rose
Dear Paul,
Thank you so much for your review. We're really glad to hear that you received a quick reply and helpful advice via email. Providing timely and useful support is something we truly care about, so it's great to know we met your expectations.
If you ever need anything else or have further questions, don’t hesitate to reach out - we’re always here to help.
Best regards,
Alexander Rose Team
I thought i ordered 180 cm long and 160…Was sent
I thought i ordered 180 cm long and 160 cm was sent it appears you don’t do 180 cm so a bit of my own mistake although someone could have contacted me to say that sorry
26 de agosto de 2025
Resposta da Alexander Rose
Dear Bruce,
Thank you for your feedback, and we’re sorry for the confusion and any inconvenience caused. We understand how frustrating it can be when expectations don’t match the product received. While the available sizes are listed on our website, we don’t offer a 180 cm version, which is why the 160 cm size was sent as ordered.
We always strive to make our product details clear, and your feedback will help us improve further.
Best regards,
Alexander Rose Team
I was disappointed in the quality of…
I was disappointed in the quality of the parasol compared to the one we bought perhaps 20 years ago - everything was much flimsier. However customer services were a joy to deal with and very helpful with the refund.
20 de agosto de 2025
Resposta da Alexander Rose
Thank you for taking the time to share your feedback. We're sorry to hear that the parasol didn’t meet your expectations, especially when compared to your previous purchase. We understand how disappointing that can be.
That said, we’re truly glad to hear that our customer service team was able to support you well and make the refund process smooth. We’ll be sure to pass on your kind words to them.
Your comments about the product quality have been noted and will be shared with our product team for review. We’re always working to improve, and feedback like yours is invaluable in helping us do that.
If there’s anything else we can do, or if you decide to try a different model, we’re here to help.
Best regards,
Alexander Rose Team
Absolutely outstanding service and…
Absolutely outstanding service and quality products. Everything we have ever bought from them has been to the highest standards. Over the years we have bought many products and would highly recommend
22 de agosto de 2025
Resposta da Alexander Rose
Hi Ann,
Thank you so much for your kind words and continued support. We're absolutely thrilled to hear that you've consistently had a great experience with our service and products over the years. Your recommendation means the world to us, and we're grateful to have you as a loyal customer.
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Lovely wood but.....
Lovely wood but...... Two of the Allen bolts stripped, luckily I had some at home to roughly replace them. For the price I believe some oil should have been included.
28 de agosto de 2025
Resposta da Alexander Rose
Hi Stefan,
Thank you for your review - we’re really pleased to hear you liked the quality of the wood.
We’re sorry to hear about the issue with the Allen bolts. That’s not the standard we aim for, and we appreciate you finding a workaround. We’ll pass this on to our product team to help improve future builds.
As for the oil, thank you for the suggestion. We’ll be sure to pass it along to the team for consideration.
Thanks again for your honest feedback, it helps us improve and serve our customers better.
Best regards,
Alexandre Rose Team
Excellent service and product.
Customer service very helpful. Delivery prompt. Two portofino benches and square table just what I wanted and two pavilion dining chairs all excellent.
27 de agosto de 2025
Resposta da Alexander Rose
Hi Jacquie,
Thank you so much for your kind words and for taking the time to leave us a 5-star review.
We're delighted to hear that you're happy with your Portofino benches, square table, and Pavilion dining chairs.
Your feedback means a lot to us and motivates our team to keep delivering excellent service and quality products. We hope you enjoy your new outdoor setup for many seasons to come.
Best regards,
Alexander Rose Team
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